Guest User
March 2, 2025
Let me talk about the good things first. The room was really nice and the bed was comfortable. But when they came to clean the room the next day, I said I would send a message to the front desk when I was leaving. As a result, at 4 pm, someone knocked on the door symbolically and opened the door with a card. After I said loudly that there was someone in the room, they closed the door and didn't apologize. It's okay because I'm a boy. I think it would be really scary if there were only girls staying. Then, because the auntie was going to get off work at 5 o'clock, I asked the front desk to call someone to clean the room. As a result, they took a long time to clean the room. One of the two aunties who came late was very emotional. I didn't understand it. I was inexplicably asked to open the door and wait for a long time before they came to clean the room. I didn't have any emotions, but you still have emotions? It just so happened that I hadn't gone out yet, so I had the honor to witness the whole process of the aunt cleaning. I won't say that she was very emotional when cleaning. When she was mopping the floor, she directly held the p1 nozzle close to the mop cloth. It was really close contact. I can only say that it was awesome. I don't know if she just cleaned like this because she was unhappy with us or if she cleaned all the rooms like this. Then when I came back that night after going out, I saw a cockroach. I really have nothing to say. Other aspects were done very well and the room was also very good, but the environment and service were really not good. I hope they can correct it. By the way, I would like to add that this hotel is central air-conditioned and can only heat but not cool. It was 26° yesterday and 30° today in Hangzhou. I was in a room where the air-conditioning could only heat and the store's solution was to let me open the window and wait for it to cool down at night. Of course, there is nothing to say about the equipment problem, but why can't you explain in advance that it is central air-conditioned? Let's just say this. I am willing to make so many calls because this hotel is really good. Except for the problems I mentioned, I hope it can be changed.
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