Holiday Inn Express Hangzhou West Lake East Guest Reviews
4.7/5
Outstanding
5074 review
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Verified reviews
Location4.7
Amenities4.7
Service4.7
Cleanliness4.7
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Would stay again(186)
Negative reviews(57)
FlyingNoodles
Superior Queen Room
Stayed in Sep 2024
Family
17 review
4.7/5
Amazing
Posted on Sep 4, 2024
I recently stayed at the Holiday Inn Express West Lake East Hangzhou and had a great experience. The hotel is in a perfect spot, right next to a metro station, making it super easy to get around. It's also close to beautiful spots like West Lake and Lingyin Temple, which are just a short trip away.
The rooms are really spacious, bed size are bigger than usual. Plus, they're super comfy, making it a great place to relax after a day of exploring. Overall, it's a fantastic place to stay if you're visiting Hangzhou.
Response from Property: Thank you for visiting Holiday Inn Express Hangzhou West Lake East. Adjacent to Hangzhou Railway Station, the Holiday Inn Express Hangzhou Westlake East is strategically located within walking distance of the West Lake Scenic Spot, Hefang Street, South Song Dynasty Street, Wushan Square and many other tourist attractions, and is conveniently located at the intersection of Metro Lines 1 and 5, as well as a wide range of transportation options. The hotel is well-equipped with both hard and soft facilities. The guest rooms are equipped with thoughtful beds, intelligently designed shower systems, smart electronic devices, and full-coverage high-speed Internet, which are just right to meet the needs of simple, efficient, comfortable and worry-free stay. We sincerely look forward to seeing you again and wish you a bright future!Sincerely,IHG Social Listening Team.
Anonymous User
Superior Queen Room
Stayed in Jul 2024
Family
5 review
4.7/5
Amazing
Posted on Jul 22, 2024
We had a good stay as a family. The location is very convenient next to the metro and walking distance from 五柳巷历史街区 and 紫阳山. The staff is very friendly and helpful and the room was big. We would stay again.
Response from Property: Dear guests, we are honored to be able to bring you a wonderful travel memories! We are located in the center of Shangcheng District, providing free parking, close to the railway station, bus station, subway line 1 and 5, Sijiqing. About 2 kilometers away from the West Lake Scenic Spot, adjacent to the Qinghe Square, Wushan Square or Hangzhou Clothing City, convenient travel conditions is the best accommodation for your trip to Hangzhou. When you are out of town, it is our duty to provide you with attentive service, we hope to let you experience the warmth of home, so that even if you are in a foreign land, you can feel the warmth of home. We look forward to the opportunity to serve you again, and wish you all the best!Sincerely,IHG Social Listening Team.
Kate08
Superior Queen Room
Stayed in Jul 2024
Travel with friends
6 review
4.5/5
Great
Posted on Jul 21, 2024
This is the second time I decided to stay at Holiday Inn Express Hangzhou Westlake. The location is amazing, and so is the tour. I decided to buy a half-day tour (4 hours). The price is reasonable, and the driver is amazing. He took us to visit the top tourist destinations and also took us to a good restaurant that was delicious and not expensive at all.
There was a staff member at the front desk named Sam. He is amazing. Throughout our 3 days and 2 nights stay, he helped us a lot and also guided us on our visits. While staying at the hotel, he was one of the staff members who could speak English. I would say that I received excellent service from him, and all of my friends loved him very much. You have such a great asset in him.
Response from Property: Dear guests, thank you for staying at Holiday Inn Express Hangzhou Westlake East, we are located in Westlake Avenue No. 2, close to Hangzhou Railway Station, Line 1 and Line 5 City Station Metro Exit A3, the airport bus stop, take the subway line 1 after two stops to reach the Yunxiang Bridge that is the edge of the Westlake, the surrounding commercial facilities sound, in77, Yintai Department Store, Xiebai New World Mansion, etc., the convenience of the location of the trip to Hangzhou to make it even more exciting! The convenient location makes the trip to Hangzhou more wonderful. Our partners service efficient and professional, work to maintain a high degree of sensitivity, always do to the needs of the guests as a service-oriented, think what you think, anxious you anxious, will not "let you waste your valuable time in endless waiting", with the most enthusiastic reception, the most efficient business capacity to help you quickly to the room to rest and recuperate. We sincerely look forward to your stay again, and wish you a happy life and happiness!Sincerely,IHG Social Listening Team.
tang my
Family Featured Room
Stayed in Apr 2024
Family
4 review
5.0/5
Outstanding
Posted on Apr 19, 2024
Room was very new and clean. Breakfast was a sumptuous spread. I highly recommend this hotel for its affordability and quality service.
Response from Property: Dear guests, thank you for visiting Holiday Inn Express Hangzhou Westlake East. In terms of hygiene, we take every cleaning seriously, daily small cleaning, from the lobby to every piece of fabric in the guest room; regular large cleaning is included in every corner of the hotel, bringing you a clean, comfortable and safe accommodation environment. There are also global standards, hundreds of tests, equipped with international access control system, efficient sterilization, bringing you 365 days of meticulous care. In terms of breakfast, we offer a healthy and nutritious delicious breakfast every morning, which is rich in all kinds of energy needed by the human body to energize you for a new day. Here, the same price, our quality is better; the same quality, our price is more affordable, is a cost-effective choice you do not want to miss. Thank you very much for your support and recommendation, warmly welcome you to visit us again, and wish you a happy life!Sincerely,IHG Social Listening Team.
Teeotee
Family Featured Room
Stayed in Apr 2024
Family
7 review
5.0/5
Outstanding
Posted on Jul 3, 2024
The location is superb. It is really closed to the mrt station in Huangzhou. This station is also a Inter-city station that allows you to travel directly to Shanghai. Although not a main station in Huangzhou, but a few trains a day to Shanghai is enough.
Response from Property: Dear guests, thank you very much for your stay and your kind comments. A comfortable stay is the expectation of every traveler, and it is our goal to pursue it. The hotel has a unique location, situated in the center of uptown, close to the railway station, bus station, subway line 1 and line 5, easy access to Xiaoshan Airport, West Lake Scenic Spot, Xixi Wetland, Lingyin Temple, etc., and free parking lot for guests to use, the traffic is very convenient. We will continue to work hard to improve the quality of our services to ensure that every guest can enjoy comfort and pleasure. We sincerely invite you to visit us again and wish you all the best.Sincerely,IHG Social Listening Team.
MG Lee
Superior 2-bed Room
Stayed in Apr 2024
Couples
5 review
5.0/5
Outstanding
Posted on Apr 19, 2024
This hotel won our hearts by its close proximity to the railway station/subway and the hotel good customer service. We are impressed by the level of responsiveness of the staff to our needs, and the hotel staff are very observant, giving us extra bottle of water in our stay, a gift of fruits on our last night (without us asking). Thanks to Sam and Alan at the reception who provide excellent customer service support and the housemaid who did a good job in maintaining the room's cleanliness. We feel very at home. The buffet style breakfast provide both local and western choices. Highly recommended.
这家酒店的优点在于它靠近火杭州火车站/地铁站。而且酒店服务很周到。员工对我们需求的响应程度给我们留下了深刻的印象,酒店员工非常细心,在我们入住期间给我们多瓶食水,最后一晚还送了水果(我们没有要求)。感谢接待处的 Sam 和 Alan 提供出色的客户服务支持,感谢女服务员在保持房间清洁方面做得很好。自助早餐提供中餐和西方食物的选择。强烈推荐。
Response from Property: Dear guests, we are honored that you have chosen Xiaozhi as your residence for your travel. For Xiaozhi, high-quality service is of vital importance, which can not only enhance the image of the hotel, but also make the guests feel cared for and considerate. Friendly greetings, patient inquiries, careful answers, and attentive service are all what we should do, so that the hard-working guests can feel the warmth of home even if they are thousands of miles away from home. Xiaozhi always adheres to the concept of "service first, guests feel at home" and incorporates this concept into every aspect of work. Cleanliness is one of the most basic elements of a hotel, and we will also check the details. The hotel is about 70 meters away from Metro Line 1 and about 2 kilometers away from West Lake. It is convenient for travel. We are committed to providing guests with an easy, simple, efficient and convenient service experience. The most honored and happy thing is that our efforts can be seen and recognized by guests. Thank you for your careful comments. Xiaozhi sincerely invites you to visit again and wish you a happy life! Holiday Inn Express Guest Care Team
Guest User
Superior Queen Room
Stayed in Apr 2024
Family
7 review
5.0/5
Outstanding
Posted on Apr 16, 2024
Location super b, right bisde hangzhou station n metro station, easy to access everywhere
Spacious room , great breakfast
Response from Property: Dear Guests, Thank you very much for visiting Holiday Inn Express Hangzhou West Lake East. We have a unique location, located in the center of the uptown area, close to the railway station, bus station, subway line 1 and 5, easy access to Xiaoshan Airport, West Lake Scenic Spot, Xixi Wetland, Lingyin Temple, etc., and a free parking lot for guests to use, the traffic is very convenient. Breakfast, we carefully selected ingredients, cooking with care, so that you in the hotel not only have to save the comfort of rest, but also full of energy to start, the hotel staff look forward to courtesy of your future, I wish your family happiness and prosperity. Sincerely,IHG Social Listening Team.
Wen
Superior 2-bed Room
Stayed in May 2024
Travel with friends
3 review
4.7/5
Amazing
Posted on May 23, 2024
room is clean and big, location very near meteo station
Response from Property: Dear guests, thank you for visiting Holiday Inn Express Hangzhou Westlake East. The hotel rooms are all over 28 square feet, with thoughtfully configured beds, intelligently designed shower systems, smart electronic devices, and full-coverage high-speed Internet, etc., which are just right to meet the needs of a simple, efficient, comfortable and worry-free stay. In terms of hygiene, we strictly follow high standards of cleaning and disinfection processes to ensure that every room is clean and tidy, creating a healthy and hygienic accommodation environment for you. The superior location also saves guests a lot of valuable time for traveling. We sincerely invite you to visit us again and wish you a happy life and a happy family!Sincerely,IHG Social Listening Team.
Anonymous User
Featured Room - Lake-View (2 Beds)
Stayed in Jan 2024
Family
4 review
5.0/5
Outstanding
Posted on Apr 11, 2024
Excellent location, just next to a metro station. Room was spacious. There’re washing machines and dryers in the lobby for hotel guests to use for free.
Response from Property: Dear guests, welcome to Zhuhai trip to stay at Holiday Inn Express Zhuhai Gongbei. The hotel is located in Gongbei Qiaoguang Road, No. 226, third floor, from Gongbei Port, Zhuhai light rail station about 3 minutes by car, Zhuhai Light Rail Station directly to Zhuhai Changlong City Railway, 20 minutes to Zhuhai Changlong, next to the Xiawan food street, eating, drinking and playing can be easily satisfied. The hotel has a total of 188 sets of high-rise style fashion, intelligent and exquisite different types of rooms, through the room panoramic floor-to-ceiling windows can overlook the Hong Kong-Zhuhai-Macao Bridge, the landscape of Macao is also fully displayed in front of your eyes, so you can feel the humanistic feelings of the romantic city - Zhuhai. The new generation bathroom with wet and dry separation, twin bed headboard design, provides more private space for double occupancy, 24-hour self-service laundry loft, high-speed Wi-Fi, flexible switching of intelligent space, reassuring and rich breakfast, high-quality and luxurious down bedding, and cozy bathing facilities to enhance your stay experience. We look forward to your next experience and wish you a successful work and happy life,Sincerely,IHG Social Listening Team.
Waiki Ali
Family Featured Room
Stayed in Jul 2024
Family
13 review
4.5/5
Great
Posted on Jul 12, 2024
Big rooms with comfy beds, the breakfast also has a variety of food! The place is very clean as well, will stay again for sure
Response from Property: Dear guests, hello, see you in the hotel satisfied with the stay experience, we feel particularly happy, hope to provide you with everything, you can feel our sincere heart. Here, the hotel to create warm rooms, enjoy a refreshing bath, quality sleep, high-speed Internet, free Chinese and Western breakfast, free parking and other services, to do a good job of your journey in the strong backing support. In the future, we will continue to work hard to improve to a higher standard, and look forward to continue to receive your support in the future. We wish you a pleasant journey!Sincerely,IHG Social Listening Team.
HITOFORD
Family Featured Room
Stayed in Jun 2024
Family
5 review
5.0/5
Outstanding
Posted on Jun 6, 2024
Very good
Response from Property: Dear Guests, Thank you for visiting Holiday Inn Express Hangzhou Westlake East with your family. Because guests like you are always concerned about us, we can serve you better. It is our duty as a service provider to provide a comfortable and superior environment and service to every guest staying at the hotel. Our partners will continue to be the most full of state, the most enthusiastic smile, the most sincere heart to meet every guest. We welcome you to visit us anytime and wish you all the best.Sincerely,IHG Social Listening Team.
Tan Kian Chong
Superior 2-bed Room
Stayed in Dec 2023
Family
8 review
4.2/5
Very Good
Posted on Dec 25, 2023
The hotel staff (Ms Lilia and a male service staff) were very helpful by helping us sending two courier packages.
The breakfast meals/food should make some changes after 1-2 days. We stayed for 3 days, having same foods everyday was not fun.
The location near to metro and very convenient.
Response from Property: Dear guests, thank you for staying at Holiday Inn Express Hangzhou Westlake East, see you can be satisfied and return, Xiaozhi think all the efforts are worthwhile. The hotel has a meticulous guest service system, high-end simple guest room decoration design, equipped with a comfortable bed, soft and hard double pillow, enjoy a good night's sleep; intelligent design of the shower system, comfortable sofa by the window, full WIFI, mellow coffee, so that you stay in every moment feel relaxed. Your appreciation is a great encouragement to the hotel, your suggestions are also the direction of our progress, we will continue to maintain enthusiasm, and strive to make every guest enjoy a home away from home feeling, looking forward to the next beautiful date. We look forward to the next beautiful date!Sincerely,IHG Social Listening Team.
Arthur
Guestroom - City-View (2 beds) (French window)
Stayed in Jun 2024
Family
20 review
4.0/5
Very Good
Posted on Jun 16, 2024
The front desk is friendly and very helpful for overall great location nearby metro and high speed train Hangzhou station, will stay this hotel again for our next visit.
Response from Property: Dear guest, welcome to our hotel and thank you for recognizing our service and location. The hotel is opposite the railway station, next to the subway line 1 and 5, there are many bus lines in front of the door, many famous attractions in the vicinity, where you can feel the prosperity of the city, but also experience the long-lost tranquility. We are adhering to the "as far as possible to meet the needs of the guests" service concept, with intimate, thoughtful, delicate service, so that you feel at home in the long journey cozy, comfortable, at ease. We look forward to your visit again and wish you all the best.Sincerely,IHG Social Listening Team.
Francis Yiik Weng Ung
Family Featured Room
Stayed in May 2024
Family
3 review
5.0/5
Outstanding
Posted on Jun 4, 2024
Great hotel , we booked the family room .. can easy fix 4pax . The lobby travel services super great . Fair price and good services
Response from Property: Hello dear guests, thank you for visiting Holiday Inn Express Hangzhou West Lake East. The hotel's family room has a king-size bed and a sofa bed inside, which is very suitable for family trips. In terms of service, we are always observing meticulously, keeping a keen sense of touch to respond to the needs of our guests, and creating a perfect cost-effective experience for you at the moment when you need it the most, which is beyond your expectation. We look forward to welcoming you again and wish you all the best!Sincerely,IHG Social Listening Team.
Guest User
Featured Room - Lake-View (Double Bed)
Stayed in May 2024
Solo travelers
1 review
5.0/5
Outstanding
Posted on May 26, 2024
- Excellent service and location near MTR (地点近地铁-城站)
- good breakfast spread and choice. 早餐好
- room clean and spacious. 房间清洁,舒适
- welcome drink and fruit.