Guest User
June 10, 2024
The parent-child room on the first floor was very small and had a strong musty smell. We checked in just after 5 pm. We entered the room and turned on the air conditioner. We wanted to lower the temperature of the room and dehumidify it before going out to eat. As a result, we were dumbfounded when we entered the room at night. The landlady took advantage of us and pulled out the door card after we went out. As a result, when we came back, the room was stuffy, damp, and almost suffocating. On Sunday, June 9, the day before the Dragon Boat Festival, it was very hot and humid in Hangzhou. It was impossible to sleep in this environment. I had no choice but to turn the air conditioner to the maximum, and the musty smell became even stronger. I feel that since we have checked in, the boss should not have entered our room casually while we were away, pulled out the room card and said it was the wrong one. He should at least insert another one instead of sending us away with just a word. Very poor check-in experience! ! ! The shower room strips in the bathroom were all covered with black spots of mold. I just went in to take a shower and turned it on for 10 seconds before it became clogged and the water filled up to the top of my feet. I called the boss and asked me to open the floor drain myself. I insisted on letting her do it. She came in and removed a device under the floor drain to solve the problem. The bath water is quite large, but the water temperature is unstable, hot and cold, and my baby screamed while washing. There was no breakfast and no parking space. Later, we were parked at a stadium one kilometer away, but we had to take a taxi to carry our luggage back and forth from the hotel. I accepted all of this. For more than 600 per night in a B&B, I got such a room and service, including There are many unsatisfactory details that I won’t go into details one by one. Finally, I would like to give a suggestion to the Ctrip platform. In the future, hotels should be distinguished from famous hotels by their names. When I booked this B&B, I didn’t even know it was a B&B just by looking at the name. It was because I was careless and didn’t confirm it again. . I have booked rooms in Guangzhou, Shenzhen, Hainan Island, Yunnan, and Jiaxing many times on the Ctrip platform. There are records in the backend. I have never given a negative review for a day. This time it is really too bad! ! !
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