To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.8
Amenities4.8
Service4.8
Cleanliness4.8
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All reviews(521)
Positive reviews(506)
Reviews with photos/video(89)
Delicious breakfast(59)
Friendly front desk staff(54)
Convenient parking(50)
Many amenities(23)
Classy environment(21)
Perfect for business trips(13)
Stayed multiple times(2)
Excellent room layout(2)
Negative reviews(15)
DUVANMAURICIO
Standard Double Room
Stayed in Jun 2024
Booked for others
8 review
5.0/5
Outstanding
Posted on Jun 27, 2024
I was there and I have gotten a good experience there, nice service, nice people, nice environment, thank you very much
Response from Property: Dear guests! Thank you very much for choosing to stay in our hotel and sharing your experience! We look forward to seeing you again
Guest User
Deluxe Room (2 Beds)
Stayed in Sep 2024
Business travelers
1 review
5.0/5
Outstanding
Posted on Sep 25, 2024
Great place to stay, quiet environment super friendly staffs. Would come again if there is a chance
Response from Property: Dear guests, hello! Thank you very much for choosing to stay in our hotel and giving us a good review! Your satisfaction is the best affirmation and encouragement for us. Our hotel is committed to providing you with a cordial and thoughtful stay experience. We sincerely look forward to your visit again.
Laoguaba
Superior Double Room
Stayed in Jun 2024
Business travelers
10 review
1.0/5
Posted on Jun 26, 2024
Very bad.
It feels like a fake Mercure hotel.
Firstly, the most prominent feature of the hotel is the foot bath; Then go upstairs, I felt that the hygiene was very poor, and I didn't think the carpet would vacuum. Do you want to change the bedding? I dare not think twice!
There are so many Mercure hotels in the country, and this one doesn't even feel like a Mercure hotel!
There is a Majiang room on the fifth floor upstairs! Another floor is the foot bath city!
Entering the room, my companion's room has a strong smell of smoking! Isn't smoking prohibited?
From this time on, Mercure Hotel has lost its credibility. There is no unified image, unified management, and unified standards!
严重差评!
感觉就是一家假的美居Mercure酒店。
首先是酒店最显眼的标志是足浴;然后进门上楼,感觉卫生很差,我觉得地毯是不会吸尘的。那床上用品换吗?更不敢细想!
全国住了那么多美居,这家是一点美居酒店的感觉都没有啊!
楼上有一层是麻将房!一层是足浴城!
进房间,同伴的房间是浓郁的抽烟的臭味!不是禁烟吗?
从这次开始,美居酒店就没有信誉了。没有统一形象、统一管理、统一标准!
Response from Property: 尊敬的賓客:您好!感謝您的及時反饋,希望沒有影響到您此次出行的心情,請相信我們願意用最熱情最細緻最 温暖的服務為您打造旅途中最舒適的居所,竭誠期待再次為您服務
KD
Superior Double Room
Stayed in Sep 2024
Business travelers
1 review
5.0/5
Outstanding
Posted on Sep 21, 2024
Hotel staff is so good and hotel is very clean
Response from Property: Dear guests, thank you for choosing to stay in our hotel and sharing your experience! We look forward to seeing you again!
Guest User
Standard Double Room
Stayed in Sep 2024
Business travelers
15 review
5.0/5
Outstanding
Posted on Sep 14, 2024
Rooms are clean and breakfast was good .
Response from Property: 尊敬的賓客您好,感謝您對我們的認可,客人的每一絲需求都是我們真誠為之努力的方向。 我們一定更加努力,我們能為您創造更加完美服務
Guest User
Standard Double Room
Stayed in Aug 2024
Solo travelers
7 review
4.2/5
Very Good
Posted on Oct 17, 2024
A bit old fashioned , but great location
Response from Property: 尊敬的賓客您好!非常感謝您選擇入住我們酒店並分享您的入住感受!我們期待您的再次光臨!
Yogendra Sushil Goyal
Standard Double Room
Stayed in Mar 2024
Business travelers
27 review
5.0/5
Outstanding
Posted on Mar 7, 2024
Nice hotel with great staff . I always prefer this hotel for limping
Response from Property: Simple words, no gorgeous embellishments, but full of trust and touching. Xiaomei looks forward to every encounter with you.
PBB
Standard Double Room
Stayed in May 2023
Solo travelers
19 review
5.0/5
Outstanding
Posted on May 21, 2023
Close to Linping Mountain if you want a nice hike. The hotel is modern and clean. The breakfast is delicious. Would love to stay with this brand of hotel again.
Response from Property: Giving roses to others has a lingering fragrance in your hands. Your praise is the greatest support and encouragement for Mercure, and will also be the driving force for us to keep moving forward!
Novembox Music
Standard Double Room
Stayed in Sep 2023
Business travelers
3 review
4.2/5
Very Good
Posted on Sep 17, 2023
Located close to the amenities, value for money.
Nice & friendly service staffs.
Breakfast pretty normal but good enough to fill your stomach.
Just take note some room layouts have weird corners, and some has very small windows.
The bed is comfortable with nice pillows, and good movie choices
Response from Property: Dear guest, thank you for your stay and appreciation. I am very happy to bring you a good time during your trip. Your appreciation is a great encouragement to our hotel and is also the driving force for our progress. We look forward to your visit again and wish you a happy life.
LeeAnne
Standard Double Room
Stayed in Dec 2022
Couples
29 review
4.0/5
Very Good
Posted on Jan 3, 2023
This was our first visit to Hangzhou and the hotel was very convenient. The staff were friendly and we enjoyed our stay.
Response from Property: Your praise is the greatest support and encouragement Mercure,and it will also be the driving force for us to keep moving forward。
Guest User
Standard Double Room
Stayed in Jan 2023
Business travelers
1 review
4.2/5
Very Good
Posted on Jan 17, 2023
Good location and quite good cleaning room and very kinds front desk. I will stay again
Response from Property: Thank you very much for your favor and affection to our hotel!The pace of progress will never stop for your trust,we will be more insistent,Mercure,looking forward to your next stay~
Samuelmhtam
Superior Double Room
Stayed in Sep 2022
Business travelers
75 review
3.0/5
Posted on Sep 24, 2022
Just an average hotel
Response from Property: Dear guest: First of all, thank you for informing us about the problems you encountered during your stay at our hotel. We regret that we did not meet your expectations and please allow us to express our sincerest apologies. We hope to have the opportunity to serve you better in the near future.
Guest User
Deluxe Double Room
Stayed in Oct 2024
Business travelers
1 review
5.0/5
Outstanding
Posted on Oct 18, 2024
The location of the hotel is very good, it is close to my home. Every time I come back, I will choose Mercure. The surrounding supporting facilities are very complete, there are many snacks, the front desk check-in is very fast, the service is also very considerate and satisfactory, the room is comfortable, clean, tidy and quiet, there is a gym and laundry room on the third floor, which is very convenient for guests on business trips. It is a hotel worth recommending at home.
Original TextTranslated by Google
Response from Property: 尊敬的貴賓您好,感謝您的入住和讚賞,很高興能為您的出遊帶來美好時光,您的讚賞給予我們酒店很大的鼓舞,也是我們進步的動力。熱切期盼您的再次光臨,祝您生活愉快
Guest User
Superior Room (2 Beds)
Stayed in Aug 2024
Business travelers
1 review
5.0/5
Outstanding
Posted on Aug 14, 2024
The hotel front desk service is very thoughtful, the room arrangement is also satisfactory 👍, comfortable and clean, the environment is good, and the facilities around the hotel are complete.
Original TextTranslated by Google
Response from Property: Dear distinguished guest, thank you for your stay and praise. We are glad to bring you a good time. Your praise has given great encouragement to our hotel and is also the driving force for our progress. We look forward to your visit again and wish you a happy life.
Guest User
Standard Double Room
Stayed in Aug 2024
Travel with friends
10 review
5.0/5
Outstanding
Posted on Aug 6, 2024
The hotel is in a prime location with a large parking lot. The hotel front desk is decorated in a grand style. The front desk service attitude was very good when checking in. The children were given small toys attentively. The weather was hot and the staff handed mineral water to the guests before checking in. Check-in was also very fast. The room was bright and quiet, and the bedding was clean, tidy and comfortable. The laundry room and gym on the third floor were very convenient for us travelers. The breakfast in the breakfast room on the second day was rich and nutritious. The wontons were handmade, thumbs up, and the children loved it.
Original TextTranslated by Google
Response from Property: Dear guests! Thank you very much for choosing to stay in our hotel and sharing your experience! We look forward to seeing you again