Atour Hotel Hangzhou Binjiang Avenue of Stars Reviews
Atour Hotel Hangzhou Binjiang Avenue of Stars
Hanshi Building, No.1786 Binsheng Road, Binjiang District, Hangzhou, Zhejiang, ChinaView Hotel Details
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Atour Hotel Hangzhou Binjiang Avenue of Stars Guest Reviews
4.8/5
Excellent
2909 review
Verified reviewsLocation4.8
Amenities4.8
Service4.8
Cleanliness4.8
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All reviews(2909)
Positive reviews(2878)
Reviews with photos/video(262)
Delicious breakfast(377)
Friendly front desk staff(248)
Quiet & comfortable(226)
Convenient parking(209)
Large rooms(94)
Perfect for business trips(87)
Good Internet(35)
Fantastic river view(9)
Negative reviews(31)
Chella in China
Superior 2-bed Room
Stayed in мая 2024 г.
Travel with friends
16 review
Outstanding
Posted on 6 июня 2024 г.
Great, clean and nice size just took a while to come clean rooms, around 4pm.
Response from Property: Dear customer! Thank you very much for your support of our hotel. We always believe that good reputation must be recommended by the most sincere satisfaction of guests. At the same time, we are also honored to provide you with the best service. We welcome you to choose our hotel again whether for business trip or travel! Sincerely look forward to your visit again!
Tomatoe
Executive Queen Room
Stayed in мая 2024 г.
Business travelers
2 review
Great
Posted on 24 июля 2024 г.
Atour hotel room is clean and the staff is extremely helpful
Response from Property: Dear guest, hello! Thank you very much for your stay and detailed review. We are sorry to see that this stay did not provide you with a five-star experience. If you have any questions or suggestions, please feel free to give feedback to the hotel. At the same time, we are honored to provide you with the highest quality service. Your tolerance and understanding are an encouragement and support for our work! Sincerely looking forward to your visit again!
Jiongjiongjionga
Executive Queen Room
Stayed in окт. 2023 г.
Business travelers
58 review
Outstanding
Posted on 28 дек. 2023 г.
you can be just the one you wanna be,
doctor, actor, lawyer or a singer,
why not president, be a dreamer,
you can be just the one you wanna be,
i know that we all got one thing,
that we all share together,
we got that one nice dream,
we live for.
Response from Property: 尊敬的顧客您好！非常感謝您對我們酒店的支持，我們始終相信好的口碑一定是從客人最真誠的滿意度推薦出去的，同時我們也很榮幸能為您提供最優質的服務。非常歡迎您無論商務出差或是旅行再次選擇我們酒店！真誠期待您的再次光臨！
Guest User
Executive Queen Room
Stayed in окт. 2023 г.
Business travelers
8 review
Outstanding
Posted on 19 окт. 2023 г.
Great option for the area. Centrally located with lots of f&b. Clean and tidy.
Response from Property: Dear customer, hello! Thank you very much for your support of our hotel. We always believe that a good reputation is recommended by the most sincere satisfaction of guests, and we are also honored to provide you with the highest quality service. We warmly welcome you to choose our hotel again whether for business or travel! Sincerely looking forward to your next visit!
Guest User
Superior Queen Room
Stayed in авг. 2024 г.
Solo travelers
10 review
Outstanding
Posted on 24 авг. 2024 г.
Nice staffs and service
Response from Property: 尊敬的顧客您好！非常感謝您對我們酒店的支持，我們始終相信好的口碑一定是從客人最真誠的滿意度推薦出去的，同時我們也很榮幸能為您提供最優質的服務。非常歡迎您無論商務出差或是旅行再次選擇我們酒店！真誠期待您的再次光臨！
Guest User
Superior Queen Room
Stayed in сент. 2023 г.
Business travelers
5 review
Outstanding
Posted on 10 сент. 2023 г.
The new management has improved the service by providing a fridge and gowns.
Response from Property: Dear customer, hello! Thank you very much for your support to our hotel, we always believe that a good reputation must be recommended from the most sincere customer satisfaction, and we are also honored to provide you with the best quality service. We welcome you to choose our hotel again, whether for business or travel! Sincerely looking forward to your visit again!
Guest User
Superior Queen Room
Stayed in июня 2023 г.
Solo travelers
1 review
Amazing
Posted on 26 июня 2023 г.
I loved everything about Atour Binjiang. My time there was amazing🤗 The ambiance is nice, the decor in the room is everything. The staff there is pleasant and very helpful and even cleaning lady “Ling Ling” is very friendly. I recommend as a must stay!
Response from Property: I am really excited to see the simple but profound praise from the guests, and they also recognize our service so much ~ We at the hotel strive to provide the most considerate and meticulous service to every guest and bring great value to every guest experience. Atour Hotel Hangzhou Xingguang Avenue is a young and energetic hotel that shows its guests the unique charm of the hotel with its simple style and warm and considerate service. Encouragement from guest officers is the greatest support and encouragement for the hotel. We will serve every family member with heart and look forward to meeting you next time.
Guest User
Superior Queen Room
Stayed in мая 2023 г.
Solo travelers
10 review
Great
Posted on 28 мая 2023 г.
The construction next to the building was disturbing.
I asked for late check out and it was as if it was the biggest problem me asking this. The language barrier was the reason.
Response from Property: Dear guest, hello! Thank you very much for sharing your stay experience with us and providing valuable feedback and suggestions for our work! We have made improvements in a timely manner, but we have not left you with a perfect memory this time. We look forward to making up for all of them next time (we need a chance!) We are working hard and looking forward to your witness! Wishing you all the best!
Guest User
Superior 2-bed Room
Stayed in авг. 2024 г.
Business travelers
11 review
Very Good
Posted on 31 авг. 2024 г.
设施：OK
卫生：OK
环境：OK
Response from Property: 尊敬的賓客:您好!感謝您選擇星光大道亞朵酒店，我們很高興您在酒店有一段愉快的入住 經歷， 感謝您對酒店的支持與信任，同時感謝您對酒店提出的寶貴建議，我們將繼續 努力，為您提供更加舒適温馨的入住體驗。期待着您的再次光臨和惠顧!
Edogam
Superior Queen Room
Stayed in янв. 2024 г.
Booked for others
46 review
Outstanding
Posted on 14 янв. 2024 г.
So nice place according to the hosts!
Response from Property: 看到客官簡單而又深厚的好評真的是好激動呢，而且還這麼認可我們的服務 ~ 酒店的我們 求為每位客官提供最為貼心細緻的服務， 為每位客官帶來超值的體驗。杭州星光大道亞朵 酒店是一個富有年輕活力的酒店， 以簡約的風格、温馨體貼的服務向客官展示酒 店的獨特魅力。客 官的鼓勵是對酒店最大的支持和鼓勵， 我們會用心服務好每一位家 人， 期待和您的下次相遇。
CARLOS ANDRES TOBON
Executive Queen Room
Stayed in июля 2022 г.
Business travelers
73 review
Outstanding
Posted on 1 авг. 2022 г.
Good location, near to river, can access to the gym in the 3rd floor and near to the mall for all kind of food available
Response from Property: Dear guest,We are very happy to hear you enjoyed your stay with us and took advantage of our convenient location. We hope our customers can feel more relaxed no matter they are on work or in travel.We hope to have you back with us again.Warm regards，IHG Social Listening Team
Luis F
Superior Queen Room
Stayed in июля 2022 г.
Couples
15 review
Outstanding
Posted on 2 авг. 2022 г.
This is a wonderful hotel with a service at the front desk that goes beyond what they usually do. The lady in the front desk even walked us outside to provide us with directions.
There's also free parking lot for guests.
The room is comfortable and spacious.
The WiFi is REALLY good!
The breakfast is also great, and has good coffee.
There's a coffee shop (expensive) that we didn't find it too charming.
There is a mall nearby with plenty of restaurants, and you can stroll in the nearby area visiting the river banks, and also the science museum.
Just a suggestion, they could place a small fridge in the room to have cold drinks, specially in summer.
Response from Property: Dear guest,Thanks for choosing to stay with us and your recognition for our hotel's location, wifi ,rooms and canteen etc.. It's certainly something that all of our staff takes pride in.Rest assured that your feedback regarding small fridge in the room will be further submitted to our management team. Hope this would not deter you from choosing to stay with us again. Sincerely, IHG Social Listening Team
Guest User
Superior Queen Room
Stayed in сент. 2022 г.
Solo travelers
7 review
Outstanding
Posted on 6 сент. 2022 г.
Always good service and the front desk is welcoming and friendly and try to help with all my little requests. I love staying here.
Response from Property: Dear guest,We are very happy to hear you enjoyed your stay with us. I will certainly share your kind comments with our staff. Also, we do make sure that we have the best locations and we hope to have the pleasure of welcoming you again.Warm regards,IHG Social Listening Team
Colles
Executive Queen Room
Stayed in июля 2022 г.
Solo travelers
1 review
Amazing
Posted on 17 июля 2022 г.
This was a very clean and comfortable hotel, and the cafe on the first floor is great. I will stay again.
Response from Property: Dear guest,Thank you for writing a review about your stay.We work hard to make our guests happy and appreciate your feedback! Also, we do make sure that we have the best locations and we hope to have the pleasure of welcoming you again.Warm regards,IHG Social Listening Team
Daria
Superior 2-bed Room
Stayed in июня 2022 г.
Travel with friends
11 review
Outstanding
Posted on 9 июля 2022 г.
Was nice to stay there. Clean room and friendly stuff, good breakfast.
There is a coffee shop on the first floor.
Response from Property: Dear guest,Thanks for choosing to stay with us.Our restaurant cook does an amazing job, it sounds like you were able to enjoy a meal breakfast which is great to read. Please come back and see us again soon. Warm regards, IHG Social Listening Team