Shuxiang Family (Hangzhou East Railway Station Store)
1 night
Rooms and Guests
1 room, 2 adults, 0 children
All Properties in Hangzhou
Shuxiang Family (Hangzhou East Railway Station Store)
Opened in 2024
No.88 Tiancheng Road, Shangcheng District, Hangzhou, Zhejiang, China
Show on Map
We Price Match
Last booked 1 hr ago
4.7/5Outstanding·Excellent Location
The newly opened hotel Xiaoma and Xiaoliu have great service and recommend staying there!
Guest UserAll 392 Reviews
Amenities
Fitness RoomFreePublic ParkingFree24-Hour Front DeskLuggage StorageFreeRestaurantRobot ServiceMeeting RoomSecretarial ServicesMulti-Function RoomWake-Up Call
All Amenities
Surroundings
Metro: Zhalongkou
(830m)
Metro: Xinfeng
(850m)
Airport: Hangzhou Xiaoshan International Airport
(27.3 km)
Map
Rooms
Guest Reviews
Policies
Services & Amenities
6
Elegant 2-bed Room
2 Single bed
23-25m² | Floor: 10
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Refrigerator
Daily housekeeping
Check Availability
5
Elegant Queen Room
1 Queen bed
23-25m² | Floor: 6-12
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Refrigerator
Daily housekeeping
Check Availability
7
Scholar Double Bed Room (Zero Pressure Neck-Protecting Memory Pillow + Xilinmen Deep Sleep Mattress)
1 Queen bed
28-30m² | Floor: 12
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Refrigerator
Daily housekeeping
Check Availability
4
Tea Charm Double Bed Room (Zero-Pressure Neck Support Memory Pillow + Deep Sleep Mattress)
1 Queen bed
25-28m² | Floor: 8-10
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Refrigerator
Daily housekeeping
Check Availability
6
Tea Charm Suite (with Zero-Pressure Neck-Protection Pillow&Deep Sleep Mattress)
1 Queen bed
50-55m² | Floor: 9,11-12
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Bathtub
Refrigerator
Check Availability
6
Scholar Twin Room (Zero Pressure Neck-Protecting Memory Pillow + Xilinmen Deep Sleep Mattress)
2 Double bed
28-30m² | Floor: 12
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Refrigerator
Daily housekeeping
Check Availability
5
Tea Charm Twin Room (with Zero-Pressure Neck-Protection Pillow&Deep Sleep Mattress)
2 Double bed
25-28m² | Floor: 6-7,9-10
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Refrigerator
Daily housekeeping
Check Availability
Hide Room Types
Guest Reviews
4.7/5
Outstanding
392 reviews
Verified Reviews- Cleanliness4.7
- Amenities4.7
- Location4.7
- Service4.7
Average for similar properties in Hangzhou
Victor
August 17, 2024
A fantastic experience. State of the art modern facilities wit an excellent ambience. In-room design and accessories are high-end. The lounge is a slick combination of Chinese and modern style. Best option near the Hangzhou East station. This is a newly constructed hotel so the introductory price is probably low, i think the prices will rise soon once this new branch becomes well-known.
Jin
October 26, 2024
The experience from this hotel is nothing but disappointed. The hotel facility seems ok, but the service is far below an average hotel. Firstly, a foreign guest can’t get on to WIFI. Secondly, the hotel does not even provide coffee, which is a basic amenity from a two-star hotel even any motel. It seems this hotel has a lot to catch up to match its claimed level. Hope someday it could get there.
(Note: the receptionist of the front desk did help out get me the WIFI service per my request, that’s the only bright spot I could see)
Guest User
September 22, 2024
1. The sound insulation is too poor. You can hear people talking clearly when flushing the toilet next door. The corridor starts to be very noisy at 8 o'clock in the morning. I can't guarantee a basic sleep. The sound insulation is really speechless😓
2. Breakfast was served until 10 o'clock. When I got there at 9:40, the noodle cook lady had already collected half of the food. She had a bad service attitude when asked to cook something. She didn't have this or that, and she was extremely reluctant to cook a bowl of boiled water. Didn't it say ten o'clock? I met another guy who had the same experience and the service was terrible.
3. Take a shower in a very narrow shower room, with your arms touching the wall and glass partition
Original TextTranslation provided by Google
Guest User
August 27, 2024
This time I stayed at this scholarly home on the first day and planned to extend my stay on the second day. The front desk told me that there was no room, so we understood how to pack my things. However, when I opened the Ctrip backend, it was clear that there was a room, but I was informed that there was no room. I confirmed it with the front desk again. The front desk told me that they had not closed the rooms in the back office and there were no rooms, so I ignored it. After nearly half an hour, I looked at the back office and booked a room from the back office. I went to the front desk and asked if there was no room. I said that I just booked it online. Did he say yes again and the way he said it was very forceful because he knew that he was tired after traveling that day and didn't want to bother looking for other hotels. He didn't expect to encounter such an unhappy thing. He also asked me to keep cleaning the garbage and stuff it under the cupboard. ....Is this what we were taught during the guest room training? There were foreign objects on the sheets, but they were not changed. Furthermore, the attitude of the restaurant service during breakfast was really unacceptable.
Original TextTranslation provided by Google
Zoexiaoyi
August 9, 2024
It's quite close to the subway. The room is clean and tidy. It's very comfortable! The front desk service is very friendly. The breakfast is delicious and has many varieties. I personally think the price/performance ratio is quite high. I will order again next time.
Original TextTranslation provided by Google
Guest User
August 9, 2024
The hotel has a very good environment and is close to the East Railway Station. The staff provided good service, the breakfast was very rich, and there was free parking. It was a great experience. I will choose this place again if I have the opportunity to come back in the future.
Original TextTranslation provided by Google
Guest User
August 9, 2024
The newly opened hotel Xiaoma and Xiaoliu have great service and recommend staying there!
Original TextTranslation provided by Google
Guest User
August 16, 2024
The negotiated price is almost 400 and there is no breakfast. The renovation started at 7am and the front desk did not give any warning in advance.
Original TextTranslation provided by Google
Guest User
November 14, 2024
不得不給差評1、早餐有讓人反胃的異物，反饋問題後得到的第一句反饋是“不要給差評”，説衹是一根頭髮（是不是頭髮大家自有分辨能力）外加給我打包點麪包，這就是你們處理問題的態度和誠意，我全程反胃也沒見你們有一絲絲的安慰；2、自從你們開業來我杭州出差基本都住你家，之前每次要刮鬍刀和礦泉水也都給了，雖然後麪給的礦泉水是最廉價的那種，個人覺得乾淨衞生能喝就行，這次要個東西前太要一遍遍問房間號，搞的我來住店是來蹭你家礦泉水和刮鬍刀一樣；3、洗衣房對面洗手間居然給上了鎖，到一樓洗衣服上個廁所還要跑樓上自己房間去，不對客人正常開放就不要在一樓設定衞生間，真下頭的操作。
之前每次退房都發訊息來要好評我也習慣性的給了，這次反饋你們連一個歉意都沒；好感被你們敗光！
本人聲明再也不入住“書香世家”旗下任何酒店！
Translate
Property Policies
Check-in and Check-out Times
Check-in: After 14:00
Check-out: Before 12:00
Front desk hours: 24/7
Guests Accepted
Guests from all countries/regions are welcome at this property
Child Policies
Children of all ages are welcome at this property.
Additional fees may be charged for children using existing beds. Add the number of children to get a more accurate price.
Cots and Extra Beds
For all room types, cots and extra beds cannot be added.
Breakfast
TypeWestern, Chinese
StyleBuffet
Opening hours[Mon - Sun] 07:00-10:00 Open
| Height | Fee |
|---|---|
Children under 1.2m in height | Free |
Children between 1.2–1.4m in height | CNY 29.00 (approx. CAD 5.66) per person |
Children over 1.4m in height | CNY 58.00 (approx. CAD 11.31) per person |
Adult | Buffet:CNY 58.00 (approx. CAD 11.31) per person |
Additional breakfast fees are not included in the total and need to be paid at the property.
Show More
Services & Amenities
Most Popular Amenities
Fitness RoomFree
Public ParkingFree
24-Hour Front Desk
Luggage StorageFree
Restaurant
Robot Service
Meeting RoomAdditional charge
Secretarial Services
Multi-Function Room
Wake-Up Call
Wi-Fi in Public AreasFree
Guest Laundry
Fitness Room
Meeting Room
Restaurant
悦礼江鲜宴
Style: A la carte
Cuisine: Chinese
Open for: Breakfast, Lunch, Dinner
Ambience: Modern, Traditional
Dining options: Reservations available
Business hours: [Mon - Sun] 07:30-21:00
Show More