We checked in from 5/1 to 5/3. We found that there was no air conditioning when we checked in on the night of 5/1. We called the front desk to communicate and a fan was sent to the room. However, the child couldn't sleep because of the heat in the middle of the night and didn't sleep well all night. Around 18:00 the next night, my friend went to complain first. We went there together after dinner and asked if the air conditioning was working normally tonight? We also asked for compensation. The duty manager said to apply. We asked for a reply before 21:30. At 22:30, the four of us went to their teahouse to communicate. A duty manager was changed. We didn't tell her her name or position. After we couldn't communicate, she suddenly said to call the police and called 110. The first solution given by the duty manager: There must be no air conditioning tonight because the property turned off the air conditioning and they didn't have the key. They opened the all-season hotel next to us for one night for us to stay (she paid the room fee herself). The second solution: You can refund the room fee for one night, but we have to leave the hotel immediately. Is this a solution given by a hotel duty manager to guests? ? ? The third solution: We are traveling together, so the room fee is 30% off. I also called Ctrip to complain, but the police were there at the time, so we can only negotiate now. At 00:35 am on 5/3, there was still no result. The police left, and the manager on duty said that we could only get a 30% discount anyway, so we went back to the room. During this period, Ctrip customer service kept communicating with me by phone. On 5/3 and 5/4, Ctrip complained to customer service and they kept communicating with me. In the end, Ctrip paid for one night's room fee itself, and the hotel did not make any compensation, saying that our friends who were traveling together had already received compensation on behalf of our five families. I think this is funny. The hotel did not ask the parties involved, and just handled it like this. Moreover, I was also present when my friends checked out, and there was no decision made on behalf of everyone. The staff of this hotel does not meet the hotel's work requirements at all.
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