Atour Hotel (Hangzhou West Lake)

Atour Hotel (Hangzhou West Lake) Reviews

Atour Hotel (Hangzhou West Lake)

No.503 Fengqi Road, Hangzhou, ChinaView Hotel Details
Atour Hotel (Hangzhou West Lake)
Atour Hotel (Hangzhou West Lake)Atour Hotel (Hangzhou West Lake)Atour Hotel (Hangzhou West Lake)
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Atour Hotel (Hangzhou West Lake) Guest Reviews

4.8/5
Excellent
1492 review
Verified reviews
Location4.7
Amenities4.7
Service4.8
Cleanliness4.8
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All Reviews(1492)
Positive reviews(1467)
Reviews with photos/video(131)
Friendly front desk staff(141)
Delicious breakfast(130)
Easy to get around(117)
Great location(91)
Convenient for shopping(81)
Average sound insulation(56)
Perfect for business trips(21)
Nice elevator(13)
Negative reviews(25)
Lim
Superior Family Room
Stayed in Apr 2024
Friends
1 review
5.0/5
Outstanding
Posted on Apr 16, 2024
flexible and helpful staff, the hotel has an unbeatable location near the metro and the west lake. Perfect base for travelling Hangzhou!
Response from Property: Just a few simple words, full of trust, steady happiness, a sense of accomplishment that others can't take away or erase. What Duoer likes is all the words of recognition you typed out when you tapped the keyboard. If you like us, remember to pay attention to us often~ I wish you a happy life! !
Guest User
Executive Room (2 beds)
Stayed in Oct 2023
Family
6 review
5.0/5
Outstanding
Posted on Nov 1, 2023
Really great location. Just a short walk from Fengqi metro station, wu ling night market and west lake. I changed my hotel on my last day in hangzhou to Atour as the hotel is good and I can leave my luggage here while I go to Wuzhen for 1 night. I booked executive 2 beds room, same size as standard 2 beds but with a small mini bar (drinks inside are free) + a weighing scale. I love the shampoo n conditioner prepared. There are free porridge as supper for hotel guest after 9.30pm. Majority of the staff are friendly, they u give u extra bottled water every morning when we were going out.
Response from Property: Hello distinguished guests, I am very happy to see your praise to me, your praise for us is like a refreshing breeze after autumn, let us feel so happy and beautiful, your satisfaction is the driving force for us to move forward, Duoer has been committed to creating an elegant and comfortable environment, intimate and thoughtful service, culture, connotation, warmth of the hotel, so that every person to the hotel can feel the value-added experience, I hope that the short encounter can leave a good memory in your heart, we are waiting for you here, Looking forward to meeting you next time~
Joelle Foo
Jimu Twin Room
Stayed in Apr 2024
Friends
5 review
3.5/5
Posted on Apr 25, 2024
Strategic location, nearby to the few walking streets. Few of the front desk staffs are friendly and helpful.
Response from Property: A good reputation is always recommended based on the satisfaction of many customers. Hangzhou is so big and there are so many hotels. Thank you for choosing us and giving Duo'er the opportunity to prove herself. If it weren't for chance encounters, you would definitely look back; Drizzling rain, your friendship with the flowers continues... Jun'an, my wish.
Tony C 1988
Elegant Double Room
Stayed in Jan 2024
Couples
25 review
5.0/5
Outstanding
Posted on Jan 14, 2024
This hotel was nice and clean. The gym and all the other amenities were in good condition. The best is the location, though. It's right next to the night market street and only a 5 minute walk from West Lake. The staff was very nice and helpful.
Response from Property: Dear guest: Hello! Thank you for checking in and giving us feedback amidst your busy schedule. Serving every guest well is our consistent pursuit. All hotel staff look forward to your next stay and wish you good health and a happy life. Thank you!
Traveller23
Jimu Twin Room
Stayed in Jan 2024
Friends
4 review
5.0/5
Outstanding
Posted on Jan 17, 2024
Very good. The room is clean and spacious and the staff are all very friendly. The location is very convenient, close to the metro station. We really enjoyed our stay there. We will stay here again in the future.
Response from Property: Thank you for checking in and giving us feedback amidst your busy schedule. Serving every guest well is our consistent pursuit. All hotel staff look forward to your next stay and wish you good health and a happy life. Thank you!
chuajacqueline
Superior Family Room
Stayed in Dec 2023
Family
1 review
5.0/5
Outstanding
Posted on Dec 6, 2023
Customer services are excellent. Great locations & no problem for food hunting. Walking distance fr hotel to west lake is just 10mims away
Response from Property: A few simple words are full of trust, steady happiness, and a sense of achievement that others cannot take away or erase. Dora likes all the words you say about recognition when you lightly tap the keyboard. If you like us, remember to follow us often~Wishing you a happy life!!
Guest User
Executive Double Room
Stayed in Oct 2023
Solo travelers
22 review
5.0/5
Outstanding
Posted on Oct 15, 2023
The location is very good and the breakfast as well....western and Chinese options. The staff is very friendly
Response from Property: Hello! Thank you very much for your patient and serious feedback amidst your busy schedule. It is our honor to provide you with warm, thoughtful, and high-quality service. Being recognized by you makes us feel even sweeter than tasting honey in our hearts! Every bit of customer demand is the direction we sincerely strive for, and we will definitely double our efforts to serve every customer well!
Guest User
Superior Family Room
Stayed in Dec 2023
Friends
1 review
5.0/5
Outstanding
Posted on Dec 18, 2023
It’s really convenient. Easy access to train stations. Available for foreigners
Response from Property: A few simple words are full of trust, steady happiness, and a sense of achievement that others cannot take away or erase. Dora likes all the words you say about recognition when you lightly tap the keyboard. If you like us, remember to follow us often~Wishing you a happy life!!
黛西 Daisy
Twin Room
Stayed in May 2023
Solo travelers
4 review
5.0/5
Outstanding
Posted on Jun 24, 2023
Great location, clean and helpful staff
Thomas Berlin
Elegant Double Room
Stayed in Oct 2023
Solo travelers
20 review
5.0/5
Outstanding
Posted on Oct 25, 2023
Wonderful hotel. Very comfortable. Friendly and helpful staff. Great breakfast.
Response from Property: Dear guests, thank you very much for your comments about the hotel is really attentive and warm, Duoer really wants to give you a big hug, the best trip in life is a strange place, find a long-lost touch, Duoer is very lucky to meet you, lucky to be able to serve relatives, very looking forward to meeting you again, I wish you all the best
Guest User
Elegant Double Room
Stayed in Mar 2022
Friends
7 review
4.7/5
Amazing
Posted on Mar 22, 2022
This is a great little hotel in an amazing location, just right to explore the famous West Lake or enjoy the local bars and restaurants. It is only a stones throw from Wades and Night Bird, so if you enjoy stopping out until the early hours it’s a a short walk before you can ‘crash out “. The rooms are clean and warm and the reception staff friendly and efficient. This is always my first stop for either a weekend in the center of Hangzhou or an extended break.
Response from Property: Thank you very much for your detailed evaluation, we will work harder to provide quality service, and look forward to your next stay.
Alex_Feal
Superior Double Room
Stayed in Dec 2022
Solo travelers
34 review
3.7/5
Posted on Dec 18, 2022
Good location, close to most of the spots you’d want to visit in town.
Response from Property: Dear Daduofan, I am really very sorry! I failed to bring you a pleasant stay experience! For the questions you raised, Duoer will definitely introspect and improve! Please believe Duoer, it will definitely get better and better!
Busyinasia
Elegant Double Room
Stayed in Jul 2022
Business travelers
42 review
4.5/5
Great
Posted on Jul 12, 2022
Quite nice optioned in the middle of the city where most if the interesting places are around. Great pace with fair price for business and leisure travellers. Breakfast is quite basic and mostly Chinese style, however not as extreme as many ityer options can be. The hotel has everything what may be needed for a long stay like laundry and gym.
Response from Property: Thank you for your recognition of the hotel, if you are satisfied, also hope to give us a five-star review next time oh ~ this will be very helpful to our assessment. Thank you. Looking forward to your next check-in.
AJ2020
Jimu Double Bed Room
Stayed in Jul 2022
Couples
16 review
4.2/5
Very Good
Posted on Jul 5, 2022
Hotel building is a bit old but well-kept. Our room was nice and staff were friendly and helpful. Breakfast was so-so. Location of the hotel is the best it can be.
Response from Property: Thank you very much sir and Madam for the affirmation of our hotel, for breakfast, we will work harder to improve the quality and variety, hope the next check-in, will not let you down.
Guest User
Elegant Double Room
Stayed in Jul 2022
Solo travelers
42 review
4.0/5
Very Good
Posted on Oct 17, 2022
The hotel is in a central location but the walls are quiet thin. Heard a lot of noise