Sotel Inn Boutique Hotel (Hangzhou Xintiandi)

[Very bad service attitude] Two front desk staff, one was arguing loudly beside the customer, not caring that the customer was checking in, and the other front desk staff didn't say "hello" or anything like that. I said hello, but the person on the other side didn't even look at me, just stretched out his hand, and didn't even ask to provide his ID card or anything. After checking in, he didn't tell me where the breakfast was, what time it was, and I had to ask for it myself. There was no basic service attitude, and it can't be called a service attitude, and there was no basic courtesy... Bad service review [Newly renovated polluted air + creepy utility room] The room was quite big, but there was a huge utility room in the room, which was messy and right next to the bedroom. It was quite creepy, and they didn't clean it up. And the faucet was like a diode, either hot or cold The price is not cheap, and the experience is really bad

The room was big and great, the bed was soft, the bathtub was clean, big and comfortable

Not bad, clean and tidy, good environment, high cost performance, if the breakfast is more abundant and more complete, it will be better, overall good Facilities: complete Sanitation: clean Environment: beautiful Service: considerate

In winter, the temperature was minus 3 or 4 degrees Celsius. The hotel front desk told me that there was no heating or air conditioning during the day! ? Even at night, the air conditioning was turned on like an engine! It was still not warm! Not even a little bit warm!! I really will never choose this place again!! It was as cold as living in a cellar!! Don't stay in this hotel!!