Mcsrh Hotel (Hangzhou West Lake District) Reviews

Response from Property: Dear guest: Hello! Thank you very much for your support and recognition of the hotel. Everything we do is to bring a different holiday experience to every guest. Seeing your satisfaction and affirmation, we are really very moved. We will continue to work hard and be ready for you to come back at any time.

Response from Property: 看到您簡單而又深厚的好評真的是好激動呢，而且還這麼認可我們的服務~酒店的我們 求為每位客官提供最為貼心細緻的服務， 為每位客官帶來超值的體驗。 麥麥酒店是一個 富有年輕活力的酒店， 以簡約的風格、温馨體貼的服務向客官展示酒店的獨特魅力。客 官的鼓勵是對酒店最大的支持和鼓勵， 我們會用心服務好每一位家人， 期待和您的下次 相遇

Response from Property: Dear guest: Hello! Sometimes happiness is just a feeling. As long as you feel it with your heart, it will always be around us. Many things in our memories are because of the feeling of happiness. No matter how long it takes, our mood will remain unchanged. Enjoy life and share joy. Thank you for your love for us. Because of you, we are happy! Thank you for your support and care for us!

Response from Property: Thank you for your detailed review. We appreciate your recognition of our service, cleanliness, reception, staff cooperation, and the quality of amenities in the room. It's great to know that you found our hotel to be value for money.Regarding the difficulty in finding a place to eat, we understand that this can be a challenge for foreigners who are unfamiliar with the local area. To improve your experience, we would like to suggest a few options:In-room Dining: We offer room service, where you can order meals from our hotel restaurant and enjoy them in your room.Local Recommendations: Our staff would be happy to provide you with recommendations for nearby restaurants that cater to foreign tastes, including any that may offer street food-style dishes.Online Reviews and Guides: You can also use online platforms to find highly-rated restaurants nearby. Many of these platforms offer user reviews and ratings, which can help you make an informed decision.We're glad to hear that despite this minor inconvenience, you still found your stay at our hotel to be highly recommendable. We take your feedback seriously and will continue to strive to improve our services and facilities to ensure that all our guests have a memorable stay.Thank you once again for choosing our hotel and for sharing your experience with us. We look forward to welcoming you back in the future.

Response from Property: Dear guest: Hello! Thank you very much for your favor and love for our hotel! The pace of progress will never stop. For your trust, we will be more persistent. Mai Mai Hotel will always stand in this city, waiting for your arrival! Sincerely, Mai Mai

Response from Property: Dear guest: Hello! Thank you very much for your stay and praise! We are glad to bring you a wonderful time. Your praise has given the hotel great encouragement and is also the driving force for our progress. We will continue to maintain our enthusiasm and strive to make every guest feel at home. We look forward to your visit again! Welcome to come back and experience again, and wish you a happy life!

Response from Property: I am so excited to see your simple yet profound praise, and you recognize our service so much~ We at the hotel strive to provide the most considerate and meticulous service to every guest, and bring a super value experience to every guest. Maimai Hotel is a young and vibrant hotel, showing the unique charm of the hotel to guests with a simple style and warm and considerate service. The encouragement of the guests is the greatest support and encouragement for the hotel. We will serve every family member attentively and look forward to meeting you next time.

Response from Property: 親愛的客人： 您好！ 非常感謝您的入住與讚賞！很高興能為您的出遊帶來美好的時光。 您的讚賞給予酒店很大的鼓舞， 也是我們進步的動力， 我們會繼續保持熱忱， 致力讓每 一位賓客享有賓至如歸的入住感受， 熱切期待您的再次光臨！歡迎您再回來體驗， 祝生 活愉快！

Response from Property: Dear guest: Hello! Thank you very much for your favor and love for our hotel! The pace of progress will never stop. For your trust, we will be more persistent. Mai Mai Hotel will always stand in this city, waiting for your arrival! Sincerely, Mai Mai

Response from Property: 親愛的客人： 您好！ 很高興您選擇入住麥麥酒店， 看到您的評價小的頓時呆懵了！麥麥酒店地處繁華地 段，有着都市的熱鬧和方便， 家， 是避風的港灣，是温馨的小窩，是温暖身心的一隅。有愛才是家， 酒 店一直希望會用自己的貼心和暖心， 成為您心中的那個家外之家， 期盼您的下次回家！

Response from Property: 親愛的客人： 您好！ 很高興您選擇入住麥麥酒店， 看到您的評價小的頓時呆懵了！麥麥酒店地處繁華地 段，有着都市的熱鬧和方便， 家， 是避風的港灣，是温馨的小窩，是温暖身心的一隅。有愛才是家， 酒 店一直希望會用自己的貼心和暖心， 成為您心中的那個家外之家， 期盼您的下次回家！

Response from Property: Dear Guest,Thank you for taking the time to provide us with your feedback regarding your recent stay. We are truly sorry to hear that your experience did not meet your expectations in terms of room cleanliness, Wi-Fi connectivity, and overall convenience.With regards to the room cleanliness, we take this matter very seriously. We will conduct a thorough investigation to understand what went wrong and ensure that our cleaning staff receives the necessary training and supervision to prevent such issues from recurring. We strive to provide a clean and comfortable environment for all our guests, and we apologize for any inconvenience this may have caused you.Regarding the Wi-Fi connectivity issues, we understand how important it is for our guests to have a reliable internet connection. We will have our technical team immediately investigate the problem and take necessary steps to reset and stabilize the Wi-Fi. Additionally, we will provide clear and concise instructions for foreign guests to ensure they can easily connect to the Wi-Fi, eliminating any language barriers.We appreciate your feedback as it allows us to constantly improve our services. Please rest assured that we will take your concerns into consideration and make the necessary adjustments to ensure a better experience for you and all our guests in the future.Once again, we apologize for any inconvenience you may have experienced during your stay. We sincerely hope that you will consider staying with us again, and we assure you that we will do our best to exceed your expectations.Thank you for choosing our hotel.Best regards,

Response from Property: Hello! On behalf of all members, I would like to express our sincerest apologies for the dissatisfaction you have experienced with our service. We know that a high-quality service experience is crucial to every guest, and obviously the mistakes we made in this service are our mistakes and something we must deeply reflect on and improve. Every piece of your feedback is our precious wealth and will directly guide our future service improvement directions. Once again we would like to express our sincerest apologies and thank you for your valuable feedback. We are committed to continuously improving service quality and striving to provide every guest with an accommodation experience that exceeds expectations. We look forward to having the opportunity to regain your trust and satisfaction in the days to come.