Jinglu Hotel

The housekeeper is warm, thoughtful and attentive, and the other staff are also very responsive. The hotel has its own swimming pool, gym and sauna room, which are free, with a beautiful environment, comfortable and quiet. It has its own lake, which is convenient for playing.

The Xiang Lake is right at the doorstep, with beautiful scenery. It is more suitable for leisure and vacation than the West Lake. The upper and lower bunks in the parent-child room are very spacious.

The child started crying as soon as he entered the store. I took him outside and comforted him, but he started crying as soon as we got into the store. I was having a good time today, but everything went wrong after I came here. There was a smell in the room, the walls were dirty, there was a restaurant downstairs, I had just finished the formalities and wanted to eat something in the restaurant, but the chicken soup paste was made into egg custard, they said that this was the only thing they had in the store, I didn't know what chicken soup paste was, and the service attitude was not good either. I was in a very bad mood and wanted to check out, but the store refused to give me a refund. It's a special room. There are risks in doing business, and the store won't bear any risks anyway. They refused to refund the money no matter what. Nothing in the room was touched. I asked to pay for the cleaning fee, but even Ctrip customer service refused to refund it. When I applied for a refund, the system reminded me that the rate at which stores agree to refunds was very low: that meant that I was not the only one who wanted to refund an order, and I was not the only one whose refund the store did not agree to. In short, friends who are unsure about their itinerary are advised to change to another hotel, as this one will not give you a refund. I left after dinner yesterday and didn't stay, but the hotel won't care and will still deduct the money. The store had no sincerity in solving the problem and the service was not up to par.

The room is nice, but the wood smell is too strong and a bit damp. However, it is right by the Xiang Lake, and it is beautiful to take a walk in the morning. The food at the B&B is authentic Hangzhou cuisine. Parking is not very convenient.

The environment is very elegant.

Very good, good value for money.