Hangzhou Citynest Miusic B&B(West Lake Branch) Reviews

Response from Property: This is the first time I have encountered such a foreign guest. He booked for two days and wanted to cancel one day. He asked me to refund the room fee directly to him. I said that the platform has rules and it should be operated through the platform. We can't refund directly. But he said that other merchants also refunded him in this way and insisted that I refund him the room fee in this way. I asked the reason for the refund. He said that my room was too bad. I said if he felt it was bad, I could change it to another one. He replied that he felt they were all bad. So I think if this is the case, he doesn't need to stay for one more day and only refund one day. I don't know what the purpose of such a guest is, but as you said, it should not be the first time that you ask the merchant to refund the money in violation of the rules. It will not be welcomed by others. The first time I met such a foreign guest, booked for two days, to return one day, and asked me to return the room fee directly to him, I said that the platform has rules, to operate through the platform, we can not return directly, he said that other businesses are also so to return the money to him, must ask me to return the room fee to him in this way. I asked the reason for the refund, he said my room is too bad, I said if you feel bad, you can give him another, he replied that he felt bad. Well, I think he needs to stay another day if that's the case. I do not know what the purpose of such a customer like you is, but as you said, it is not the first time that you ask the merchant to refund the money in violation of the rules. I won't be liked by anyone else.

Response from Property: Thank you for coming! In response to your question, I would like to explain that we arrange the room according to the hotel living standard, not the home standard. It is difficult for us to meet one in 100 guests with a one-and-a-half year old baby like you. If you have special requirements, we will try our best to meet your needs, just like you need a baby cot, we will provide it for you. If you tell your child in advance to crawl on the ground, we also provide a crawling mat.

Response from Property: Pls don't come back.because we don't want to have to deal with the guests of the hight ambitions and low hands like you.

Response from Property: Many thanks for your praise!I will do it better.hope to see you next times! good luck!