I am very satisfied with my stay at the hotel. The environment is very good. As soon as I entered the lobby, someone came forward to greet me. They were warm and hospitable. This time I was greeted by the customer service butler Xinyi. There was tea and towel service because I was taking my family out to play this time. The customer service butler Xinyi took the initiative to provide toiletries. Each room is only equipped with two sets. The service is very considerate. She enthusiastically introduced the meal times and helped to upgrade the room. There is one-to-one butler service. The WeChat account of the customer service butler has been added. The room can overlook the distance. West Lake, the sofa in the room can be made into a bed, which is enough for sleeping. The room facilities are well-equipped, clean and tidy, and the environment is not bad. The most important thing is the service. The butler Xinyi left a deep impression on me, very good , the next day I asked if I needed a free late check-out, which was beyond my imagination. It was very considerate and I have to praise it. I will book this hotel again next time I come to Hangzhou. Overall, it is very good!
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