Hangzhou Shangri-La Hotel Reviews
Hangzhou Shangri-La Hotel
No. 78 Beishan Road, Hangzhou, ChinaView Hotel Details
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Hangzhou Shangri-La Hotel Guest Reviews
4.5/5
Great
3292 review
Verified reviewsLocation4.6
Amenities4.2
Service4.6
Cleanliness4.6
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All Reviews(3292)
Positive reviews(3106)
Reviews with photos/video(745)
Delicious breakfast(357)
Great location(177)
Average decor(94)
Perfect for kids(81)
Tasty restaurant(70)
Excellent afternoon tea(35)
Luxurious(34)
Secluded lake view(30)
Negative reviews(186)
Guest User
Deluxe Room
Stayed in May 2024
Family
21 review
Posted on May 6, 2024
Good place nearby west lake and performance place . However too old fashioned room and furniture .
YUK KING
Queen Room With Mountain View
Stayed in Mar 2024
Family
2 review
Great
Posted on Apr 1, 2024
Excellent concierge who directed us to dinner restaurants and purchase night performance tickets. Excellent breakfast. Nothing much else available which wasn’t what I anticipated from the website description.
Response from Property: Dear guest,thank you for your recent stay at Shangri-La Hangzhou. I hope that our inspirational environment and unparalleled serviced helped to create memories that will last long after your time with us concluded. Thank you for your business, and I hope to see you again soon.Yours sincerely,Karl KarlssonGeneral Manager
Guest User
2-bed Room With Mountain View
Stayed in Feb 2024
Solo travelers
16 review
Very Good
Posted on Mar 10, 2024
The hotel is located at the very beautiful part of the West Lake, making it easier to walk round the lake. However, the amenities are quite dated and the service is certainly far from the expected standard. The breakfast was pretty average. I certainly will opt for more modern hotel to stay in Hangzhou in the future.
Response from Property: Dear guest,Greetings from Shangri-La, Hangzhou! Thank you for staying with us and sharing your feedback. Please rest assure that we will take immediate actions to improve the service and facilities. We look forward to serving you again.
Anonymous User
Queen Room With Mountain View
Stayed in Jun 2023
Family
30 review
Outstanding
Posted on Jun 28, 2023
Fantastic service, very friendly staff. Rooms are well airconditioned and beds are very comfortable. good water pressure and heating. moreover hotel allowed us to check out a little later so that our 1 year old daughter could have a midday nap.
Response from Property: Dear Guest， Thank you for choosing Shangri-La, Hangzhou and for sharing your comments on your recent stay with us. We are delighted to know you had a pleasant stay with us. Your recognition is a great motivator for us to continue to provide our heart-felt hospitality, and it will be gladly shared with all our colleagues. We look forward to welcoming you back on your next visit here. Warm regards, Shangri-La Hotel Hangzhou at your service team!Yours sincerely
Wohenwochixin1
Garden-view Room-Two Beds
Stayed in Aug 2023
Business travelers
44 review
Outstanding
Posted on Aug 14, 2023
Very cool and super super nice and clean and good and cheap and fine
Response from Property: Dear Guest, Thank you for your time to share the gracious feedbacks on Shangri-La hotel Hangzhou, we truly appreciate your high esteem of our service. We look forward to welcoming you back soon. Yours sincerely,
Roman
Queen Room With Mountain View
Stayed in Mar 2024
Business travelers
1 review
Great
Posted on Mar 26, 2024
Great location. Nice hotel with character and vibe. Very friendly service.
Response from Property: Dear guest,thank you for your recent stay at Shangri-La Hangzhou. I hope that our inspirational environment and unparalleled serviced helped to create memories that will last long after your time with us concluded. Thank you for your business, and I hope to see you again soon.Yours sincerely,Karl KarlssonGeneral Manager
Guest User
Garden-view Room-King Bed
Stayed in Dec 2023
Couples
3 review
Very Good
Posted on Dec 10, 2023
Good location near major site of tourism like Su Di, Bai Di, Yufei Temple…. Convenient transport. Good view of West lake in my floor (6 floor) including Su Di, very warm in winter time. Good and warm service. Good breakfast.
Response from Property: Dear Guest, thank you for choosing Shangri-La, Hangzhou. We glad to hear you very enjoy your stay at the hotel. We will certainly share your kind words with the team. We very much look forward to the pleasure of welcoming you back in the near future!Yours sincerely, Karl Karlsson General Manager
Ayache
Queen Room With Mountain View
Stayed in Nov 2023
Business travelers
4 review
Posted on Dec 7, 2023
The hotel location is perfect But room facilities is poor as 5 start hotel
Breakfast is not deserve 5star
Response from Property: Dear Guest, Thank you very much for taking the time to share your comments and valuable feedback following your recent stay at The Shangri-La Hangzhou. I’m sorry to hear that your experience with our hotel did not meet your expectations. Please accept our sincere apologies for any inconvenience caused. We hope you will give us a second chance to deliver a flawless stay to you. We are looking forward to seeing you again. Yours sincerely,Karl Karlsson General Manager
Guest User
2-bed Room With Mountain View
Stayed in Sep 2023
Family
4 review
Outstanding
Posted on Sep 30, 2023
really nice experience
Guest User
2-bed Room With Mountain View
Stayed in Nov 2023
Friends
3 review
Great
Posted on Dec 2, 2023
Excellent location. A bit dated, but that’s expected . Walking distance to everything .
Response from Property: Dear guest,thank you for your recent stay at Shangri-La Hangzhou. I hope that our inspirational environment and unparalleled serviced helped to create memories that will last long after your time with us concluded. Thank you for your business, and I hope to see you again soon.Yours sincerely,Karl KarlssonGeneral Manager
Guest User
Queen Room With Mountain View
Stayed in Aug 2023
Couples
32 review
Very Good
Posted on Sep 10, 2023
Hotel is already little bit older but well maintained. Bathroom not state of art anymore. Furniture also not modern.
Staff friendly.
Super nice breakfast.
Response from Property: Dear guest, Greetings from Shangri-La Hangzhou! Thank you for staying with us and sharing your feedback. Please rest assure that we will take immediate actions to improve the service and facilities. We look forward to serving you again.Yours sincerelyKarl KarlssonGeneral Manager
Tripalot
Queen Room With Mountain View
Stayed in Jul 2023
Couples
28 review
Posted on Aug 12, 2023
Felt I could stay in a similar hotel to half the price anywhere else. Didn’t really feel the old rooms were what I paid for
Response from Property: Dear Guest, Thank you very much for taking the time to share your comments and valuable feedback following your recent stay at The Shangri-La Hangzhou. I’m sorry to hear that your experience with our hotel did not meet your expectations. Please accept our sincere apologies for any inconvenience caused. We hope you will give us a second chance to deliver a flawless stay to you. We are looking forward to seeing you again. Yours sincerely,Karl Karlsson General Manager
Guest User
Queen Room With Mountain View
Stayed in Jul 2022
Solo travelers
1 review
Great
Posted on Jul 21, 2022
Most things were very good. However, breakfast was cold every morning no matter what time I went (including as soon as they opened) room service had very little in terms of drinks
Response from Property: Dear Guest, I would like to thank you for choosing the Shangr i-La Hangzhou, and for sharing with us your experience. I am truly sorry that your stay did not meet our usual high standards. Your constructive comments have been discussed with the team and appropriate actions have been taken to remedy to this kind of situation in future. I do hope that we will have the opportunity to welcome you again should your travels bring you back to Hangzhou. Yours truly, Karl Karlsson General Manager
Guest User
Queen Room With Mountain View
Stayed in Mar 2023
Couples
128 review
Outstanding
Posted on Mar 24, 2023
Simply the best hotel in West Lake
Response from Property: Dear Guest, Thank you for choosing Shangri-La, Hangzhou. We glad to hear you very enjoy your stay at the hotel. We will certainly share your kind words with the team. We very much look forward to the pleasure of welcoming you back in the near future!Yours sincerely, Karl Karlsson General Manager
Guest User
Garden-view Room-King Bed
Stayed in Dec 2022
Solo travelers
8 review
Great
Posted on Mar 30, 2023
Very good hotel. BRILLIANT location
Response from Property: Dear Guest, Thank you for your time to share the gracious feedbacks on Shangri-La hotel Hangzhou, we truly appreciate your high esteem of our service. We look forward to welcoming you back soon. Yours sincerely,