To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.8
Amenities4.7
Service4.7
Cleanliness4.8
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All reviews(1470)
Positive reviews(1447)
Reviews with photos/video(319)
Friendly front desk staff(231)
Delicious breakfast(175)
Would stay again(61)
Fantastic river view(44)
Great swimming pool(32)
Close to metro(19)
Negative reviews(22)
chew55
Deluxe Room (2 beds)
Stayed in Apr 2024
Family
7 review
4.7/5
Amazing
Posted on May 5, 2024
We truly enjoyed our stay, top facilities, excellent and professional service staff especially Shawn, Lance and a female receptionist who helped me with Tao Bao purchase. They are so patient, friendly and helpful, 5 star indeed. Rooms are spacious, very clean, modern and new. Excellent breakfast buffet spread. Highly recommend this hotel and will definitely come back again. The kids were entertained by the conceirge robot.
Response from Property: On behalf of Le Meridien Hangzhou Binjiang, I would like to extend our heartfelt gratitude for taking the time to share your positive experience following your recent stay with us.We are pleased to know that you enjoyed your accommodation and the services we provided. Your kind words about our staff's hospitality and the comfort of our facilities are highly appreciated and serve as a testament to our commitment to quality and guest satisfaction.It is guests like you who make our work meaningful, and your positive feedback encourages us to continue striving for excellence in every aspect of our operation. Whether it's ensuring our rooms are cozy and inviting or providing attentive service, your acknowledgment helps us to maintain the high standards that we pride ourselves on.We look forward to the opportunity towelcome you back to Le Meridien Hangzhou Binjiang inthe future. Should you plan to return to Hangzhou, please do not hesitate to reach out to us directly. We would be more than happy to assist in creating another memorable stay for you.
Xiaolin
Deluxe Room (2 beds)
Stayed in Oct 2024
Family
4 review
5.0/5
Outstanding
Posted on Oct 13, 2024
Mr. Wenhao is a great supervisor to answer all questions and provide guidelines on public transportation and attractions. The hotel is by the Qiantan river.
Response from Property: Dear guest, thank you for choosing to stay at Le Meridien Hangzhou Binjiang. The hotel is located in Binjiang District of Hangzhou, close to Qiantang River Bridge, enjoy the magnificent scenery of Qiantang River and Longjing Mountain. The room is inspired by Hangzhou winter ice cracking art, which combines the culture of West Lake and French style, bringing guests infinite reverie and also allowing guests to feel the different charm of Hangzhou. Thank you for your recognition of the hotel, your encouragement is our greatest motivation and we look forward to your return in the near future.
Thomas Lee
Deluxe Room (2 beds)
Stayed in Aug 2024
Family
2 review
4.2/5
Very Good
Posted on Sep 26, 2024
Great swimming pool
Breakfast buffet was very crowded and staff were overwhelmed
Chinese restaurant had good service but food was so so
Response from Property: Dear guest, thank you for choosing to stay at Le Meridien Hangzhou Binjiang. The hotel is located in Binjiang District of Hangzhou, close to Qiantang River Bridge, enjoy the magnificent scenery of Qiantang River and Longjing Mountain. The room is inspired by Hangzhou winter ice cracking art, which combines the culture of West Lake and French style, bringing guests infinite reverie and also allowing guests to feel the different charm of Hangzhou. I'm sorry this stay didn't live up to your expectations. We have sent your questions to the relevant departments for self-inspection and improvement. In the future, the hotel will strengthen training and comprehensively improve the service level. Le Meridien Hangzhou Binjiang looks forward to your visit again, we will be happy to serve you!
Guest User
Deluxe Room (2 beds)
Stayed in Jun 2024
Travel with friends
7 review
3.7/5
Posted on Jun 28, 2024
The Rome is nice big and clean, gym is great. Breakfast is ok, All day dining… nobody lights are off, staff disappear, menus are really dirty, service needs to be trained
Response from Property: Dear guest, thank you for choosing to stay at Le Meridien Hangzhou Binjiang. I'm sorry that this stay did not meet your expectations. We have reported the problems you raised to relevant departments for self-inspection and improvement. The hotel will definitely strengthen staff training, enhance service initiative and comprehensively improve service level in the future. We are always committed to providing a comfortable and memorable travel experience for our guests, and your feedback will help us to constantly review our service processes, improve the quality of our services.We sincerely hope that you will give us a chance to compensate you for your unpleasant experience and provide you with excellent service once again. Le Meridien Hangzhou Binjiang is looking forward to your visit again, we will be happy to serve you!
Guest User
Deluxe River-view Queen Room
Stayed in Mar 2024
Solo travelers
10 review
4.5/5
Great
Posted on Apr 18, 2024
Nice looking hotel, clean and new. Standard of the fixtures and fittings are high. Good breakfast.
Only problem was that upon checking in I had to request a change of rooms twice due to previous patrons having smoked in the rooms.
Response from Property: Dear guest, thank you for choosing to stay at Le Meridien Hangzhou Binjiang. The hotel is located in Binjiang District of Hangzhou, close to Qiantang River Bridge, enjoy the magnificent scenery of Qiantang River and Longjing Mountain. The room is inspired by Hangzhou winter ice cracking art, which combines the culture of West Lake and French style, bringing guests infinite reverie and also allowing guests to feel the different charm of Hangzhou. Thank you for your recognition of the hotel, your encouragement is our greatest motivation and we look forward to your return in the near future.
Mauyuen
Deluxe River-view Queen Room
Stayed in May 2024
Couples
41 review
5.0/5
Outstanding
Posted on May 25, 2024
I really enjoy the view and the hotel. It was newly renovated and decorated
Response from Property: Dear guest, thank you for choosing to stay at Le Meridien Hangzhou Binjiang. The hotel is located in Binjiang District of Hangzhou, close to Qiantang River Bridge, enjoy the magnificent scenery of Qiantang River and Longjing Mountain. The room is inspired by Hangzhou winter ice cracking art, which combines the culture of West Lake and French style, bringing guests infinite reverie and also allowing guests to feel the different charm of Hangzhou. Thank you for your recognition of the hotel, your encouragement is our greatest motivation and we look forward to your return in the near future.
Hubudan
Deluxe River-view Queen Room
Stayed in Jun 2024
Business travelers
27 review
5.0/5
Outstanding
Posted on Jul 1, 2024
Very good performance and I will be back in near future.
Response from Property: Dear guest, thank you for choosing to stay at Le Meridien Hangzhou Binjiang. The hotel is located in Binjiang District of Hangzhou, close to Qiantang River Bridge, enjoy the magnificent scenery of Qiantang River and Longjing Mountain. The room is inspired by Hangzhou winter ice cracking art, which combines the culture of West Lake and French style, bringing guests infinite reverie and also allowing guests to feel the different charm of Hangzhou. Thank you for your recognition of the hotel, your encouragement is our greatest motivation and we look forward to your return in the near future.
Fahim1987
Deluxe Double Room
Stayed in Dec 2023
Business travelers
18 review
5.0/5
Outstanding
Posted on Dec 12, 2023
Modern hotel. Tip top facilities. Very clean n staff very helpful.
Response from Property: Dear guest, thank you for choosing to stay at Le Meridien Hangzhou Binjiang.The hotel is located in Binjiang District of Hangzhou, close to Qiantang River Bridge, enjoy the magnificent scenery of Qiantang River and Longjing Mountain. The room is inspired by Hangzhou winter ice cracking art, which combines the culture of West Lake and French style, bringing guests infinite reverie and also allowing guests to feel the different charm of Hangzhou.Thank you for your recognition of the hotel, your encouragement is our greatest motivation and we look forward to your return in the near future.
Guest User
Deluxe Room (2 beds)
Stayed in Jan 2023
Family
6 review
4.7/5
Amazing
Posted on Jan 23, 2023
The location is nice, room was clean and nice. We were traveling during Chinese new year. The swimming pool was closed, no one informed us in advance that it's gonna be closed these days. Beside that, the breakfast was delicious.
Anonymous User
Deluxe River-view Queen Room
Stayed in Jun 2024
Travel with friends
1 review
5.0/5
Outstanding
Posted on Jun 23, 2024
fizz
very Good
Response from Property: On behalf of Le Meridien Hangzhou Binjiang, I would like to extend our heartfelt gratitude for taking the time to share your positive experience following your recent stay with us.We are pleased to know that you enjoyed your accommodation and the services we provided. Your kind words about our staff's hospitality and the comfort of our facilities are highly appreciated and serve as a testament to our commitment to quality and guest satisfaction.It is guests like you who make our work meaningful, and your positive feedback encourages us to continue striving for excellence in every aspect of our operation. We look forward to the opportunity to welcome you back to Le Meridien Hangzhou Binjiang in the future. Should you plan to return to Hangzhou, please do not hesitate to reach out to us directly. We would be more than happy to assist in creating another memorable stay for you.
Guest User
Deluxe Double Room
Stayed in May 2023
Business travelers
8 review
5.0/5
Outstanding
Posted on May 11, 2023
Great business hotel. Rooms are spacious and clean.
Response from Property: Dear Valued Guest, thank you for staying with us, we are glad you had a great stay at Le Méridien Hangzhou, Binjiang. Look forward to welcoming you back in the near future.
ASmith
Deluxe Double Room
Stayed in Mar 2022
Couples
29 review
5.0/5
Outstanding
Posted on Mar 26, 2022
Another great experience! Best beds for chilling and rooms with a river view. The staff is friendly and most speak English. The breakfast has plenty of Western and Chinese options. We also enjoy the executive package. It was a little cheaper booking it directly with the hotel than through a booking app. It’s our favorite place in Hangzhou for a quick getaway!
Response from Property: Dear Valued Guest, thank you for staying with us, we are glad you had a great stay at Le Méridien Hangzhou, Binjiang. Look forward to welcoming you back in the near future.
Ling Chih
Deluxe Double Room
Stayed in Jun 2024
Business travelers
12 review
4.2/5
Very Good
Posted on Jun 21, 2024
Excellent
Response from Property: On behalf of Le Meridien Hangzhou Binjiang, I would like to extend our heartfelt gratitude for taking the time to share your positive experience following your recent stay with us.We are pleased to know that you enjoyed your accommodation and the services we provided. It is guests like you who make our work meaningful, and your positive feedback encourages us to continue striving for excellence in every aspect of our operation. Whether it's ensuring our rooms are cozy and inviting or providing attentive service, your acknowledgment helps us to maintain the high standards that we pride ourselves on.We look forward to the opportunity to welcome you back to Le Meridien Hangzhou Binjiang in the future. Should you plan to return to Hangzhou, please do not hesitate to reach out to us directly. We would be more than happy to assist in creating another memorable stay for you
Amarjargal
Deluxe Room (2 beds)
Stayed in Sep 2023
Business travelers
10 review
4.2/5
Very Good
Posted on Dec 29, 2023
Was comfortabele
Response from Property: Dear guest, thank you for choosing to stay at Le Meridien Hangzhou Binjiang.The hotel is located in Binjiang District of Hangzhou, close to Qiantang River Bridge, enjoy the magnificent scenery of Qiantang River and Longjing Mountain. The room is inspired by Hangzhou winter ice cracking art, which combines the culture of West Lake and French style, bringing guests infinite reverie and also allowing guests to feel the different charm of Hangzhou.Thank you for your recognition of the hotel, your encouragement is our greatest motivation and we look forward to your return in the near future.
Rox
Deluxe Double Room
Stayed in Feb 2022
Couples
8 review
5.0/5
Outstanding
Posted on Mar 12, 2022
Love this hotel and they always are so happy to help and make things comfortable for us! Would recommend this hotel a lot. Great bath and very comfortable bed!
Response from Property: Dear Valued Guest, thank you for staying with us, we are glad you had a great stay at Le Méridien Hangzhou, Binjiang. Look forward to welcoming you back in the near future.