Cloud Hotel

Cloud Hotel Reviews

Cloud Hotel

No.58 Qianlong Road, Xihu District, Hangzhou, Zhejiang, ChinaView Hotel Details
Cloud Hotel
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1 night

Cloud Hotel Guest Reviews

4.8/5
Excellent
336 review
Verified reviews
Location4.9
Amenities4.8
Service4.9
Cleanliness4.9
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All Reviews(336)
Positive reviews(333)
Reviews with photos/video(141)
Delicious breakfast(68)
Classy environment(65)
Loved the view(33)
Well designed(20)
Close to scenic area(16)
Easy to call taxis(10)
Great air circulation(10)
Excellent afternoon tea(8)
Negative reviews(3)
Amanda DeBoer
Sunshine Room - Street-View (Double bed)
Stayed in Apr 2024
Friends
3 review
4.5/5
Great
Posted on Apr 29, 2024
The location was beautiful - beautiful views and lots of tea around! Everyone was helpful and it was clean and comfortable. Breakfast was very traditional Chinese. The location was difficult to get or from via Didi during peak times. We were able to make it work though. The A/C wasn't turned on yet so it was warm in the room if windows were closed. If windows were open, it was very noisy starting at about 5:00 am. All-in-all, it was a nice trip in a beautiful location.
Response from Property: Thank yuo so much for your comments,we have received your feedback and actively rectifiled it. We are looking forward to meeting you again in tjis beautiful place.May a good life be with you every day.
Guest User
Guestroom (2 beds) (Terrace)
Stayed in Jan 2024
Family
1 review
5.0/5
Outstanding
Posted on Feb 1, 2024
It was really a pleasant stay! Room was clean and large. Desk service was outstanding!!
Response from Property: Thank you for your highly recongnition for our service!also we are honored and happy to serve you !Looking forward to seeing you again in this beautiful place,we sincerely wish you a happy life.
Lyssa
Duplex Family Room
Stayed in Nov 2023
Friends
1 review
5.0/5
Outstanding
Posted on Nov 15, 2023
We had a great time. The room was comfortable and clean. The hosts were helpful and the breakfast was good. Being up in the hills near the tea villages was amazing! There were some cute local restaurants nearby and getting to spots around west lake and the tea villages was easy (we mostly hiked and used DiDi).
Response from Property: Thank you for your five-star praise!Yunjian B&B is located near the smoke tree of Jiuxi, one of the ten scenic spots of West Lake, with a good location and good scenery, which is deeply loved by guests. We will continue to welcome every guest. At the same time, I wish you good health and all the best. May a better life accompany you every day!
Jennifer Leigh
Sunshine Room (Double bed)
Stayed in Apr 2024
Friends
8 review
4.5/5
Great
Posted on Apr 8, 2024
This hotel was perfectly fine and in a great location for visiting the tea terraces. I would NOT recommend staying here during a holiday, unless you are ONLY going to visit the tea areas. Transportation to and from the hotel into the city was a nightmare, with long waits on both ends for a car. So, non-holiday times, or visiting the tea locations, I would highly recommend this no-frills location. Breakfast was good; traditional Chinese. And there were other restaurants in the area. It's a cute place and I'm sure very peaceful most of the year. The staff does not speak much English but were very helpful to us foreigners.
Response from Property: Thank you so much for your choice and feeback,Hangzhou has always been a popular tourist city,in drder to the normal operation of the traffic in the West Lake Scenic Area,The governmnet have to implement a vehicle number restriction policy on weekens and holidays.We are sorry for the inconvenience,im looking forward to meeting you again in this beautiful place.
lisa_yuet
Guestroom - with View (Double bed) (Terrace)
Stayed in May 2024
Family
7 review
5.0/5
Outstanding
Posted on Jun 3, 2024
The owner of the hotel is very friendly. We found out that the hotel we originally booked could not accept passports when we arrived. We had to ask the hotel front desk to introduce the nearby hotels that could accept passports. The owner personally came to the original hotel to pick us up. After settling in, we were very satisfied with the three rooms we booked. The breakfast was also delicious. The room we booked came with afternoon tea, and the owner personally delivered it to the room after receiving the message. Unfortunately, the weather was not good and it rained non-stop, so we did not complete the hike to Jiuxi Yancun. It was a little regretful. I accepted the gift from the owner before leaving. Thank you, owner.
Original TextTranslated by Google
Response from Property: Thank you for your five-star praise! Yunjian B&B is located near Jiuxi Yanshu, one of the ten scenic spots of West Lake. It has a good location and beautiful scenery and is deeply loved by guests. We will continue to maintain and welcome every guest. At the same time, I also wish you good health and everything goes well. May a good life accompany you every day!
Guest User
Guestroom (2 beds) (Terrace)
Stayed in May 2024
Friends
5 review
5.0/5
Outstanding
Posted on May 26, 2024
I booked a homestay in a hurry before leaving. I had a small gathering with friends on the weekend and stayed in the mountains for one night. When I woke up in the morning, the mountain breeze was refreshing and the heat was gone. It was not a bad idea.
Original TextTranslated by Google
Response from Property: Thank you for your five-star praise! Yunjian B&B is located near Jiuxi Yanshu, one of the ten scenic spots of West Lake. It has a good location and beautiful scenery and is deeply loved by guests. We will continue to maintain and welcome every guest. At the same time, I also wish you good health and everything goes well. May a good life accompany you every day!
Amanfeifei
Sunshine Room (Double bed)
Stayed in May 2024
Family
2 review
4.7/5
Amazing
Posted on May 14, 2024
I want to live in the mountains. I just happened to take my kids to Jiuxi in Hangzhou. The B&B is very close to Jiuxi, but not as close as I imagined. Maybe it's because I don't exercise enough. It's a little far to walk to the nearby check-in attractions. It's still very convenient to take a taxi in the off-season. The ladies at the B&B are very considerate. The kids like it very much. They said they will come to play with the ladies next time^_^
Original TextTranslated by Google
6/9
Response from Property: Thank you for your five-star praise! Yunjian B&B is located near Jiuxi Yanshu, one of the ten scenic spots of West Lake. It has a good location and beautiful scenery and is deeply loved by guests. We will continue to maintain and welcome every guest. At the same time, I also wish you good health and everything goes well. May a good life accompany you every day!
Anonymous User
Sunshine Room - Street-View (Double bed)
Stayed in May 2024
Family
1 review
5.0/5
Outstanding
Posted on May 13, 2024
The B&B is located in the mountains, with a clean environment and complete facilities. The scenery is excellent and the air is fresh. You can watch the sunrise and sunset from the terrace. Friends who come to hike are recommended to stay here, it is very convenient. The transportation is also convenient, and you can get a taxi at any time. The housekeeper is also very considerate and thoughtful. Very satisfied, I will come again next time!
Original TextTranslated by Google
Response from Property: Thank you for your five-star praise! Yunjian B&B is located near Jiuxi Yanshu, one of the ten scenic spots of West Lake. It has a good location and beautiful scenery and is deeply loved by guests. We will continue to maintain and welcome every guest. At the same time, I also wish you good health and everything goes well. May a good life accompany you every day!
Guest User
Duplex Family Room
Stayed in Apr 2024
Family
1 review
5.0/5
Outstanding
Posted on Apr 27, 2024
The room was very spacious and close to the terrace. It was very pleasant to drink tea and look at the tea garden in the afternoon. The housekeeper asked about the arrival time in advance and prepared afternoon tea before arrival, which was very considerate. It is a homestay worth recommending
Original TextTranslated by Google
Response from Property: Thank you for your five-star praise! Yunjian B&B is located near Jiuxi Yanshu, one of the ten scenic spots of West Lake. It has a good location and beautiful scenery and is deeply loved by guests. We will continue to maintain and welcome every guest. At the same time, I also wish you good health and everything goes well. May a good life accompany you every day!
Guest User
Sunshine Room - Street-View (Double bed)
Stayed in Apr 2024
Family
3 review
5.0/5
Outstanding
Posted on Apr 20, 2024
The environment is very good, on the mountain, the scenery is beautiful, and the room is bright and spacious. The children especially like it. The breakfast is also very delicious and very comfortable to eat. The housekeeper was very nice and even gave the children a fruit plate. I will stay here again next time I come to Hangzhou. Oh, by the way, when I left, the housekeeper gave me a can of exquisite tea.
Original TextTranslated by Google
Response from Property: Thank you for your five-star praise! Yunjian B&B is located near Jiuxi Yanshu, one of the ten scenic spots of West Lake. It has a good location and beautiful scenery and is deeply loved by guests. We will continue to maintain and welcome every guest. At the same time, I also wish you good health and everything goes well. May a good life accompany you every day!
Guest User
Guestroom - with View (Double bed) (Terrace)
Stayed in Apr 2024
Friends
3 review
4.0/5
Very Good
Posted on Apr 17, 2024
The breakfast was light and delicious!! The bed was comfortable and clean. The front desk lady was responsible. The only drawback was the air conditioning. The cold air conditioning turned hot in the middle of the night, and I was woken up by the heat at six in the morning…
Original TextTranslated by Google
Response from Property: Thank you for your five-star praise! Yunjian B&B is located near Jiuxi Yanshu, one of the ten scenic spots of West Lake. It has a good location and beautiful scenery and is deeply loved by guests. We will continue to maintain and welcome every guest. At the same time, I also wish you good health and everything goes well. May a good life accompany you every day!
Guest User
Guestroom (2 beds) (Terrace)
Stayed in Mar 2024
Family
4 review
5.0/5
Outstanding
Posted on Mar 31, 2024
Staying in Yangmeiling Village in Shan'ao, the room design is relatively fashionable and simple, with prominent metal elements, comfortable mattresses and pillows, smart flush toilets, bathtubs and showers, and a clean and generous environment. I stayed in a family room with one large bed and one small bed. The room was relatively medium in size. Thank you to the housekeeper for the fruit and red wine that I gave you in the afternoon. Dinner was served at a nearby restaurant. The chicken soup was really delicious and the stir-fried vegetables were also good. Having breakfast the next day, the balcony on the second floor had a pleasant view despite the misty rain. The lady prepared a small can of 10G Longjing Mingqian tea for us. I also purchased some Shifeng Mingqian Longjing tea. We would also like to thank the housekeeper for her considerate service. After checking out, she prepared two disposable raincoats for us to keep in the rainy weather.
Original TextTranslated by Google
6/10
Response from Property: Thank you for your five-star review! Yunjian B&B is located near Jiuxi Yanshu, one of the ten scenic spots in West Lake. It has a good location and beautiful scenery, and is very popular among guests. We will continue to welcome every guest. At the same time, I also wish you good health and everything goes well. May a better life accompany you every day!
Guest User
Guestroom - with View (Double bed) (Terrace)
Stayed in Mar 2024
Family
22 review
5.0/5
Outstanding
Posted on Mar 30, 2024
Accommodation is really important when traveling for business. This time it was because we couldn't find a place to call the front desk and the store manager came to pick us up. Really touched. And the room is very clean, which makes it easy to take care of children. There is a large terrace in front of the room. Especially suitable for children to play. Breakfast was excellent. The porridge is cooked very glutinous. Clean and hygienic. Very exquisite B&B. Very recommended. This trip has limited time, you can stay a few more days next time
Original TextTranslated by Google
Response from Property: Thank you for your five-star review! Yunjian B&B is located near Jiuxi Yanshu, one of the ten scenic spots in West Lake. It has a good location and beautiful scenery, and is very popular among guests. We will continue to welcome every guest. At the same time, I also wish you good health and everything goes well. May a better life accompany you every day!
Guest User
Sunshine Room (Double bed)
Stayed in Apr 2024
Couples
1 review
5.0/5
Outstanding
Posted on Apr 14, 2024
Very good, the service environment is great. The hotel style is also very good
Original TextTranslated by Google
Response from Property: Thank you for your five-star review! Yunjian B&B is located near Jiuxi Yanshu, one of the ten scenic spots in West Lake. It has a good location and beautiful scenery, and is very popular among guests. We will continue to welcome every guest. I also wish you good health and everything goes well. May a better life accompany you every day!
Xiaoyexiansheng818
Sunshine Room (Double bed)
Stayed in Mar 2024
Friends
8 review
4.5/5
Great
Posted on Mar 14, 2024
This B&B is not far from the West Lake Scenic Area. It is easy to access. The room is clean and tidy. There is a lot of hot water for bathing. The girl at the front desk has a very good service attitude. The breakfast is excellent. The overall feeling is good. It is recommended to stay longer.
Original TextTranslated by Google
Response from Property: Thank you for your five-star review! Yunjian B&B is located near Jiuxi Yanshu, one of the ten scenic spots in West Lake. It has a good location and beautiful scenery, and is very popular among guests. We will continue to welcome every guest. At the same time, I also wish you good health and everything goes well. May a better life accompany you every day!