Guest User
September 3, 2023
The experience of this stay was very unsatisfactory. I booked a family room for more than 1,000 yuan, but it did not meet the experience that I should have at this price.
1. There is a musty smell in the hallway leading to the elevator in the lobby. The walls in the room were cracked and there were yellow stains on the sofa.
2. After arriving in the room, it was quite hot and I washed my head first. I found that the water that came out was very dirty. I opened the bathtub faucet and took a closer look. Sure enough, the water that came out was yellow. The front desk replied that it was water from the reservoir on the mountain, and there was nothing else. The only way is to leave it alone for a while. But shouldn’t this issue be discussed with the customer in advance when checking in? ! !
3. The room facilities are relatively old, and the bunk beds will creak when children turn over.
4. The sign at the entrance of the hotel said that there was a paddling pool. My child was interested in it and asked the front desk where it was. The front desk was a little embarrassed and said that the water had not been changed for several days. When I heard that, I quickly persuaded the two children to leave.
5. The most unacceptable thing is that the air conditioner is not cooling, and it is too hot to sleep at 10 o'clock at night. I gave feedback to the front desk and the reply said that the air conditioner was broken and had not been repaired. We asked for a fan to be sent, but the fan we received was also broken. The parent-child room was a duplex attic, which was very stuffy. Without air conditioning, the two children could not fall asleep as they tossed and turned. Finally, I called Ctrip and asked to check out. I couldn't bear to stay anymore and went home. Within two minutes, the front desk said that the air conditioner had been repaired. Haha, we suspected that the air conditioner was not broken at all, but that the hotel had not turned on since September. It is understandable to increase revenue and reduce expenditure, but adjustments must also be made based on the temperature conditions of the day, focusing on customers.
5. Checking in on Saturday, the breakfast the next day may be because the occupancy rate is relatively low. There is no buffet breakfast. It is a set meal. It is okay to be full, but the taste is not good. The drinks are all prepared.
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