West Lake Villa

The hotel environment is invincible, and the West Lake is right at the door. The room is spacious and comfortable, and the pillows can be personalized. Drinks are free, and there are fruit plates, yogurt, and Hangzhou specialty snacks. The service is super considerate and satisfactory. Highly recommended!

The shower gel in the 1500 room was a big bottle, the advertised Dyson turned out to be a no-name brand, there were a lot of small flies on the shower head, the paint under the sliding door was rotten, the socket was half-repaired and there was a big hole, the curtains were dirty and the breakfast fried rice was half-cooked! In general, it is not as good as the previous new one and the price-performance ratio is average!

It was my first time staying at West Lake Villa. The hotel took the initiative to upgrade the room type. The front desk staff Wang was warm and hospitable, which left a deep impression on me. The front desk staff at Building 6 was also professional, enthusiastic, and took the initiative to help with luggage. From the hotel details, we can see that the hotel is benchmarked against the management requirements of first-line and world-class hotels. The hotel provides free self-service drinks. After leaving the room, the housekeeper also "secretly" replenished drinking water. The details are particularly humane. The air conditioning is always open. The chefs in the buffet dining area are also very warm and hospitable. The typical southerners' exquisiteness is vividly displayed. I love it! ! ! (Of course, I am also a southerner)