Fillmore Hotel (Hangzhou West Lake Lakeside Jiefang Road)

I recently stayed at your property from June 11th to June 16th. Among the local chain hotels I’ve experienced, FM Hotel stands out as the best so far—a significant improvement compared to my numerous visits since 2015. I was particularly impressed by your staff’s friendliness and professionalism. One team member who deserves special recognition is the lady in charge of the restaurant during breakfast hours. On June 13th at 7:42 AM, I noticed some unpleasant scenes on the restaurant floor. Being observant, I took a photo to use as a training example for my daughter, who is studying Hotel Management in Hangzhou. Ms. Wee immediately approached me, apologized sincerely, and handled the situation with remarkable professionalism. She even offered a fruit basket as a goodwill gesture. I assured her that my intention was purely educational—not to demand compensation or share the incident publicly. While the fruit basket itself wasn’t the priority, Ms. Wee’s dedication to service recovery is commendable. Overall, your staff are exceptionally well-trained, and the facilities and amenities are excellent. FM Hotel remains a standout property, and I will certainly return in the future. Thank you for a pleasant stay, and please extend my appreciation to Ms. Wee and the team.

Lovely hotel! Our room was spacious and we later found out it was because this hotel had yoga as its theme with a mat and other equipment provided. Beds were very comfortable, they also had memory foam pillows for each guest. Large TV screen with plenty of channels, adjustable air conditioning and robot delivery. There was also a fridge in the room which we found to be a rarity in China for some reason! Trendy areas like in77 are reachable by a 15-20min walk and the famous Longjing tea shop street is just behind the hotel. The only downside was that the water pressure from the shower is really weak. The electric toilet also doesn’t heat up or auto flush so felt a bit useless. There were also a few stains on the wall and the ‘Push’ ‘Pull’ stickers were all incorrect in our room - funny because it was both in English and Chinese. The lift is shared with the hotel next door, which you always will pass the lobby of when you enter/leave the lifts. One nice thing was the smooth auto lighting around the hotel floors. We didn’t have the breakfast but the restaurant area looked very pretty also. Would stay here again!

service is great, location is great and room is great too with xiao du technology! there’s many eateries nearby the hotel as well. will definitely rebook this hotel when i visit HZ in the future!