Atour Hotel, Wanke College Road, Huanglong, Hangzhou

I booked a room temporarily during the Spring Festival. Many family rooms in Hangzhou hotels were fully booked. The family room of this hotel was over 1,000. It was my first time to book Atour. I had never booked this kind of chain hotel before. However, during the Spring Festival, good hotels were either out of room or the prices skyrocketed. So I chose this one. The front desk was on the fifth floor. The facilities were average. The rest was pretty standard. Because it was in the same building as the office building bathing center, there was a smell as soon as I entered the corridor, but the service was pretty good. The front desk was very enthusiastic and the cleaning staff was also very clean. The location was also convenient. You could take a taxi or the subway. There were many tourists in Hangzhou during the Spring Festival, so I had to make do with it. It was okay!

The room is spacious and clean. It is very close to the subway station. You can get off at Hangzhou East Station and take the subway for 4 stops. It is easy to find the place after walking for a few minutes.

The hotel is conveniently located and very convenient for visiting Hangzhou. The room is relatively large and clean. The bedding is Atour's own bedding, which is very comfortable. The breakfast is very rich. Overall it is very good and worth recommending.

First of all, let me talk about the hotel's traffic environment: the hotel is in an alley, and the car cannot drive in. You can only park on the side of the road and then walk nearly 200 meters. There is construction downstairs in the hotel. Look at the scene at night, isn't it scary? See Figure 1. Secondly, I went to the hotel front desk to check in at 12:30 noon. I was told that the room was fully booked the night before and now the room has just been vacated. I was asked to wait for a while. I waited in the lobby. During this time, the waiter didn't even pour a glass of water. When my two takeaways were delivered, I started to eat lunch. Halfway through, a big sister came downstairs, and then the front desk poured water for the big sister and poured me a glass of water by the way. There was no sense of service, and no respect for customers. They could make customers wait for more than half an hour without even pouring a glass of water. When I finished eating the takeaway, I hadn't arranged a room for me. I had to urge the front desk, and the front desk slowly helped me check in. See Figure 2. Then in the evening, a takeaway arrived for me. I was anxious to go out. I called the front desk to ask if the takeaway robot had delivered it. If not, I would come down to get it. The waiter said that the robot had been delivered and was on the way. I waited in the room. After waiting for a long time, the robot didn't come, so I went to the elevator to wait for the robot. I waited for the robot, but the robot went down from the upper floor. I thought the things were still at the front desk, so I followed the robot down. Oh my god, when I got to the front desk, the front desk told me that the waiter had delivered it. At this time, I had already called a taxi, and the driver was cursing on the phone. Then I took the elevator upstairs to get my takeaway. Who can do this? Deceiving customers that the robot has delivered it upstairs, but it hasn't been delivered yet. Let's talk about the room. The window is facing the air conditioner box. The whole wall is full of air conditioner boxes. It's so noisy. This is the first time I write a long complaint. I have never seen such a speechless hotel. When I checked in, I asked the front desk if the room was noisy. The front desk said it was not noisy, and then there was a drilling machine drilling the ground early in the morning. See Figure 3. My room includes breakfast, and the front desk did not tell me which floor the breakfast is on. I still ran to the front desk in the morning to ask where to eat. It was a very bad check-in experience.

Every time I come to Hangzhou for business, I stay at Hangzhou Huanglong Vanke Atour. It has a high cost-effectiveness, a good environment, free drinks in the minibar, a very clean and spacious room, comfortable bedding, good sound insulation, and a very comfortable sleep at night.