Mercure Hotel (Hangzhou West Lake)
1 night
Rooms and Guests
1 room, 2 adults, 0 children
All Properties in Hangzhou
Mercure Hotel (Hangzhou West Lake)
No.3 Zhonghe North Road, Gongshu District, Hangzhou, Zhejiang, China
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We Price Match
Last booked 13 hrs ago
China travel essentials
Ideal location
Varied breakfast
Superb views
Most card payments acceptedAmenities
Fitness Room
Public parking
24-Hour Front Desk
Luggage Storage
Restaurant
Café
Taxi booking service
Robot Service
All Amenities
Property Description
Mercur Hotel Hangzhou West Lake Lakeside is located in the West Lake Lakeside Business District, adjacent to Hangzhou Carry Center, Wulin Yintai, HubiYintaiB1 and Hefang Street. It is within walking distance to the First Hospital of Zhejiang Province, the First Hospital of Hangzhou and the Obstetrics and Gynecology Hospital affiliated to Zhejiang University. It is about 1.2 km away from West Lake and about 800 meters away from the Fengqi Road subway station.
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9.5/10
OutstandingLocation is great. Staff are friendly and helpful. Breakfast is good.
All 2,834 Reviews
Surroundings
Metro: North Zhonghe Road
(620m)
Metro: Fengqi Road
(910m)
Airport: Deqing Moganshan Airport
(27.4 km)
Airport: Hangzhou Xiaoshan International Airport
(27.8 km)
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Overview
Rooms
Guest Reviews
Services & Amenities
Policies
8
Executive Queen Room
1 Queen bed
23m² | Floor: 17-23
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Refrigerator
Minibar
Check Availability
6
Superior Double Room
1 Queen bed
23m² | Floor: 7-9
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Refrigerator
Minibar
Check Availability
6
Superior Room (2 Beds)
2 Single bed
23m² | Floor: 7-9
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Refrigerator
Minibar
Check Availability
7
Honorable Lake-View Deluxe Double Bed Room
1 Queen bed
23m² | Floor: 17-23
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Refrigerator
Minibar
Check Availability
6
Honorable Lake-View Twin Room
2 Single bed
23m² | Floor: 15-23
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Refrigerator
Minibar
Check Availability
7
Executive Deluxe King Room
1 Queen bed
23m² | Floor: 17-19
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Refrigerator
Minibar
Check Availability
6
Deluxe Double Room
1 Queen bed
23m² | Floor: 10-23
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Refrigerator
Minibar
Check Availability
6
Deluxe Room (2 Beds)
2 Single bed
23m² | Floor: 10-23
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Refrigerator
Minibar
Check Availability
8
Standard Double Room
1 Double bed
18-22m² | Floor: 5-23
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Refrigerator
Minibar
Check Availability
Hide Room Types
Guest Reviews
9.5/10
Outstanding
2834 reviews
Verified Reviews- Cleanliness9.5
- Amenities9.4
- Location9.4
- Service9.5
Average for similar properties in Hangzhou
Guest User
April 24, 2025
The location is overall good but the wifi doesn't work atall few staff are very mannerless the call up and ask you to check out before the check out time rooms are okay the overall condition of the hotel is very messy if you are travelling with family would recommend something better there are many options in huangzhou
The local hotels location in city centre are excellent
Angel-Rose
May 15, 2025
Always a pleasure to stay at this hotel. Location is great. Friendly staff and great breakfast options to enjoy.
bravemoony
January 15, 2025
The hotel was easy to reach and quiet. No noise. It has gym and lots of convenient restaurants nearby. The lake and temple are relatively easy to reach. We had troubles with a guest in the laundry room and the staff solved the issue professionally and in a friendly manner. I really appreciate their help.
Anonymous User
February 4, 2025
Every time I visit Hangzhou, I always stay at Mercure! Clean and meet the standard. Nice location in between the shopping area and not too far from the west lake. The staffs are so nice and kind! I didnt take pictures of the hotel! But i always and will always stay here whenever I visit Hangzhou!
Guest User
January 6, 2025
Location is ok. Nearest MTR is around 1km away. Hotel is reasonably priced.
Derrick Phuah
January 8, 2025
Location is great. Staff are friendly and helpful. Breakfast is good.
Benjamin
January 7, 2025
It was very clean, big and spacious. Staff were friendly and helpful.
Tristan.
November 3, 2024
Nice service, friendly staff & clean space. I left a clothing item and the staff helped to send it to my address free of charge!
shyller
November 4, 2024
I recently had the pleasure of staying with my family, and I must say, it was an outstanding experience. The hotel's commitment to accessibility, exceptional staff, and cultural values truly impressed us.
*Wheelchair Friendly:*
The hotel's infrastructure is thoughtfully designed to accommodate guests with mobility needs. The ramps, elevators, and room amenities ensured seamless navigation for my father, who uses a wheelchair. The accessible room was spacious, well-equipped, and meticulously maintained.
*Staff: Friendly and Helpful*
The housekeeping staffs went above and beyond to make our stay comfortable. When my father accidentally created a mess in the room, the housekeeping team promptly responded with kindness and efficiency. Their warm smiles and willingness to help were genuinely comforting.
*Respect for Elders:*
What struck me most was the hotel's inherent culture of respecting older adults. From the gentle assistance offered by staff to the thoughtful amenities provided, it was clear that they value and honor its senior guests. This attitude permeated every aspect of our stay, making my father feel valued and cared for.
Services & Amenities
Most Popular Amenities
Fitness Room
Public parking
Additional charge
24-Hour Front Desk
Luggage Storage
Restaurant
Café
Taxi booking service
Robot Service
Wake-Up Call
Wi-Fi in Public Areas
Free
Guest Laundry
Fitness Room
Restaurant
Restaurant
Restaurant
No additional info available
More Amenities
Internet
Wi-Fi in Public Areas
Free
Parking
Public (not only for guests) is available On-site parking, and Fees may apply, CNY 10.00 (approx. NZD 2.32) Hourly. Limited parking spaces Reservation not possible
Public parking
Additional charge
Transportation
Taxi booking service
Business Services
Postal Service
Front Desk Services
Tour/Ticket Service
Front Desk Safe
Luggage Storage
Wake-Up Call
Concierge Service
24-Hour Front Desk
Express Check-In and Check-Out
Self-Service Check-In Machine
Food & Drink
Café
Room Service
Lobby Bar
Public Areas
Elevator
No Smoking in Public Areas
Public Audio System
Non-Smoking Floor
Central Ventilation System
Robot Service
Health & Wellness
Fitness Room
Cleaning Services
Laundry Service (On-Site)
Dry Cleaning
Laundry Service (Off-Site)
Laundry Detergent
Clothes Steamer
Guest Laundry
Facilities for Children
Children's Slippers
Children's Bathrobe
Kids' Toothbrush
Safety & Security
CCTV In Public Areas
First-Aid Kit
Fire Alarm
Access Control System
Fire Extinguisher
Smoke Detector
Security Alarm
Security Personnel
Property Policies
Check-in and Check-out Times
Check-in: After 14:00
Check-out: Before 12:00
Front desk hours: 24/7
Self check-in kiosk
Guests Accepted
Guests from all countries/regions are welcome at this property
Child Policies
Children of all ages are welcome at this property.
Additional fees may be charged for children using existing beds. Add the number of children to get a more accurate price.
Cots and Extra Beds
For all room types, cots and extra beds cannot be added.
Breakfast
StyleBuffet
| Age | Fee |
|---|---|
Adult | Buffet:CNY 58.00 (approx. NZD 13.41) per person |
Additional breakfast fees are not included in the total and need to be paid at the property.
Deposit Policy
DepositNo deposit required by the property
Pets
Pets are not allowed
Age Requirements
The main guest checking in must be at least 18 years old
Paying at the Hotel
Property Description
- Opened: 2018
- Number of Rooms: 272
Mercur Hotel Hangzhou West Lake Lakeside is located in the West Lake Lakeside Business District, adjacent to Hangzhou Carry Center, Wulin Yintai, HubiYintaiB1 and Hefang Street. It is within walking distance to the First Hospital of Zhejiang Province, the First Hospital of Hangzhou and the Obstetrics and Gynecology Hospital affiliated to Zhejiang University. It is about 1.2 km away from West Lake and about 800 meters away from the Fengqi Road subway station.