Banyan Tree Hangzhou

The hotel was wonderful. No need to go out. Just stay at hotel and enjoy the amazing hotel facilities. The environment is just like off a picture. Will stay again no doubt.

A wonderful hotel in a great location. Very helpful front desk that made our stay really comfortable. A special thank you to Jennifer (杰妮芙) who went above and beyond to help our stay be more enjoyable, helping with everything round the clock and any time that we needed it.

The best traditional chinese theme I ever visited, nothing to complain. everything is perfect!

Wonderful location which is located inside of the one of top reserved natural beauty area - Xixi Wetland, can easy assess to wetland and visit the surrounding beautiful great natural landscape and wildlife. Moreover, the hotel built by Su style, one of most famous landscapes style in the ancient Chinese history. It’s also convenient to travel to another great place called Tian Mu Li where has lots of great foods and shoppings.

We received warm welcome. Overall excellent service from hotel staff to the restaurants. We had a happy and enjoyable stay at the Hang Zhou Banyan Tree. Highly recommend this place. After staying at the Hang Zhou Banyan Tree for 3 nights, we went on to stay at the Shanghai on the bund Bayan Tree. We experienced a stark contrast in service from the front desk staff from the bund Banyan Tree. We wondered why they kept stopping us from getting into the room that we have booked for. In the end, we went through changing 3 rooms before they finally gave us the correct facing room. So, beware of the Shanghai on the Bund Banyan Tree and do not believe in the free upgrade or upsize room. We rejected the first corner room only to be given another corner room at the other end that were both warm and uncomfortable. The staff kept assuring us that they were bigger rooms and better view than the Panorama Riverside Retreat-King room that we have booked for but we want the room that we have booked. Why can't they give us the right room in the first place and have to made us go through changing from one room to another. A clear dishonest play here. We missed the Hang Zhou Banyan Tree front desk staff.

Banyan Tree Hangzhou was my favourite hotel. It is located in the wetlands near Westlake. At night you sleep to the sound of the outside insects and creatures. The hotel is simply beautiful. Plenty of artwork. The food was excellent and the staff friendly and helpful. Highly recommend!