Conrad Hangzhou Reviews

The hotel concierge was so helpful and checking was smooth and easy. I was easy upgraded to the River view which I wanted and I liked the view. What was not clear from the start was which dining room I was supposed to use for breakfast. On the most important note, I would like to Thank Chria who was working on the concierge on Saturday the 13th of April 2024. I needed help with getting a train ticket to Yiwu and he did everything for me from booking the car to Hangzhou East train station to Yiwu , got me the best available ticket to Yiwu. And when I was about to return, on short notice I contacted him to book a ticket for me, he did book for 18:06 but I was stuck in traffic in Yiwu , then asked him to cancel and purchase the 18:24 one..he did all these admin and even checked if I got to the hotel well. Until my departure, Chria was still checking if I needed any help, well done and thank you so much once again, Chria. Why I mentioned him specifically is on the day I was checking out, I asked another guy at the concierge to help me getting a train ticket to Shanghai, but he just told me to get a taxi to the train station and use my passport to purchase a ticket when I get there, that’s when I figured probably Chria was actually working beyond his job description and that was just excellent.

(XENOPHOBIC HOTEL, STAY AWAY IF YOU ARE NOT ASIAN) I stayed 2023 with my wife ( all amazing) then 2024 I take my mother and it was a nightmare. First day we check they asked for 4000 RMB for deposit, I give them my credit card and they charged me 3 times, 12,000 RMB, they said it was a mistake, no problem after that. The second night the manager came to my mother room at night telling her to change room 3 times, then my mother called me and told me that the hotel want her to take her out of the room, and I told her to close the door and don't pay attention. Then the next night we were at breakfast time and a guy came to our table talking loud and introduce him as Jone Xu, he asks us when we will be depart, we told him we will depart at 10 am, then he begins to ask the room numbers and we asked him why all this question at breakfast time, he said its normal, we were the only one in the breakfast room with that questions, Obviously is not normal, I have been in many countries and this is the first time I got assault at breakfast time. we were planning to stay 2 more days but the xenophobic attack make us leave the hotel immediately. I wrote an email to Jone Xu asking him for an explanation on why all the assault to us, he did not answer, then I email the reception asking for the money back from deposit and also ask them for xenophobic attack and Kevin Yang respond for the money issue but never respond for the xenophobic attack. I will recommend if you are not asian to not stay at this hotel.

Big room. Great location in the city area. Raffles City shopping centre is link with the hotel. Do take note some of the shops does not accept credit cards and Alipay. Spare some cash in hand.

Very clean and big hotel. Good location . I am sure will stay this hotel again when i came back hangzhou

Front desk called me at 2am on a working day asking if I had guest in the room? Woke me up then told me they called by mistake. Unacceptable

Room is big and nice design, breakfast not has many choices

The customer service department gave Xiaoxiong a gift and she really likes it. The bathroom looks great, remember to take a hot bath.

Hotel Convenient for shopping mall. Room very clean And all staff very nice. Specially Jane. We are happy stay at this hotel.

Best wishes , best hotel in hangzhou for real , lication is perfect and the mall is amazing

Excellent stay and never mind view!

Great view and just 2mins walk away from the mall...

Fantastic service with a brilliant view! The hotel staff are warm and friendly, and the dining and rooms are fantastic. Definitely one of the best hotels in Hangzhou! Thanks for making my stay a memorable one. I will be back.

The customer service was outstanding from the day we booked the trip. This hotel had great views of Hangzhou. The breakfast was delicious and the burgers were great! I used the pool everyday. The beds were very comfortable and I was able to get a good nights rest. They were very helpful in making suggestions of activities we should try in Hangzhou. I would return to this hotel any day.

I guess like all the Conrad hotels it feels a bit like a museum, beautiful but souless. All sharp edges and corporate, it feels like sleeping in an office. Service is what it is, ok but not what i would expect of a conrad. Very little ability to be warm human beings, except the chef, who was leaving for another hotel.