Radisson Blu Hangzhou Xintiandi Reviews
Radisson Blu Hangzhou Xintiandi
No.1018 Changbang Road, Gongshu District, Hangzhou, Zhejiang, ChinaView Hotel Details
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1 night
Radisson Blu Hangzhou Xintiandi Guest Reviews
4.7/5
Outstanding
5756 review
Verified reviewsLocation4.7
Amenities4.7
Service4.7
Cleanliness4.8
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All reviews(5756)
Positive reviews(5685)
Reviews with photos/video(1368)
Friendly front desk staff(493)
Classy environment(280)
Delicious breakfast(170)
Easy to get around(154)
Convenient for shopping(76)
Great swimming pool(31)
Close to metro(19)
Negative reviews(69)
Guest User
Superior King Room
Stayed in 2024년 10월
Solo travelers
5 review
Amazing
Posted on 2024년10월5일
Nice Hotel. Walking distance to a metro stop. Near two malls. Decent selection of restaurants nearby including western chains. Some stylish bars and clubs also nearby.
Stayed only one night, but it was a very good experience. Only thing, watch out for the hot water coming out of the shower 😂
Response from Property: Dear guests, Thank you very much for staying at radisson Blu Hangzhou Xintiandi and sharing your stay with us. I am very glad that you love the hotel. We will make every effort to ensure that the hotel's services and facilities are maintained at a high quality level, so that guests can enjoy the stay experience of "every moment is precious".Greeting from Radisson Blue Hangzhou Xintiandi.
Tarmin tan
Deluxe Double Room
Stayed in 2024년 11월
Business travelers
5 review
Posted on 2024년11월21일
The room is very hot with the air condition the lower set is 28 degree and outside temperature is 16 degree. We complain to reception and they just put a fan in our room. If need to using fan in room why we choose for 5 star hotel with expensive price, better stay at 3 star hotel.
Response from Property: Dear Guest, Thank you very much for taking the time to review our services. We are sorry to learn that the experience did not meet your expectations. We highly value your feedback, and we will reflect the relevant issues to the relevant departments of the hotel for further inspection and understanding. We apologize again for the inconvenience caused to you, and will follow up in time to make better improvements to avoid such situations from happening again. We hope you will see our changes in your next stay and we will bring you a better service experience. Greetings from Radisson Blu Xintiandi Hotel Xiao Xin!
Guest User
Superior King Room
Stayed in 2024년 9월
Business travelers
3 review
Posted on 2024년9월20일
I booked for the business trip to Hangzhou. Only stay one night. Not very good experience. After taking shower and changed to pajamas… found there was smudge on the bed….the staff asked me wait and want to find housekeeper to change the bed sheet at 1am?!? I turned down. And the staff asked me to change room. Packed again and moved to another room and settled down at 2am finally….
Response from Property: Dear Guest, Thank you very much for taking the time to review our services. We are sorry to learn that the experience did not meet your expectations. We highly value your feedback, and we will reflect the relevant issues to the relevant departments of the hotel for further inspection and understanding. We apologize again for the inconvenience caused to you, and will follow up in time to make better improvements to avoid such situations from happening again. We hope you will see our changes in your next stay and we will bring you a better service experience. Greetings from Radisson Blu Xintiandi Hotel Xiao Xin!
Johan
Superior King Room
Stayed in 2024년 11월
Couples
3 review
Outstanding
Posted on 2024년11월25일
Amazing hotel as always. Need to sort the deposit situation very confusing.
Response from Property: 尊敬的賓客, 感謝您選擇杭州新天地麗笙酒店並和我們分享您的入住體驗。 我們將會努力提高服務細節和品質，保證每一位客人舒適的入住，讓每位客人感受到麗笙酒店“每時每刻，彌足珍貴“的熱情服務。期待您的再次光臨！ 來自新天地麗笙酒店小新的問候
Muhammad Adeel
Superior Room (2 beds)
Stayed in 2024년 9월
Business travelers
2 review
Outstanding
Posted on 2024년9월25일
Amazing and beautiful.
Really well cleaned and specious room fit for all purpose.
Response from Property: Dear guests, thank you for choosing the Radisson Hotel Xintiandi Hangzhou and sharing your stay with us. We will try our best to improve the details and quality of our service, ensure that every guest stays comfortably, and let every guest feel the warm service of the Radisson Hotel "every moment is precious". We look forward to your coming again! Greetings from the small newcomers of the Xintiandi Hotel!
Giorgio Roberto
Superior Room (2 beds)
Stayed in 2024년 4월
Family
16 review
Very Good
Posted on 2024년4월13일
By far the best location if you are going to the Cirque du Soleil, just 5 minutes walking distance, super comfortable.
Rooms are good, breakfast decent.
I tried to have dinner in the supposed Japanese restaurant, but was a disaster. Food terrible, extremely limited menu, worst food experience ever in a hotel.
Eat somewhere else.
Response from Property: Dear Guest, Thank you very much for taking the time to review our services. We are sorry to learn that the experience did not meet your expectations. We highly value your feedback, and we will reflect the relevant issues to the relevant departments of the hotel for further inspection and understanding. We apologize again for the inconvenience caused to you, and will follow up in time to make better improvements to avoid such situations from happening again. We hope you will see our changes in your next stay and we will bring you a better service experience. Greetings from Radisson Blu Xintiandi Hotel Xiao Xin!
Ping&Che
Superior King Room
Stayed in 2023년 9월
Couples
11 review
Outstanding
Posted on 2023년9월17일
Nice place to stay, especially if you want to watch the famous “Cirque du Soleil X: The Land of Fantasy”
Response from Property: Dear guests, thank you for choosing Radisson Blu Hotel Hangzhou Xintiandi and sharing your stay with us. We will strive to improve the details and quality of our service to ensure every guest a comfortable stay, so that every guest can feel the warm service of Radisson Hotel - all the time. We look forward to seeing you again! Greetings from Radisson Blu Hotel Xintiandi!
Kripalani
Superior Room (2 beds)
Stayed in 2024년 2월
Family
4 review
Outstanding
Posted on 2024년2월8일
Friendly staff.
Great location for our needs.
Very clean and well maintained property.
Noy sure why they didn’t unlock my credit card deposit at checkout (I am still waiting at the time of writing this review).
Response from Property: Dear guests, Thank you very much for staying at radisson Blu Hangzhou Xintiandi and sharing your stay with us. I am very glad that you love the hotel. We will make every effort to ensure that the hotel's services and facilities are maintained at a high quality level, so that guests can enjoy the stay experience of "every moment is precious".Greeting from Radisson Blue Hangzhou Xintiandi.
VC-salt
Superior King Room
Stayed in 2024년 1월
Family
24 review
Amazing
Posted on 2024년1월29일
Nice hotel, very clean and nice rooms with modern furnitures.
It would be worth if the gym can be accessible 24/7 or at least from 6am instead of 8am as currently the case.
Response from Property: Dear guests, Thank you very much for staying at radisson Blu Hangzhou Xintiandi and sharing your stay with us. I am very glad that you love the hotel. We will make every effort to ensure that the hotel's services and facilities are maintained at a high quality level, so that guests can enjoy the stay experience of "every moment is precious".Greeting from Radisson Blue Hangzhou Xintiandi.
Nanjing WaiGuoRen
Superior King Room
Stayed in 2023년 12월
Couples
4 review
Outstanding
Posted on 2023년12월31일
Breakfast was superb. Our bed was big enough for 3 people, I guess. The temperature in the entire hotel was comfortable, we didn't even need to use our AC. I will come back here when I get the chance again.
Response from Property: Dear guests, Thank you very much for staying at radisson Blu Hangzhou Xintiandi and sharing your stay with us. I am very glad that you love the hotel. We will make every effort to ensure that the hotel's services and facilities are maintained at a high quality level, so that guests can enjoy the stay experience of "every moment is precious".Greeting from Radisson Blue Hangzhou Xintiandi.
Guest User
Superior Room (2 beds)
Stayed in 2024년 10월
Business travelers
2 review
Outstanding
Posted on 2024년12월4일
Nice Hotel. Highly recommended
Response from Property: 尊敬的賓客, 感謝您選擇杭州新天地麗笙酒店並和我們分享您的入住體驗。 我們將會努力提高服務細節和品質，保證每一位客人舒適的入住，讓每位客人感受到麗笙酒店“每時每刻，彌足珍貴“的熱情服務。期待您的再次光臨！ 來自新天地麗笙酒店小新的問候！
Guest User
Superior Room (2 beds)
Stayed in 2023년 11월
Family
2 review
Amazing
Posted on 2023년11월27일
The hotel is excellent, clean , service was good , but they just need more people who can speak better english to help foreign tourist .
Over all it was a great stay.
Response from Property: Dear guests, Thank you very much for staying at radisson Blu Hangzhou Xintiandi and sharing your stay with us. I am very glad that you love the hotel. We will make every effort to ensure that the hotel's services and facilities are maintained at a high quality level, so that guests can enjoy the stay experience of "every moment is precious".Greeting from Radisson Blue Hangzhou Xintiandi.
Jennifer
Superior King Room
Stayed in 2023년 11월
Travel with friends
1 review
Posted on 2023년11월5일
The air conditioner did not work, and we slept poorly because it was too warm in the room.
Would appreciate more towels in the bathroom.
Response from Property: Dear Guest, Thank you very much for taking the time to review our services. We are sorry to learn that the experience did not meet your expectations. We highly value your feedback, and we will reflect the relevant issues to the relevant departments of the hotel for further inspection and understanding. We apologize again for the inconvenience caused to you, and will follow up in time to make better improvements to avoid such situations from happening again. We hope you will see our changes in your next stay and we will bring you a better service experience. Greetings from Radisson Blu Xintiandi Hotel Xiao Xin!
Silvino
Superior King Room
Stayed in 2023년 4월
Couples
24 review
Outstanding
Posted on 2023년5월2일
If you’re in Hangzhou to watch the Cirque du Soleil show, you must choose Radisson. The location is perfect! What made it even noteworthy for us was the hospitality. We booked this trip around the Labour Day holiday; my train ticket reservation for a noon trip was canceled. As I ambled to get a ticket, the only trip available was the first trip at 6am. We got to Hangzhou from Shanghai really early, and we went to the hotel to see whether they could check us in early—and they did! The hotel was so considerate. Besides these, the hotel is very clean. The food in the restaurant were also great!
Response from Property: Dear guests, Thank you very much for staying at radisson Blu Hangzhou Xintiandi and sharing your stay with us. I am very glad that you love the hotel. We will make every effort to ensure that the hotel's services and facilities are maintained at a high quality level, so that guests can enjoy the stay experience of "every moment is precious".Greeting from Radisson Blue Hangzhou Xintiandi.
Guest User
Superior King Room
Stayed in 2023년 4월
Other
1 review
Outstanding
Posted on 2023년5월4일
That’s very good room and service but staff can not speak english, cleaning staff so nice. On 10 floor still hear a bit traffic noise.
Response from Property: Dear guests, Thank you very much for staying at radisson Blu Hangzhou Xintiandi and sharing your stay with us. I am very glad that you love the hotel. We will make every effort to ensure that the hotel's services and facilities are maintained at a high quality level, so that guests can enjoy the stay experience of "every moment is precious".Greeting from Radisson Blue Hangzhou Xintiandi.