Goethe Hotel

Goethe Hotel Reviews

Goethe Hotel

No. 19 West Lake Avenue, Shangcheng District, Hangzhou, Zhejiang, 310009, ChinaView Hotel Details
Goethe Hotel
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Goethe Hotel Guest Reviews

4.8/5
Excellent
1343 review
Verified reviews
Location4.8
Amenities4.7
Service4.8
Cleanliness4.8
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All Reviews(1343)
Positive reviews(1324)
Reviews with photos/video(219)
Friendly front desk staff(163)
Easy to get around(143)
Delicious breakfast(82)
Close to metro(46)
Luxurious(21)
Nice bathtub(10)
Delicious buffet(7)
Secluded lake view(5)
Negative reviews(19)
Philippe
Superior Queen Room
Stayed in May 2024
Solo travelers
2 review
4.7/5
Amazing
Posted on May 9, 2024
Great room, wonderful panoramic restaurant with view on the West Lake and amazing breakfast buffet. Everything is nice and easy... except the access to the pool (a bit more complicated).
Response from Property: Dear guests, please accept greetings from the Goethe Hotel in Hangzhou! I am very honored that the hotel's geographical location, environmental facilities, etc. have been recognized by you.We sincerely look forward to your next visit. Wishing you all the best and a happy life!
Guest User
Superior Family Room
Stayed in May 2024
Solo travelers
1 review
5.0/5
Outstanding
Posted on May 19, 2024
I hope all the teams keep up the standard. Rarely do I say it feels so comfortable while in room & very entertaining & interesting when out exploring beautiful Hangzhou. Cannot wait to come back. Thank you Teams
Response from Property: Dear guest, thank you very much for choosing to stay at the Hangzhou Zhongwei Goethe Hotel. We are honored to receive your detailed review, and we are delighted to learn about your personal experience. We will continue to work hard, live up to expectations, and offer every guest a wonderful experience and memorable memories with high-quality service. We welcome you to visit again。
Guest User
Superior Queen Room
Stayed in Apr 2024
Solo travelers
1 review
4.2/5
Very Good
Posted on May 20, 2024
The staff members are perfect, and the public spaces (including the restaurants) are excellent, but the room was outdated and needs an update. Special thanks to restaurant staff Mr. 曹 for his friendly services.
Response from Property: Dear guest: Thank you for choosing Hangzhou Zhongwei Goethe Hotel! Thank you for your affirmation and suggestions. We will continue to provide guests with a comfortable experience of being at home. Sincerely looking forward to your next visit!
Lifeisbeautiful888
Superior Queen Room
Stayed in Oct 2023
Business travelers
21 review
4.7/5
Amazing
Posted on Oct 28, 2023
Very nice hotel nearby Hangzhou train station. Very clean and staff speaks English.
Response from Property: Dear guest, thank you for your stay and 5 points of positive feedback. Looking forward to your next visit!
Guest User
Superior Queen Room
Stayed in Jan 2024
Business travelers
56 review
3.2/5
Posted on Jan 13, 2024
It's near the main train station, and not far from the lake, but very disappointed, this is NOT a 5 star hotel. Room was ok but no soap or toothbrush, pillows too thin and soft, and the gym/pool was in a smelly basement. Staff was tedious and slow at check in. Also the top floor restaurant -- nice view -- but the food was bad and they didn't have half the things on menu.
Response from Property: Dear guests, we are very sorry to leave you such an impression, and we appreciate you for giving us the real feedback. In the future work, we will pay more attention to the customer's experience, and look forward to your next stay.
Bernard
Deluxe Queen Room
Stayed in Mar 2024
Solo travelers
8 review
5.0/5
Outstanding
Posted on Apr 5, 2024
A very enjoyable stay. Very nice hotel facilities with very nice staff.
Response from Property: Dear customer, thank you for choosing us, and we are glad that you did not disappoint yourexpectations. Meeting and getting to know each other is a kind of arrangement. All our efforts are aimed at expectingevery customer to be happy and satisfied, We will create surprises for you in more places,we hope see you soon!
J Kew
Deluxe 2-bed Room
Stayed in Apr 2024
Family
3 review
5.0/5
Outstanding
Posted on Apr 28, 2024
Friendly staff, clean room and easy access.
Response from Property: Hello!Thnak you very much for your feedback and support Our service and quality have been recognized by you, making us sincerely happy . We look forward to your visit again!
Rolandinho
Superior Queen Room
Stayed in Jan 2023
Couples
24 review
4.7/5
Amazing
Posted on Jan 28, 2023
Nice hotel, close to West lake. Good value for money. Good service.
Response from Property: Dear guests, thank you for your presence, thank you for your love and recognition of us. You remember the wonderful time here and we are very moved. We look forward to your presence!
Guest User
Superior Queen Room
Stayed in Mar 2023
Business travelers
20 review
4.2/5
Very Good
Posted on May 28, 2023
Very very nice. Very very nice. Very very nice. Very very nice.
N°23lifestyle
Business King Room
Stayed in Oct 2022
Solo travelers
12 review
5.0/5
Outstanding
Posted on Oct 5, 2022
Amazing room, amazing staff. Big shout out to Zhang on concierge. He helped me a lot. Thank you!
Response from Property: Dear guests! Thank you very much for your stay and appreciation! It's a pleasure to bring you a good time for your trip. Your appreciation is a great inspiration to the hotel and also a driving force for our progress. We will continue to maintain our enthusiasm and strive to make every guest feel at home. We are looking forward to your coming again!
Guest User
Business Lakeview Room
Stayed in Mar 2023
Business travelers
21 review
5.0/5
Outstanding
Posted on Mar 16, 2023
Great place to stay
Response from Property: Dear guests, thank you very much for your comments on our hotel. We will continue to live up to your comments. Thank you again for your affirmation of the hotel, look forward to coming again, and wish you a pleasant journey!
Guest User
Family Suite
Stayed in Jun 2024
Family
3 review
5.0/5
Outstanding
Posted on Jun 29, 2024
The family suite I booked has two separate bathrooms, which is very suitable for families with children. The hotel's large bathtub is very comfortable. After a day of sightseeing in the West Lake, it is very comfortable to soak in it. The hotel's hygiene and environment are very good. It is very convenient to take a taxi and it is not far from the subway station. The service is professional and meets the standards of a 5-star hotel. I am satisfied. The hotel's breakfast also has many choices, and you can see the beautiful scenery of the West Lake on a sunny day.
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Response from Property: Dear guests, thank you for your encouragement and affirmation! We serve every guest with our heart. We want to bring you the best experience, which is the care and concern from friends, so that you can find the feeling of home even in a strange city. You are not alone on the road of travel. We are glad to have you on the road of growth. We look forward to your next visit and wish you a happy life!
Guest User
Superior Queen Room
Stayed in Jun 2024
Couples
4 review
5.0/5
Outstanding
Posted on Jun 22, 2024
Came to Hangzhou to see Guangzhi. The location of this hotel is very convenient. The Red Star Theater is right outside. The subway station is a little way to the right. There are Fuyuanju and Baozhongbao nearby. It takes only ten minutes by subway to in77. You can also see the panoramic view of West Lake on the 33rd floor. The service of Xiao Xie at the front desk is very good and well-received. The buffet breakfast also has Hangzhou specialty cakes.
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Response from Property: Dear guests, thank you for your recognition of us. Every need of the guests is the direction we sincerely strive for. We will definitely work harder and look forward to the next trip, where we can create more perfect service for you.
Zhongheluxiaofudeyumi
Superior Queen Room
Stayed in May 2024
Business travelers
4 review
4.8/5
Amazing
Posted on May 24, 2024
I have stayed in many hotels with the prefix Zhongwei. I usually like to choose old brands when I stay in hotels. The quality is still very guaranteed. The upper floors of the hotel can see the West Lake or Qianjiang New Town. The service attitude is also very good. I rarely write reviews, and I will only write when I am relatively satisfied. The only flaw is the parking fee standard. I went to catch a flight at 6 o'clock this morning. The driver waited for me for 20 minutes (actually he was early). If it exceeded 15 minutes, he would charge me a parking fee of 10 yuan. In the end, the parking fee was unsurprisingly charged by the driver... The free time is indeed too short. I hope it can be improved.
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Guest User
Superior Family Room
Stayed in May 2024
Business travelers
51 review
4.0/5
Very Good
Posted on May 22, 2024
Convenient for travel, the subway downstairs can go anywhere. The service and hygiene are very good. I have stayed here many times and have never been disappointed.
Original TextTranslated by Google
Response from Property: Dear guest: Hello! Thank you very much for your stay and praise! I am glad to bring you a wonderful time. Your praise has given great encouragement to the hotel and is also the driving force for our progress. We will continue to maintain our enthusiasm and strive to make every guest feel at home. We look forward to your visit again!