HomeinnPlus Reviews
HomeinnPlus
Zhongxing Building, No.1757 Jianghui Road, Hangzhou, ChinaView Hotel Details
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HomeinnPlus Guest Reviews
4.6/5
Very Good
642 review
Verified reviewsLocation4.5
Amenities4.5
Service4.6
Cleanliness4.6
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All Reviews(642)
Positive reviews(608)
Reviews with photos/video(83)
Easy to get around(32)
Friendly front desk staff(29)
Quiet & comfortable(21)
Perfect for business trips(15)
Strange smell in room(11)
Close to metro(10)
Delicious breakfast(8)
Convenient parking(8)
Negative reviews(34)
Gavin Travis
Double Room A
Stayed in Oct 2023
Solo travelers
43 review
Outstanding
Posted on Dec 29, 2023
The hotel location is convenient, the room is nice and clean with comfy bed. The front desk attendants were corteous and friendly. Definitely a good value for money!
Response from Property: Hello dear guests! "The weather forecast says that I will miss you a little from tonight to tomorrow. It is expected that I will continue to miss you in the afternoon. Affected by the low mood, I will turn to violent thoughts at night. My mood will drop by five degrees. It is expected that this kind of weather will continue until I see you!" Xiao Ru I hope this encounter can last for a long time. I wish you a bright future that will be filled with flowers. Looking forward to your visit! Hotel General Manager:sky
Sandy
Single Room
Stayed in Sep 2023
Business travelers
1 review
Great
Posted on Oct 26, 2023
Location a bit weird cause the front of the hotel is not very bright and luckily I met a nice taxi uncle that brought me there safely during midnight. It's small but good enough for 1 night stopover rest.
Response from Property: Dear guest, hello! Thank you very much for your recognition of Home Inn Avenue of Stars. We will continue to maintain high quality customer service standards and strive to create a comfortable and warm stay experience for every guest. Please allow us to express our sincerest apologies to you and welcome you to visit again!
Guest User
Double Room A
Stayed in Apr 2024
Business travelers
8 review
Great
Posted on Apr 17, 2024
I booked it last minute in the middle of the night. Overall it was OK. The front desk service was friendly and they sent me water before I left. I booked a big bed with only a small window. The room was OK in size and I slept very comfortably.
Original TextTranslated by Google
Response from Property: Dear guest, hello! Thank you for your good comments on the hotel in your busy schedule. On behalf of Home Inn, I want to win the trust and favor of the guests, which has always been our principle of hospitality. Your favor is the greatest encouragement and help to us. We have been together for a long time and met briefly. We hope that you will be happy every day in the hotel. We sincerely invite you to come again and wish you a happy life and smooth work! Hotel General Manager: Sky
Guest User
Superior 2-bed Room
Stayed in Apr 2024
Family
2 review
Posted on Apr 7, 2024
To be honest, I have stayed in so many chain hotels, including Home Inns in other cities.
This one is the worst!
There is a strange smell in the corridor and the room (maybe it's damp?)
It was raining and it was so cold that when I turned on the heater in the room, it was blowing cold air. When I called to ask, I found out that "it was neither cold nor hot outside, so it turned off automatically." So it turned out that the cold I felt was not cold 🙂 ? Do you want the hotel to think of it yourself?
There was no water to flush when I went to the toilet, so I called to see if the water pipe was being repaired. I forgot about it because it would be fixed right away, but! The toilet is extremely dirty! Everything is yellow! Even if you flush it and overflow it, the new water will still be yellow.
The towels are also torn, and the shower gel and shampoo also feel like they have been left out for a long time.
I didn’t take any photos above, but the last straw was when I went to wash my hair before I left, and the shower head was broken 🙂 There was water leaking all around, I was really going crazy
Why does this hotel have so many problems? It makes me feel that everything about Hangzhou has a very bad impression!
Originally, the house price was not expensive for us, but after our experience, it was completely overpriced! And it’s not worth it at all!
Original TextTranslated by Google
Response from Property: Dear guest, hello! First of all, thank you for choosing to stay at Home Inn Select Star Avenue! Unfortunately, from your description, we did not bring you a perfect experience this time. We sincerely apologize to you! Seeing your comments on the hotel, we immediately criticized and rectified the relevant departments, and organized employees to conduct key summaries and training to improve service quality and avoid such problems from happening again. We sincerely thank you for your feedback, which helped us to improve and improve. We apologize to you again and hope that you can come again to feel our changes and improvements. It is also an opportunity for us to apologize to you in person. We look forward to your visit again. Hotel General Manager: sky
Guest User
Superior 2-bed Room
Stayed in Feb 2024
Solo travelers
2 review
Outstanding
Posted on Feb 18, 2024
The service is very good, especially - the guy from Freedom is very enthusiastic and has a good environment. It is worth recommending
Original TextTranslated by Google
Response from Property: Dear guests, hello! Thank you for your praise. Your like is the greatest encouragement to us. For this trust, we will continue to work hard to do better. We will treat all guests as family members and express our care and greetings through every step. I'll pass on the little things to you. Thank you for your recognition and praise of the hotel. We are grateful. We are willing to go with you all the way and look forward to your visit again! Hotel General Manager:sky
Lucky88o
Business Queen Room
Stayed in Nov 2023
Solo travelers
7 review
Outstanding
Posted on Dec 10, 2023
It’s okay, the sound insulation is not very good, but everything else is good……………………………………………………………………………………
Original TextTranslated by Google
Response from Property: Dear guests, hello! Thank you very much for your support and recognition of Home Inn Select Avenue of Stars. We are very happy to give you a pleasant stay experience! I am delighted by your acquaintance and touched by your love. At this moment, we do not look forward to the mountains and rivers of Yu Boya and Zhong Ziqi, but we hope that you and I will have a happy meeting. We sincerely hope that you can always be a witness to our growth so that we can have more opportunities to serve you. I wish you a happy life! Hotel General Manager:sky
Guest User
Double Room A
Stayed in May 2024
Family
2 review
Posted on May 5, 2024
We booked three rooms, one of which had a toilet without a door or a ceiling. Although we booked a double room without a window, the toilet in any hotel room has no door, but a curtain that can't cover anything. The hot air from the shower is all in the room.
Original TextTranslated by Google
Response from Property: Dear guest, hello! First of all, thank you for choosing to stay at Home Inn Select Star Avenue! We are sorry that we did not bring you a perfect experience this time. We sincerely apologize to you! After seeing your comments on the hotel, we immediately criticized and rectified the relevant departments, and organized employees to conduct key summaries and training to improve service quality and avoid such problems from happening again. We sincerely thank you for your feedback, which helped us to improve and enhance. We apologize to you again and hope that you can come again to feel our changes and improvements. It is also an opportunity for us to apologize to you in person. We look forward to your visit again. Hotel General Manager: Judy
Guest User
Single Room
Stayed in Dec 2023
Solo travelers
2 review
Outstanding
Posted on Dec 26, 2023
Facilities: Complete
Sanitation: Very clean
Service: Very friendly
Original TextTranslated by Google
Response from Property: Dear guests, hello! Thank you for choosing Home Inn Select Xingguang Avenue among many hotels. As a mid-to-high-end brand under BTG, Home Inn Select has been committed to providing guests with satisfactory and thoughtful service experience. Every employee also adheres to the service concept of "treating guests like relatives and friends". The hotel is located on the first floor of Zhongxing Building, a few steps away from Xingguang Avenue Pedestrian Street. The surrounding areas of the lake, subways, and Longtian Street are all equipped with supporting facilities to meet your various travel needs. Thank you again for your affirmation of the hotel and look forward to your stay again! Hotel General Manager: Sky
Anonymous User
Superior Double Room
Stayed in Oct 2023
Business travelers
11 review
Outstanding
Posted on Oct 24, 2023
Facilities: Complete facilities, very comfortable to live in
Hygiene: Clean and tidy
Environment: The environment is very good, the room has a wide view
Service: The service is very warm and I will choose to stay here next time
Original TextTranslated by Google
Response from Property: Dear guests, hello! Thank you very much for your support and recognition of Home Inn Select Avenue of Stars. We are very happy to give you a pleasant stay experience! I am delighted by your acquaintance and touched by your love. At this moment, we do not look forward to the mountains and rivers of Yu Boya and Zhong Ziqi, but we hope that you and I will have a happy meeting. We sincerely hope that you can always be a witness to our growth so that we can have more opportunities to serve you. I wish you a happy life! Hotel General Manager:sky
Nicholas Z
Single Room
Stayed in Oct 2023
Friends
37 review
Outstanding
Posted on Oct 12, 2023
The room is very quiet and the price/performance ratio is quite high. The hotel is clean and hygienic, the bed is very comfortable, the service is good, parking is convenient, and there are restaurants and shopping nearby; the ICBC nearby can pick up tickets for the Asian Games, it's great! ! !
Original TextTranslated by Google
Response from Property: Dear guests, hello! Thank you very much for your support and recognition of Home Inn Select Avenue of Stars. We are very happy to give you a pleasant stay experience! I am delighted by your acquaintance and touched by your love. At this moment, we do not look forward to the mountains and rivers of Yu Boya and Zhong Ziqi, but we hope that you and I will have a happy meeting. We sincerely hope that you can always be a witness to our growth so that we can have more opportunities to serve you. I wish you a happy life! Hotel General Manager:sky
Guest User
Guestroom (2 beds)
Stayed in Apr 2024
Business travelers
2 review
Outstanding
Posted on Apr 11, 2024
The room was OK. The service attitude of the front desk was very good. Every time I came, they were smiling and poured me water. There was free parking space and they said goodbye to me when I left. It was very comfortable.
Original TextTranslated by Google
Response from Property: Dear guests, hello! Thank you for your support and recognition. The hotel and all the staff are always operating with a grateful heart, and have created a delicate and comfortable environment with heart, so we have welcomed most of the repeat customers. We hope to provide every guest who comes to stay with a relaxed and comfortable living environment. From the selection of materials, we insist on using high-quality and quality guest supplies, and do not ignore every bit of detail service. We sincerely look forward to your visit again and wish you a happy life! Hotel General Manager: sky
Guest User
Double Room A
Stayed in Apr 2024
Couples
2 review
Posted on Apr 10, 2024
The first room I went to had a strong stench from the sewer in the bathroom, so I was moved to another room. The second room had black stains on the quilt, and the shower was clogged. I reported the problem to the front desk and it was solved in a timely manner, but this problem should not have existed in the first place...
Original TextTranslated by Google
Response from Property: Dear guests, thank you for staying at the Avenue of Stars Hotel and pointing out the problems. Regarding the points you mentioned, the hotel is also deeply aware of its shortcomings. The lack of staff in the early stage of the hotel led to defects in hygiene, which brought you a bad experience. We apologize for this. We also swear here that we must do a good job in hygiene issues and make you satisfied! Hotel General Manager: sky
shenqingg
Guestroom (2 beds)
Stayed in Oct 2023
Family
6 review
Posted on Oct 6, 2023
Compared with other budget hotels during the National Day, the price/performance ratio is pretty good. During the National Day, the price is 275, which is about the same as usual. It may be due to traffic restrictions at the summit. Cars from other places are not allowed to enter Hangzhou from 7 am to 8 pm, so the hotel instead The business is not good, but it is better than the 300-plus people staying in Lishui. It is in a business building, with Home Inn on the 3rd floor, and other unknown hotels. The rooms are bigger than Lishui, the bathroom is bigger, and the breakfast is better than Lishui. Poor, there is nothing to eat. If it is not a gift, it is not recommended to buy it. The noodles are also bland and tasteless. But the good parking downstairs is also a highlight. There are shopping malls and many places to eat opposite, but if you want to stay authentic, I recommend Xin Dafang, which has duck and wonton stew, and fragrant taro stew. The rice is delicious. I also tried the bubble wonton shop I found on Dianping.com and it was really terrible.
Original TextTranslated by Google
Response from Property: Dear guests, hello! First of all, thank you for choosing to stay at Home Inn Select Star Avenue! Unfortunately, from your description, we did not give you a perfect experience during your stay. We sincerely apologize to you! After seeing your comments on the hotel, we immediately criticized and rectified the relevant departments, and organized key summary and training for employees to improve service quality and avoid such problems from happening again. We also sincerely thank you for your feedback and help us improve. We would like to apologize to you again and hope that you can come again to experience our changes and improvements. This also gives us an opportunity to apologize to you in person. We look forward to your visit again. Hotel General Manager:sky
Guest User
Double Room A
Stayed in Oct 2023
Solo travelers
6 review
Outstanding
Posted on Oct 4, 2023
The location of the hotel is very good. It is near the shopping mall and subway entrance. The surrounding area is clean and not crowded.
The room is clean and tidy, with complete facilities and a very comfortable stay.
The service attitude of the lady at the hotel front desk is very good.
A very good experience. I will choose this hotel again next time I come to Hangzhou! 🎉
Original TextTranslated by Google
Response from Property: Dear guest, thank you for visiting our store. The hotel is located in the core area of Binjiang District, Hangzhou, on the south bank of the Wangjiang Road Tunnel. It only takes 5 minutes to cross the river; it is a 3-minute walk from Exit B of Jianghan Road Station of Metro Line 6. ,Transportation is very convenient! The hotel is located between the two prosperous business districts (Xingguang Avenue) (Longhu Tianjie) in Binjiang District, only a 5-minute walk away; it is also adjacent to NetEase, Huawei, Hikvision, Geely and other Fortune 500 companies. It is a 3-minute drive from Hangzhou Low Carbon Science and Technology Museum and the Binjiang Campus of Zhejiang Second Hospital; a 10-minute drive from the G20 Summit-Hangzhou International Expo Center; the hotel is a mid-to-high-end product of Home Inns Group, with ample parking spaces and a variety of complete facilities. and room types, it is a good choice for your business trip, travel, shopping, dining, accommodation and travel. Hotel General Manager: SKY
Anonymous User
Guestroom (2 beds)
Stayed in Mar 2024
Business travelers
9 review
Posted on Mar 21, 2024
Forget about the dirty towels. Before I left today, I realized that the quilt was stained with feces or something! Speechless, I will never stay in Home Inn series again!
Original TextTranslated by Google