Moon and Sixpence Hotel Reviews

Response from Property: Dear guest,Thank you for taking the time to share your feedback regarding your stay at Moon and Sixpence Inn. We sincerely appreciate your attention and input.We apologize for any inconvenience caused by the layout of the attic room and the lack of privacy for the toilet. Your comments are valuable to us, and we will carefully review the design of this room to ensure we can meet guests' expectations for privacy in the future.We are also sorry to hear about the issues with cleanliness and maintenance. Our housekeeping and maintenance teams will redouble their efforts to ensure each room is spotless and well-maintained. Your feedback will encourage us to pay even closer attention to these aspects and reinforce our supervision to uphold our standards.Regarding the construction noise and vibration from the lobby door closing, we understand the impact it had on your stay. We will do our best to minimize these external factors' influence on our guests' experiences and improve communication with the surrounding environment to enhance your comfort during your stay.We value your desire for a pleasant and comfortable experience, and if you were unsatisfied with this room, we respect your choice and will gladly offer you alternative room options to ensure your satisfaction throughout your stay.Once again, thank you for your review, and we sincerely hope you will give us another chance to provide you with a more perfect accommodation experience.Best regards,The Management Team at Moon and Sixpence Inn

Response from Property: Dear guests, we are very pleased and happy to see your satisfactory evaluation of our "Moon and Sixpence" B&B. It seems that our "full score" formula - carefully matched decoration, thoughtful service, delicious breakfast and festive room upgrades have successfully won the hearts of you and your friends! The proximity of Xiangji Temple, Dadou Road Cultural Street and the Grand Canal, what you are reluctant to leave should be the leisure and timelessness unique to Hangzhou. The rich selection of cafes, teahouses, restaurants and pubs nearby can also meet the different leisure needs of you and your friends. Your recognition is the driving force for us to pursue higher service standards. There is always love in the mountains and rivers. We look forward to the opportunity for us "Moon and Sixpence" to serve you and your friends again in the near future, adding more colors and memories to your trip to Hangzhou. Thank you again for your good comments, and I wish you a happy life and a pleasant journey!

Response from Property: Dear "literary youth", I'm so happy to hear that you found Hangzhou's little happiness in "The Moon and Sixpence"! Our goal is to provide each guest with a resting space that is full of traditional charm and modern comfort. We are very honored to let you feel the life style of a literary youth. The food and landscape experience on the terrace is exactly the unique enjoyment we hope to bring to our guests. Here, food and beautiful scenery accompany each other, hoping to leave deep and beautiful memories for every moment of your life. The friendliness and enthusiasm of the front desk guy are also an indispensable part of our team. We always believe that attentive service and warm smiles can make guests feel the warmth of home. Your support and love are the greatest affirmation for us. I look forward to you choosing "The Moon and Sixpence" again when you come to Hangzhou next time. We will welcome you back with more refined service and comfortable environment. Because every arrival is the pursuit and enjoyment of a better life. May "The Moon and Sixpence" become your warm station in Hangzhou, and look forward to meeting you again and sharing more good times!

Response from Property: Dear guests, your evaluation makes us feel like we have received full marks and praise, and our mood is more exciting than drinking a cup of strong coffee! 🌟 Your love and praise for "The Moon and Sixpence" is our driving force for continuous pursuit of excellence. The calm and atmospheric new Chinese style is the unique charm that we strive to present to every guest; and the cafe/Western restaurant on the second floor, we hope to add convenience and comfort to your journey. We are particularly glad that you mentioned our cleanliness and location, as well as the enthusiasm and thoughtfulness of the service team. These are our proud advantages, and we will continue to maintain and improve them. Our front desk lady, brother and cleaning auntie were very happy to hear your praise, and can't wait to serve you again! Your satisfaction and expectation are our direction. The next time you come to Hangzhou, the Moon and Sixpence will still be your warm and comfortable home. Not only accommodation, we also hope that you can try more services and experiences and continue to explore the beauty of this city. We are in Hangzhou, looking forward to your return, and hope that "The Moon and Sixpence" will become your other "home" in Hangzhou. 🏠💖

Response from Property: Dear guests, Reading your heartwarming comments, we feel as if we are being gently embraced in the cool night of early autumn. 🌟 We are extremely honored that you highly recognize the facilities, hygiene and environment of the "Moon and Sixpence" B&B! We pay special attention to creating a space with stories, memories, and every moment of beautiful experience worth sharing - from pink walls and black tiles to small bridges and flowing water, to every corner of the meticulous details are to provide you with more emotional connections and memories during your journey. I am flattered to hear that you appreciate the high rate of taking photos in different scenes in the B&B and the full atmosphere! ✨ We believe that recording beautiful moments during travel is as important as embellishing the picture of life. In the future, more diversified style areas may be added for everyone to explore and discover~ At the same time, "cleanliness" has always been the primary consideration of our service standards. Behind the "fresh" room environment, the team members persist and work hard day after day. Please know that they will also smile as brightly as a flower because of your affirmation today. Last but not least, The Moon and Sixpence looks forward to welcoming you back again to share more unforgettable experiences in the city of Hangzhou! Until then, please keep exploring the world and move forward happily~

Response from Property: Hello, dear guests! Thank you very much for choosing "Moon and Sixpence" B&B and taking the time to leave us such a warm and positive review. 🌟We are so happy to hear that you are satisfied with the environment, front desk service attitude and room cleanliness! Every employee is committed to providing the most comfortable and pleasant accommodation experience for visiting friends, as delicate and warm as the spring breeze passing by the small bridges and flowing water in the Jiangnan water town. Regarding parking charges, we apologize for the inconvenience this has caused you. Due to its central location in a historical and cultural district, heavy traffic around the site also limits the available space. But please believe that we will continue to explore more solutions or partners and strive to provide our valued guests with a more flawless stay experience. As for the convenient and fast experience brought by the geographical location, this is what we strive to provide every traveler - a perfect starting point for exploring the charm of the ancient canal and the style of Hangzhou. We look forward to welcoming you back to this gentle place where you can fall asleep surrounded by the sound of canal water and be awakened by the morning bell of Xiangji Temple in the future, and enjoy more unforgettable moments here! ☕️Bless your life to be poetic and picturesque

Response from Property: Dear guest, It is a great relief and joy for all the staff of "Moon and Sixpence" B&B to receive such a heartwarming evaluation from you on this sunny day! 🌞 I am very happy to know that you like the literary atmosphere and Chinese courtyard style of our room. Every design and every brick and tile carries our pursuit of the perfect combination of traditional aesthetics and modern comfort, hoping to provide travelers with a unique and warm and pleasant residence. At the same time, you have affirmed the service attitude and professionalism of our staff - this recognition is the most important source of motivation for us to keep moving forward and continuously improve the quality of service. 😊 We always believe that in addition to the scenery during the journey, what remains in the deep memory and unforgettable are those smiling faces and patient answers. Thank you again for choosing to stay and willing to share such a wonderful experience. Looking forward to serving you again in the future, "Moon and Sixpence" will be committed to creating more surprises and providing a better experience!

Response from Property: Dear guest, Thank you very much for choosing the Moon and Sixpence B&B and taking the time to leave us feedback. 🌼 I am glad to hear that you appreciate the arrangement of flowers in our yard and the surrounding environment. Xiaohezhi Street and Jishi Street are indeed good places not to be missed to experience the authentic life style of Hangzhou. We apologize for not fully meeting your expectations regarding the room space and bed size. The Moon and Sixpence is committed to providing a comfortable and warm home for every traveler, while also striving to find the best balance between the protection of the historical features of the building and the needs of modern living. In view of this, if you visit our store again in the future, please feel free to consult the front desk or book a room with a larger space or bed type. It is really gratifying to see the words "I will choose to stay here next time I come to Hangzhou"! 💖 We promise that in the coming days, we will continue to improve our service level, optimize the facilities, and expand more unique experience projects. We hope to bring you more beautiful and unforgettable memories when you return next time! I wish you a reunion soon after separation; find surprises everywhere in your pleasant journey!

Response from Property: Dear guest, Hello! Thank you very much for leaving this review full of expectation and love. 😊 Hearing that you gave such a high evaluation to our "Moon and Sixpence" B&B, which is located on the canal and has beautiful scenery and unique charm, our hearts are as happy as being illuminated by the warm sunshine. Yes, the cafe and tavern on the roof are indeed very popular - not only because they provide exquisite and delicious food and a variety of flavored drinks, but also because you can enjoy the food while overlooking the leisurely flow of the Grand Canal. 🍷☕️ Time always slips away in a hurry. If you can reserve a few more days to stay here in the next arrangement, "Moon and Sixpence" will definitely bring you a richer and deeper experience: whether it is strolling in the historical old district with the first ray of sunshine in the morning, or taking a pleasure boat to visit the Grand Canal with lights in the breeze at night. Please believe that every corner of "Moon and Sixpence" is waiting to see you again, and there will be new stories for us to weave together. welcome next time.

Response from Property: Dear guests, Your comments are like fireworks during the Spring Festival, making our "Moon and Sixpence" B&B team shine with joy! 🎆 We are honored that you and your child chose us on this special holiday and were satisfied with the experience. 🏮✨ We are glad to know that you are satisfied with the hygiene, design style and location of the B&B. Indeed, being close to the Grand Canal not only provides you with a convenient and quick way to explore the beauty of Hangzhou, but also hopes to bring more surprises to every traveler through such superior geographical conditions. 🚤 Regarding the high praise from children for the Western restaurant and cafe on the second floor (the pasta is really worth a try! 🍝) - this is definitely a great affirmation and encouragement to the kitchen team! They will be greatly motivated by this and continue to strive for excellence in the future to make more delicious dishes that children and parents love to eat. ☕️As for the singing part of the little brother... I have to shyly raise my eyebrows to say thank you~ We believe that music and food have the same power to make people happy, and "Moon and Sixpence" is always looking for ways to create unforgettable memories for guests. Thank you again and look forward to welcoming you and your friends and family to taste new dishes, listen to new music or just enjoy a relaxing afternoon! I hope there will be a chance to continue serving you in the future and welcome your family with our warm and thoughtful service or recommend you to experience the unique residence and food culture of "The Moon and Sixpence" 😊💕 Wishing you a happy family!

Response from Property: Dear guest, first of all, thank you very much for choosing Moon and Sixpence B&B and taking the time to provide us with such valuable feedback! 🌟We are glad to hear that you are satisfied with the location, overall environment and service of the B&B. These are the standards we strive to provide and maintain for every guest who stays. Regarding the breakfast part, thank you for sharing your honest opinion. Please know that every feedback is extremely important to us. Although the current breakfast design pursues simplicity and health, it obviously needs to be strengthened in satisfying various tastes. Therefore, please be assured that we will seriously consider and explore options to upgrade and improve our breakfast service with more diversification, rich in unique elements, and yet nutritional balance. Once again express my deep gratitude! I hope to have the opportunity to welcome you back to Hangzhou Moon and Sixpence B&B again in the future. At that time, I believe I can give you a new and much more enjoyable food experience! Wish you a happy life! Looking forward to meeting you again soon~

Response from Property: Dear guest, First of all, thank you very much for choosing the Moon and Sixpence B&B and providing us with such sincere and constructive feedback. 🌙✨ We are glad to hear that you like the loft design of the room and the unique experience of the private terrace on the second floor. We also gave positive comments on the location, open-air dining and coffee bar. These are all indispensable parts of our efforts to create a comfortable environment and enhance the guest experience. However, I deeply apologize for the problems encountered in the cleanliness of the terrace and the bathroom facilities. Please accept our sincere apology! Ensuring that every corner is clean and tidy and updating and maintaining all supporting facilities is always an important part of our service standards. Please believe that we will take immediate action to improve after this experience. Regarding the areas you pointed out that need to be strengthened: We will immediately organize relevant team members to thoroughly inspect and clean all areas, including but not limited to the terrace. At the same time, a regular inspection mechanism will be launched to prevent similar situations from happening again. Regarding the problem of old bathrooms, we have planned to start a gradual update and replacement project to ensure that we can continue to provide guests with high-quality and comfortable living conditions. Finally, please be advised: whenever you visit "The Moon and Sixpence", if you need any help or room for improvement, please feel free to let us know; because only through your valuable opinions can the "Moon" become brighter! Looking forward to welcoming you next time, to enjoy the beautiful scenery and taste life together by the Hangzhou Canal!

Response from Property: Dear guest, Thank you very much for choosing "Moon and Sixpence" B&B and taking the time to leave us such a warm review. 🌟 It is really heartwarming to hear that you like our location, room facilities and rooftop cafe! Dadou Road Cultural District and Xiangji Temple are indeed rare historical and cultural highlights of Hangzhou. We are also honored to be close to such attractions to add color to the journey. It is even more gratifying to get your recognition of the hot water in the room-after all, it is important to return to a warm and comfortable place to wash away the fatigue of the journey after a whole day of roaming. When it comes to the rooftop cafe, the description of "feeling" just hits the original intention of our design: I hope that every visitor can find their own quiet corner here, and enjoy a rare moment of leisure and elegance while tasting delicious food and drinks. I would like to express my sincere gratitude again and look forward to the opportunity to continue to serve you in the future. Maybe when you come back next time, in addition to the things you have already experienced and satisfied with, "Moon and Sixpence" will bring you more surprises!