Orange Hotel Select (Hangzhou Jiangnan Avenue Longhu Paradise Walk) Reviews

Response from Property: Thank you so much for choosing our hotel and leaving a valuable review. We are glad to know that you like our hotel's fresh and clean environment, as well as the friendly and courteous service of the staff. We will continue to maintain these advantages to provide you with an even better stay experience. At the same time, we are deeply honored by your recognition, especially your evaluation of our price and quality. We will continue to work hard to ensure that we offer you value for money.

Response from Property: Dear, your comment is also beautiful in our hearts. You expressed your affirmation of Xiaoju and your recognition of Orange. Without further ado, Xiaoju will give you a big hug~

Response from Property: Thank you very much for your love of Orange Hotel. Look forward to our next meeting.

Response from Property: Thank you very much for your suggestions and comments. Looking forward to your next stay.(*^__^*)

Response from Property: First of all, on behalf of the entire hotel team, I would like to express my deepest apologies to you. We are very sorry to hear that you felt unwell after dining at the hotel. This is a serious mistake in our hotel service. We take the situation you described very seriously and have immediately launched an internal investigation to find out the root cause of the problem. We promise to deal with this matter seriously and take all necessary measures to ensure that similar incidents do not happen again. At the same time, we are also very willing to listen to your specific opinions and suggestions so that we can further improve our service.

Response from Property: Thank you very much for choosing our hotel and taking the time to provide us with feedback. We are very happy to receive your recognition and praise for the service of the front desk lady you mentioned. Her thoughtfulness and professionalism have always been our pride. We are deeply sorry for the noise in the room at 2:30 in the morning, which brought you an unpleasant accommodation experience. We are very sorry that you did not get a good rest. In response to this matter, we have conducted an internal investigation and preliminarily determined that there may be a battery failure on the door in the room. We have arranged professional maintenance personnel to conduct a comprehensive inspection of all relevant equipment and repaired the problems found. In order to avoid similar problems from happening again, we will further strengthen the daily inspection and maintenance of the equipment to ensure that every guest can enjoy a quiet and comfortable accommodation environment. At the same time, you are also very welcome to contact our front desk or room service department at any time during your stay. We will do our best to solve any problems for you. Once again, we apologize for the inconvenience caused to you and look forward to your visit next time, so that we have the opportunity to provide you with more perfect service.

Response from Property: Dear guest, Thank you very much for your praise! Our hotel has a superior geographical location, convenient transportation, and complete surrounding facilities. The front desk service is thoughtful and solves problems in a timely manner. Looking forward to your visit again!

Response from Property: Thank you for your review! We have noticed the convenience of travel, the characteristics of candy and the service details you mentioned. We will work hard to improve the design of tea cups, enhance the front desk service awareness, and provide you with a more comfortable experience. Thank you again for your valuable comments!

Response from Property: If we can make you satisfied, our efforts will not be in vain. Xiaoju will be very happy. You are welcome to visit Xiaoju often!

Response from Property: There are countless sceneries along the way, which make you stop for us and bring infinite joy to our hearts. The hotel becomes more beautiful because of your arrival. I hope we can spend the good times with you in the future!

Response from Property: Dear guest, we feel guilty when we see that you did not have a perfect accommodation environment. We cherish your valuable suggestions very much. We will learn from them with an open mind and hope to give you a better accommodation environment next time.

Response from Property: Every time you choose, Xiaoju will take good care of you and accompany you wholeheartedly.