Zi Xin Sherming
March 25, 2025
Counter staff service was good but hotel amenities was not.
Good points:
- Service was good, we can request for help from counter staff instantly through wechat messaging.
- Counter staff were polite and helped us with luggages, greeted us warmly.
- TV was huge, with alot of shows to watch.
- Good location: Near Qing he fang, Xi hu, and beside a mall with chagee, macdonalds, heytea etc.
- Toilet bowl has warming seat
Bad points:
1) Poor cleanliness: Found balls of hair and cigarette butt under the bed. Cleaning staff did a poor job too, does not organise our beds well and did not clean our used cups.
2) Very small sized room for 3 adults. Only suitable for max 2 adults. No walking space, very cramped.
3) Poor toilet: Toilet has translucent glass doors with no lock, lack of privacy when showering. Toileting area and showering area has no divider = Water spilled everywhere and flooding toileting area. Super gross
4) During one of the nights, the electricity short-circuited, whole room went black. After the staff resolved the issue, we realised that the toileting area is still short circuited. we could not flush the toilet bowl as a result and caused difficulties
5) Lack of soundproof between rooms: Heard loud *** noises from the room beside us at night 🥲
6) Due to extreme small sized room, we requested for another room to split our group of 3 up. However, we still needed to pay for it. Although expected, we were slightly disappointed at the hotel’s lack of customer service in providing us solutions to our bad experience.
*Note: When checking out, i was told by the hotel counter staff that if I do not give 5 star review, their salaries will be deducted by the boss. This is a super red flag behaviour. I would like to emphasise that counter staff service was awesome. My bad experience was entirely related to the hotel amenities.