Hangzhou Linan Tuankou Hotspring Resort Xingquan Valley

The room service is very bad. The room service we ordered took two hours to arrive. When we asked, they missed our order. The barbecue they delivered was cold. They also missed a portion of fries. It was also very bad. The room phone kept busy when calling the front desk, so I couldn't get through. The room air conditioner and floor heating were turned on at the same time, but it was still freezing. The service is much worse than before. If there are not so many staff, don't do this kind of package. Improve the service quality. Also, the water temperature on the platform in the middle of the mountain view hot spring is 60 to 70 degrees Celsius. Are they going to steam someone? I'm really speechless.

The check-in experience was extremely bad, a very bad experience, nothing else! The reasons are as follows: 1. It was clearly stated that the hotel is a pet-friendly hotel (300 yuan/small dog for pets, other dogs are charged separately), but the restaurant and hot spring pool are prohibited from entering (even if you are tied with a leash or use a pet stroller) 2. The slippers in the room are extremely dirty, obviously not cleaned and disinfected! 3. The private hot spring pool in the hotel room is poorly sanitary, with a lot of floating dust! 4. When taking a private hot spring in the room on the night of check-in, the cold water valve could not be closed, and the room was temporarily changed 5. The water temperature was unstable when taking a shower, and there was no cold water at the end! I hope your store will not bully customers! The cost of 1700+300 (pet cleaning fee) during the New Year's Eve is not low, I hope it will attract attention