Jiahong Hotel (Hangzhou Xiaoshan Airport Store) Reviews
Jiahong Hotel (Hangzhou Xiaoshan Airport Store)
North side of Xiangfei Road, Xiaoshan International Airport, Xiaoshan District, Hangzhou, Zhejiang, ChinaView Hotel Details
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Jiahong Hotel (Hangzhou Xiaoshan Airport Store) Guest Reviews
4.6/5
Very Good
1464 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.6
Amenities4.6
Service4.6
Cleanliness4.7
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All reviews(1464)
Positive reviews(1408)
Reviews with photos/video(300)
Close to airport(280)
Offers pick-up/drop-offs(267)
Easy to get around(254)
Convenient location(243)
Friendly front desk staff(141)
Classy environment(136)
Too noisy(125)
Delicious breakfast(83)
Negative reviews(56)
Guest User
Superior Room
Stayed in Oct 2024
Family
3 review
5.0/5
Outstanding
Posted on Nov 12, 2024
It’s one of the best hotel that I have stayed in HangZhou with great advance Smart technology, 小杜小杜that help to voice control the lightings. There is robots for the room service delivery. everything is new and has a huge balcony in my room. Just on and off has the noise from the flight but we are being w with the ear plug. great accommodation for me to catch the early flight. hotel has free shuttle
bus to airport.
Response from Property: Dear guest, thank you for your high evaluation of our hotel! We have been committed to providing guests with the best and most convenient services. Smart technology and robot services are our efforts to enhance the experience. The balcony you mentioned is also one of our features. We will continue to find ways to improve the problem of aircraft noise. I am glad that you had a good sleep after using earplugs. I am also glad that our free shuttle can help you catch the flight smoothly. I look forward to your visit again!
Guest User
Superior Room
Stayed in Oct 2024
Solo travelers
1 review
5.0/5
Outstanding
Posted on Nov 9, 2024
The quality of the facilities are very good. The staff is very friendly and can answer many questions and sugest places to go and things to do. If you do not speak basic Chinese, then use the translator in wechat to communincate and ask questions, and the reception will respond very fast. I will definitely come back here again. No need for a raxi from the airport and back, because they have a shuttle. Love the automatic curtains and lightning mood options.
Response from Property: Dear guest, thank you for your compliment! We are committed to providing guests with high-quality facilities and friendly service, and we are glad to meet your needs. It is our duty to facilitate language communication and respond to your questions quickly. It is great that you like the automatic curtains and lighting atmosphere! We look forward to your visit again and we will serve you as always. 😊
srphnh
Superior Double Room
Stayed in Jul 2024
Business travelers
1 review
4.5/5
Great
Posted on Aug 12, 2024
Unfortunately does not come with free breakfast. They provide airport shuttle service for free though. As the hotel is next to the airport, it gets noisy and is difficult to have a good rest. Hotel is clean and gave complimentary drinks such as Sprite Coke and Tea. The staffare professional, but not friendly. Check in process was slow. Overall, is a good pick near the airport for convenience, but not for good service and environment. The toilet was near transparent, was awkward going to the toilet and sitting on the toilet bowl knowing my partner can see me through the glass.
Response from Property: Dear guest: Hello! Thank you for staying at Jiahong Hotel (Hangzhou Xiaoshan Airport Branch)! In fact, companionship is not only the most long-lasting confession, but also the bravest choice. The world is so big and the crowds are so surging. There are thousands of reasons to find excuses for leaving. However, only by accompanying from beginning to end, you will not change your original intention. In the future, Jiahong will forge ahead and accompany you forever! Sincerely look forward to your stay at Jiahong Hotel (Hangzhou Xiaoshan Airport Branch) again
WongT.K.
Superior Room
Stayed in Sep 2024
Couples
1 review
5.0/5
Outstanding
Posted on Oct 22, 2024
Clean spacious rooms, very comfortable bed with a soft and a medium pillow. Appreciate the free shuttle bus to and from from airport. Although 2+ km from airport and my room facing runway, the sound proofing is fantastic. Had a good nite sleep despite many airplanes landing. Definitely a great value for price.
Response from Property: 親,你的好評恰似一陣魔法春風,吹開了我們酒店的每一朵幸福之花。我們會努力讓這片魔法花園更加絢麗,等你下次來施展更多的魅力魔法喲~
Guest User
Superior Room
Stayed in Aug 2024
Family
15 review
5.0/5
Outstanding
Posted on Oct 8, 2024
It is close to the airport that is why I booked the room. To avoid morning traffic . Room is clean .
Response from Property: 親愛的客人,非常感謝您對我們酒店的高度評價!您的滿意是我們最大的動力。我們會一如既往地保持服務品質,期待您的下次光臨,讓我們再次為您創造美好的回憶。😉
MonikaM
Superior Double Room
Stayed in Sep 2024
Business travelers
67 review
3.0/5
Posted on Oct 27, 2024
Extremely loud.
Leaky windows
Shuffle bus without luggage space
I would not recommend
Response from Property: 尊敬的客人:對於您提到的“非常響亮的”情況,我們深表歉意。我們會立即排查聲音來源並採取措施解決,確保您能有一個安靜舒適的環境。關於“漏水的窗户”,我們會馬上安排維修人員進行處理,儘快修復好。對於“無行李空間的巴士”,我們會與相關部門溝通協調,改善這一狀況。非常感謝您的反饋,我們會努力改進,希望能得到您的再次信任。
kimY289
Business Room (Double Bed)
Stayed in Aug 2024
Business travelers
6 review
3.7/5
Posted on Sep 9, 2024
Hotel floor had some hair that was not clean off when I first checked in. Overall very basic, good for a quick stay when transiting.
Response from Property: 尊敬的賓客:您好!感謝您百忙之中抽出時間對酒店作出點評,同時很抱歉在您入住期間擁有了不愉快的入住體驗,同時也十分感謝您提出的問題,對於您提出的問題我們正在積極整改。我們的目標是為客人提供舒適的入住環境和最佳服務,非常感謝您給我們提供的寶貴意見,您的意見和建議將幫助我們不斷提高並保持高水準的服務設施,使我們 的服務日益完善,歡迎您再次光臨。
Guest User
Superior Double Room
Stayed in Jan 2024
Couples
4 review
4.7/5
Amazing
Posted on Feb 25, 2024
so good hotel , i recommend it to anyone who s coming right from the airport, the service is one of the best i have had this far in china and the room is clean and cozy , also the bed is so comfortable
Response from Property: Dear guest, hello! Thank you very much for your five-star review. Use thoughts to shorten the distance, use smile to extend the memory, use touch to melt the ice and snow, use persistence to exchange for eternity, use sincerity to repay sincerity, and use wishing that dreams come true! Xili, you are in the wonderful world. Every trip is different! Baby Jiajia is very happy to meet you. Our encounter is a poem, our sharing is a song, and our encounter is a beautiful memory. We look forward to your visit again at any time. Xiaojia looks forward to your stay again.
Tilde
Superior Double Room
Stayed in Sep 2023
Business travelers
5 review
5.0/5
Outstanding
Posted on Oct 20, 2023
Quality hotel and very nice staff. The amenities are great as well. Very near the airport.
Response from Property: Dear guests, hello! Thank you for your affirmation and praise of the hotel. We will continue to maintain a clean and comfortable environment to provide you with your praise. Your praise is the driving force for all our hotel staff to work hard. We sincerely hope you have a happy life and work. Jiahong Hotel Hangzhou Xiaoshan Airport Branch Welcome to visit again, thank you!
pinkpuppy
Superior Room
Stayed in Feb 2024
Travel with friends
29 review
4.5/5
Great
Posted on Jun 22, 2024
Very nice hotel, clean and close to mtr. Difficult to locate the reception and rooms are a bit small
Response from Property: 感謝小主對的認可!酒店是我們的基礎,服務是我們的根本。人文的風格在,温馨的感受在,舒適的體驗在。出門在外衹為能在城市之中得到心靈的放鬆,精神的充實,這就是,始於酒店,但不止於酒店,期待與您下一次的美好邂逅,一直在路上等您~
Siewhui
Superior Double Room
Stayed in Feb 2024
Solo travelers
3 review
2.7/5
Posted on Mar 24, 2024
Hotel room no aircon,is stuffy. Open window but is very noisy since it’s facing roadside. Couldn’t really rest well.
Response from Property: Dear guests: Hello! Thank you for taking the time out of your busy schedule to review the hotel. We are sorry that you had an unpleasant experience during your stay. We are actively rectifying the issues you raised. Our goal is to provide guests with a comfortable stay and the best service. Thank you very much for your valuable feedback. Your comments and suggestions will help us continue to improve and maintain a high level of service facilities and make our services increasingly perfect. , welcome you to visit us again.
WONGZOE
Superior Room
Stayed in Feb 2024
Couples
2 review
2.0/5
Posted on Mar 21, 2024
The only thing can mention that the location is nearby airport. The rest of the service quite bad and not helpful also. Cannot order the delivery food because doesn’t have local number and requested staff help us to order the food and we will pay to it also. Still cannot help to order the food. Only can advise that please check in on morning cannot check in at night, cos you will very hungry and nothing can eat.
Response from Property: Dear guests: Hello! Thank you for taking the time out of your busy schedule to review the hotel. We are sorry that you had an unpleasant experience during your stay. We are actively rectifying the issues you raised. Our goal is to provide guests with a comfortable stay and the best service. Thank you very much for your valuable feedback. Your comments and suggestions will help us continue to improve and maintain a high level of service facilities and make our services increasingly perfect. ,Hope to see you next time.
Guest User
Superior Room
Stayed in Feb 2024
Couples
2 review
3.2/5
Posted on Mar 16, 2024
When booking a room, I had to stay in Hangzhou for eleven hours for a connecting flight. his hotel is very close to the airport and comes with free pick-up and drop-off services。飞机比预期早降陆,我们在拿了托运行李后就在询问机场工作人员后就往接机的门口等。八点四十分已经拿好行李,约了接机是九点正。在九点前在汽车接人处等候。看着一辆辆别家酒店接客车经过都停下来一分钟左右(汽车只准许停留不超过三分钟)。九点正看到嘉虹酒店的接客车经过,它行驶在隔一条马路上,缓缓的走,我在马路的这边看到,发现它完全没有停下,招手司机也没看见,结果车走了。我估计它应该会转个圈回来,结果五分钟、十分钟、二十分钟过去了都没再见酒店车。于是就只好截出租车。想不到出租车拒载,理由是太近了。九点三十分又见酒店的车经过,它依然是缓慢行驶,完全不停下望望,我们招手都看不见。最后只好再截出租车,这回问出租车多少钱才肯载,结果开价三十人民币。没有办法之下只好上车。(注:我们是外国人,注冊不到国内电话,国外电话不能打出去)我觉得这样的接客方式真是太大问题了,太差、太令人失望了。
Response from Property: Dear guests: Hello! Thank you for taking the time out of your busy schedule to review the hotel. We are sorry that you had an unpleasant experience during your stay. We are actively rectifying the issues you raised. Our goal is to provide guests with a comfortable stay and the best service. Thank you very much for your valuable feedback. Your comments and suggestions will help us continue to improve and maintain a high level of service facilities and make our services increasingly perfect. ,Hope to see you next time.
Guest User
Superior Room
Stayed in Feb 2024
Business travelers
4 review
3.2/5
Posted on Mar 16, 2024
The hotel is clean, new and well presented. Although its a transit hotel so there are no restaurants or convenience stores nearby which is understandable. But at least the hotel should provide something for the guest because we cannot even have a coffee or some snacks.
But overall, the staffs are nice and friendly.
Response from Property: 尊敬的賓客:您好!感謝您百忙之中抽出時間對酒店作出點評,同時很抱歉在您入住期間擁有了不愉快的入住體驗,對於您提出的問題我們正在積極整改。我們的目標是為客人提供舒適的入住環境和最佳服務,非常感謝您給我們提供的寶貴意見,您的意見和建議將幫助我們不斷提高並保持高水準的服務設施,使我們 的服務日益完善,歡迎您再次光臨。
Guest User
Superior Double Room
Stayed in Sep 2023
Solo travelers
2 review
5.0/5
Outstanding
Posted on Oct 19, 2023
The price is very good for this quality of service and amenities
Response from Property: Dear guests, hello! Thank you for your affirmation and praise of the hotel. We will continue to maintain a clean and comfortable environment to provide you with your praise. Your praise is the driving force for all our hotel staff to work hard. We sincerely hope you have a happy life and work. Jiahong Hotel Hangzhou Xiaoshan Airport Branch Welcome to visit again, thank you!