SKYBIRDHOTEL（West Lake）

Very nicely decorated hotel and location is beyond perfect. Next to a pedestrianised street.

This is a new hotel. The room is very clean and comfortable. Good amenities- Mini fridge, kettle, toiletries are provided. Smart toilet. The hotel is located along Southern Song Imperial Street. Short walking distance to Hefang street. About 2km to West Lake. Nearest Subway Ding’an Station is about 600m away. The only drawback was that the room faces the walking street and is not soundproofed, we could hear noise from the street in the middle of night.

It was a really pretty bad stay for us. Day 1, we arrived at 1AM and the receptionist checked us in. He did not mention the checkout timing, he did not mention any house rules. We went to the room and the floor was pretty dirty. We slept till 6am in the morning and there was a super loud and noisy bang by the road, then we realised the house keeping did not close the window fully. We wanted to make a cancellation and move to another hotel, which we did cancel. However the hotel offered us a room change and breakfast, we thought the room change might help. However, on day 2/3 and including day 4, they told us they have no rooms available. What on earth. On day 5, then theu gave us a totally different room, the room was quiet and huge, and even had a massage chair. All in all, we will not recommend this hotel to stay in their basis room. Only the largest room is recommended, thus this means it will be pricer. With the price you are paying, we recommend other hotels with bigger brands, such as urcover by Hyatt.