Liz Hotel (Hangzhou Xihu Wulin Plaza)

Everything about this hotel was great. Great location with a lot of shopping and restaurants nearby. The service staff was nice and friendly. The entrance is hidden inside the malls parking lot almost. You’ll understand when you get there. I included a photo of the view I had at the 25th floor. The only issue me and my wife had was that the walls are pretty thin in this hotel. You hear what your neighbors are arguing about. My wife had trouble falling asleep because the guy upstairs kept walking around 1 am. This was the only annoying thing. Everything was fine.

We stayed 6D5N for 2 adjoining rooms. 1. When checkin, they don’t accept Visa or Mastercard. They claimed they tried contacting me many times on trip.com platform. Due some platform “incompatibility”, the message didn’t get through. And they claimed they are in process of upgrading of accepting these cards “soon”. Miraculously, I received 1 msg from the on other matter 1 day later. 2. Cleanliness is a suspect. Used cups not washed, floor not vacuum(I can observed crumbs, hair & dirt), writing desk not cleaned, bedsheets & pillow cases not changed only upon requests. Housekeeping has lots of room for improvement. 3. The rooms had seen its glory days, wear and tear is apparent. Electronic curtain not working and they was a big hole in one of the day curtain. Ceiling has dirt marks near entrance. 4. Layout of the toilet & bathroom have see through glass although they have curtains provided. The main door is near the see through toilet & bathroom so privacy is intruded if say u have somebody at the door. Very weird design for a hotel that I’ve traveled & seen. 5. Gym is very limited with 1 thread mill, weight station and cycling mill next to an open space next to the see through glass of the restaurant. Not conducive at all. 6. Counter staff helpfulness is average, won’t go all out to help. I would deem this hotel 3* cater more for domestic consumers.

Lift - slow; may have to wait for 10 min during peak hours. Small lobby - for the size of hotel No shelter for dropping off No proper storage room for luggage Most international credits cards do not work here No safe ; no fridge Aircon take hours to cool the room

Hotel near to Wulin night market and metro stations. Shopping and food convenient nearby.

The housekeeping wake me up, 10 am in the morning, almost everyday, insist to clean up my room, even though I told them to be back at 11am after we’re heading out. They insist to clean up our room with us inside.

Highly recommend for short trip traveler to HangZhou. Convenient and nearby LRT Station and travel around.

Nice service staff, comfortable beds and a nice and pretty big room. Everything was clean, the food was delicious and for breakfast they have a pretty big variety of food.

Everything is good. Only problem is the bathroom is semi-transparent which i will feel uncomfortable.

Super good location with many food and shops nearby but got assigned a room with no window :(