Atour Hotel Hangzhou Binjiang Avenue of Stars Reviews
Atour Hotel Hangzhou Binjiang Avenue of Stars
Hanshi Building, No.1786 Binsheng Road, Hangzhou, ChinaView Hotel Details
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Atour Hotel Hangzhou Binjiang Avenue of Stars Guest Reviews
4.8/5
Excellent
2629 review
Verified reviewsLocation4.8
Amenities4.8
Service4.8
Cleanliness4.8
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All Reviews(2629)
Positive reviews(2597)
Reviews with photos/video(255)
Delicious breakfast(377)
Friendly front desk staff(240)
Classy environment(231)
Quiet & comfortable(212)
Convenient parking(166)
Perfect for business trips(84)
Great location(36)
Good Internet(35)
Negative reviews(32)
Chella in China
Superior 2-bed Room
Stayed in May 2024
Friends
22 review
Outstanding
Posted on Jun 6, 2024
Great, clean and nice size just took a while to come clean rooms, around 4pm.
Response from Property: Dear customer! Thank you very much for your support of our hotel. We always believe that good reputation must be recommended by the most sincere satisfaction of guests. At the same time, we are also honored to provide you with the best service. We welcome you to choose our hotel again whether for business trip or travel! Sincerely look forward to your visit again!
Jiongjiongjionga
Executive Queen Room
Stayed in Oct 2023
Business travelers
44 review
Outstanding
Posted on Dec 28, 2023
you can be just the one you wanna be,
doctor, actor, lawyer or a singer,
why not president, be a dreamer,
you can be just the one you wanna be,
i know that we all got one thing,
that we all share together,
we got that one nice dream,
we live for.
Guest User
Executive Queen Room
Stayed in Oct 2023
Business travelers
8 review
Outstanding
Posted on Oct 19, 2023
Great option for the area. Centrally located with lots of f&b. Clean and tidy.
Response from Property: Dear customer, hello! Thank you very much for your support of our hotel. We always believe that a good reputation is recommended by the most sincere satisfaction of guests, and we are also honored to provide you with the highest quality service. We warmly welcome you to choose our hotel again whether for business or travel! Sincerely looking forward to your next visit!
Guest User
Superior Queen Room
Stayed in Sep 2023
Business travelers
6 review
Outstanding
Posted on Sep 10, 2023
The new management has improved the service by providing a fridge and gowns.
Response from Property: Dear customer, hello! Thank you very much for your support to our hotel, we always believe that a good reputation must be recommended from the most sincere customer satisfaction, and we are also honored to provide you with the best quality service. We welcome you to choose our hotel again, whether for business or travel! Sincerely looking forward to your visit again!
Guest User
Superior Queen Room
Stayed in Jun 2023
Solo travelers
1 review
Amazing
Posted on Jun 26, 2023
I loved everything about Atour Binjiang. My time there was amazing🤗 The ambiance is nice, the decor in the room is everything. The staff there is pleasant and very helpful and even cleaning lady “Ling Ling” is very friendly. I recommend as a must stay!
Response from Property: I am really excited to see the simple but profound praise from the guests, and they also recognize our service so much ~ We at the hotel strive to provide the most considerate and meticulous service to every guest and bring great value to every guest experience. Atour Hotel Hangzhou Xingguang Avenue is a young and energetic hotel that shows its guests the unique charm of the hotel with its simple style and warm and considerate service. Encouragement from guest officers is the greatest support and encouragement for the hotel. We will serve every family member with heart and look forward to meeting you next time.
Guest User
Superior Queen Room
Stayed in May 2023
Solo travelers
10 review
Great
Posted on May 28, 2023
The construction next to the building was disturbing.
I asked for late check out and it was as if it was the biggest problem me asking this. The language barrier was the reason.
Response from Property: Dear guest, hello! Thank you very much for sharing your stay experience with us and providing valuable feedback and suggestions for our work! We have made improvements in a timely manner, but we have not left you with a perfect memory this time. We look forward to making up for all of them next time (we need a chance!) We are working hard and looking forward to your witness! Wishing you all the best!
Guest User
Superior Queen Room
Stayed in Jan 2024
Booked for others
29 review
Outstanding
Posted on Jan 14, 2024
So nice place according to the hosts!
CARLOS ANDRES TOBON
Executive Queen Room
Stayed in Jul 2022
Business travelers
55 review
Outstanding
Posted on Aug 1, 2022
Good location, near to river, can access to the gym in the 3rd floor and near to the mall for all kind of food available
Response from Property: Dear guest,We are very happy to hear you enjoyed your stay with us and took advantage of our convenient location. We hope our customers can feel more relaxed no matter they are on work or in travel.We hope to have you back with us again.Warm regards，IHG Social Listening Team
Luis F
Superior Queen Room
Stayed in Jul 2022
Couples
17 review
Outstanding
Posted on Aug 2, 2022
This is a wonderful hotel with a service at the front desk that goes beyond what they usually do. The lady in the front desk even walked us outside to provide us with directions.
There's also free parking lot for guests.
The room is comfortable and spacious.
The WiFi is REALLY good!
The breakfast is also great, and has good coffee.
There's a coffee shop (expensive) that we didn't find it too charming.
There is a mall nearby with plenty of restaurants, and you can stroll in the nearby area visiting the river banks, and also the science museum.
Just a suggestion, they could place a small fridge in the room to have cold drinks, specially in summer.
Response from Property: Dear guest,Thanks for choosing to stay with us and your recognition for our hotel's location, wifi ,rooms and canteen etc.. It's certainly something that all of our staff takes pride in.Rest assured that your feedback regarding small fridge in the room will be further submitted to our management team. Hope this would not deter you from choosing to stay with us again. Sincerely, IHG Social Listening Team
Guest User
Superior Queen Room
Stayed in Sep 2022
Solo travelers
7 review
Outstanding
Posted on Sep 6, 2022
Always good service and the front desk is welcoming and friendly and try to help with all my little requests. I love staying here.
Response from Property: Dear guest,We are very happy to hear you enjoyed your stay with us. I will certainly share your kind comments with our staff. Also, we do make sure that we have the best locations and we hope to have the pleasure of welcoming you again.Warm regards,IHG Social Listening Team
Colles
Executive Queen Room
Stayed in Jul 2022
Solo travelers
10 review
Amazing
Posted on Jul 17, 2022
This was a very clean and comfortable hotel, and the cafe on the first floor is great. I will stay again.
Response from Property: Dear guest,Thank you for writing a review about your stay.We work hard to make our guests happy and appreciate your feedback! Also, we do make sure that we have the best locations and we hope to have the pleasure of welcoming you again.Warm regards,IHG Social Listening Team
Daria
Superior 2-bed Room
Stayed in Jun 2022
Friends
11 review
Outstanding
Posted on Jul 9, 2022
Was nice to stay there. Clean room and friendly stuff, good breakfast.
There is a coffee shop on the first floor.
Response from Property: Dear guest,Thanks for choosing to stay with us.Our restaurant cook does an amazing job, it sounds like you were able to enjoy a meal breakfast which is great to read. Please come back and see us again soon. Warm regards, IHG Social Listening Team
Liyi
Superior Queen Room
Stayed in Jun 2024
Solo travelers
2 review
Outstanding
Posted on Jun 9, 2024
great
SHARIF AHMAD
Superior Queen Room
Stayed in Aug 2022
Business travelers
11 review
Outstanding
Posted on Aug 7, 2022
Clean enough
Comfortable enough
Response from Property: Dear gueat,Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,IHG Social Listening Team
MikaKang
Executive Queen Room
Stayed in Apr 2023
Solo travelers
3 review
Outstanding
Posted on Apr 30, 2023
Good to stay