The Serene House

Facilities: The hotel boasts modern and clean facilities, including spacious rooms with high-quality amenities like L'Occitane toiletries and Dyson hair dryers. Facilities are well-maintained and provide comfort, enhancing the overall stay experience.(based on 125 reviews)

Hotel is situated very near to the shores of the famous West Lake. You'll reach it in less than 8 minutes walk from the hotel reception entrance. It's quiet and is actually part of a purpose built housing estate for the local residents. A lovely quiet and peaceful compound. Staff are efficient, courteous and well presented. We got an lovely upgrade to a suite, which we weren't expecting. HUGE room with lounge and office space. Great in-room facilities: delonghi kettle, Nespresso machine, great toiletries from L’Occitane and a platter of fresh fruit on arrival. Bed was comfy and bathroom was amazing. We were only there for one night but we would definitely rrturn for thaf. I would, however, I would probably give the breakfast and dinner package a miss. It didn't have the same quality as the impression that hotel wants to give. For me it tasted like pre-prepared and then re-heated food. It was well presented but lacking in proper freshness. Breakfast again well presented but not the greatest quality. In a nutshell, location great, room great, food package... Not so. Would return!