Atour Hotel (Hangzhou Xiaoshan Airport) Reviews

Great breakfast options. Checking in was smooth. Only downside is the location, quite far from the city center.

Great hotel. Arrive airport just give a call to the staffs, the driver will arrive to fetch to hotel

Front desk average are ok but nobody assist to carry our luggage either to our room or airport transfer. 🙄🙄

Good to stay especially for overnight flights. Pickup and drop off service available. Plenty of beverage choices for breakfast.

Atour made us feel at home and we had a delighted stay..The room was spacious and the amenities in the room was good. The reception tried their best to communicate with us. The free shuttle was a big plus😉😉

Amazing! Amazing hotel! I will be coming back! Their service was great and the good was great!

The hotel was clean and tidy. The receptionist and cleaners were super nice and made us check out at 2pm instead of 12pm!

Nice and good hotel for business trip

I liked the hotel very much even tho doesn't look big from the outside but from inside is modern and clean. Everything was organized for pick-ups in the morning/early afternoon to go to the airport so there will be a car to pick you up and go there every 30 minutes. Staff was great , girls at the front desk helped me get my food at the night time when I arrived so they were helpful. They served breakfast in the morning which was great . Enjoy your stay in this hotel if you decide to travel and need one or two nights rest before going to airport.

I liked the concept , very nice and clean hotel , the staffs were so cooperative , and economical hotel , not pricy, I highly recommend it ,

The hotel was great, perfect for traveling, they offered a free shuttle to the airport. Great service

I was on a business trip and had to catch the flight the next morning. The location was quite remote. The humanized service of Atour was as good as ever, but the facilities were a bit old.

I used to stay at Four Seasons Hotel when I went out, but now Atour Hotel is my first choice

2024.04.04, checked into the hotel around 18:30, and there were still many vacancies! I repeatedly reminded the front desk staff to arrange a quiet room! Finally, after I went to the room and fell asleep, I found that there was a "rumbling sound". It turned out that I was living right above the hotel laundry room! The washing machine was running until dawn! Very bad Compared with the same brand hotels in other regions, the decoration and configuration of this Atour Hotel are very different. It is equivalent to the 7 Days Hotel chain, which is seriously downgraded in both hardware and software! Very bad! I feel cheated! I went to the front desk to report the problem in the morning, and the front desk staff replied "I didn't know there was a laundry room", "I forgot", "I didn't expect it", with a cold attitude and ignored!