Kempinski Hotel Hangzhou

The hotel has a great room, except for the floors where it was coming loose and that was in all the floors throughout the hotel. The first experience when checking in, was not 5 star worthy. It was very busy and that can happen, but the number of staff seemed to be not enough also no drinks or such things were offered to ease the waiting nor was it suggested to leave the luggage and check-in later. The hotel is next to a big mall and close 800 meters to a subway. The hotel offers a great swimming pool and sauna. Compliments. A point of concern is cleaning throughout the hotel. The rooms are cleaned good, but gym dressing room and lobby did have items not cleaned for multiple days. In the evening we wanted to go to the bar and have a drink on the top, 14th floor, finding out that the hotel does not have a bar, which is not 5 star worthy. Overall, I believe there are better hotels in the city.

I rarely write reviews but I need to do this hotel justice. Apart from the design and comfort of the room and amazing facilities (including pilates reformer in the gym) the helpfulness of the staff is unparalleled and whoever runs this hotel has done an impeccable job. This is true hospitality. Would argue it has surpassed Four Seasons standards. I arrived at the hotel feeling a little drowsy and the concierge instantly asked if he could get me a drink. Checkin and checkout process seamless. Would come back to Hangzhou just to be able to stay here again. Will be hard to find a hotel that beats this.

One of the best stay we had in Hangzhou Receptionist name Jaime are really helpful and knowledgeable about the city Room are perfect It was a birthday stay, small and creative decoration are provided with a fruit cheesecake. Breakfast was near to topnotch, serving chinese and western cuisine, do check out their wontan soup at the noodle station and their pastries are quite fluffy Overall location are somewhere away from Westlake but near to XiaoHe Street and a decent mall beside Lastly, we would like to said thank you again for all the preparation and help Thank you Jaime, we will definitely return!

I often come to Hangzhou for business for a night or two. Kempinski never fail to deliver great service with their excellently managed hotel. The breakfast alone is worth a visit.

Everything was superb. From the service level, the pool and gym facilities to the breakfast. Everyone was super friendly and I would go back anytime 😍. Really so far the best hotel on our trip to China this year

excellent service excellent location nice room and likely will stay again if come to hangzhou