SSAW Boutique Hotel Hangzhou Chengjun (Science and Education Building of Hangzhou City University)

SSAW Boutique Hotel Hangzhou Chengjun (Science and Education Building of Hangzhou City University) Reviews

SSAW Boutique Hotel Hangzhou Chengjun (Science and Education Building of Hangzhou City University)

No.28 Huzhou Road Shangtang Street Gongshu District Hangzhou China, Gongshu District, Hangzhou, Zhejiang, ChinaView Hotel Details
SSAW Boutique Hotel Hangzhou Chengjun (Science and Education Building of Hangzhou City University)
SSAW Boutique Hotel Hangzhou Chengjun (Science and Education Building of Hangzhou City University)SSAW Boutique Hotel Hangzhou Chengjun (Science and Education Building of Hangzhou City University)SSAW Boutique Hotel Hangzhou Chengjun (Science and Education Building of Hangzhou City University)
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SSAW Boutique Hotel Hangzhou Chengjun (Science and Education Building of Hangzhou City University) Guest Reviews

4.8/5
Excellent
537 review
Verified reviews
Location4.8
Amenities4.7
Service4.7
Cleanliness4.8
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All reviews(537)
Positive reviews(536)
Reviews with photos/video(85)
Friendly front desk staff(99)
Classy environment(63)
Awesome amenities(63)
Delicious breakfast(60)
Would stay again(31)
Many amenities(24)
Large rooms(21)
Close to metro(6)
Negative reviews(1)
Joyce 19
Four Seasons Room ( Sofa Bed+Smart Voice Control + Smart Sanitary Ware + Lai Fen Hair Dryer + King Koil Mattress)
Stayed in Feb 2024
Couples
9 review
3.5/5
Posted on Feb 20, 2024
The hotel room is big and nice however there’s nothing much at the surroundings, no mart or restaurant nearby
Response from Property: Dear Guest, Thank you for your feedback. We're glad to hear that you enjoyed the spacious and nice room at our hotel. We apologize for any inconvenience caused by the lack of nearby amenities. In fact there's a Zhongda Yintai Mall and Xintiandi Shopping Mall, also some small chinese restaurants near the hotel, We appreciate your input and I hope we can assist you during your next stay.
WangYawei
Deluxe Queen Room
Stayed in Jun 2024
Business travelers
1 review
5.0/5
Outstanding
Posted on Jun 30, 2024
Excellent front desk and room service.
Response from Property: Thank you very much for your stay and appreciation! It's a pleasure to bring you a wonderful time on your trip. Your appreciation gives the hotel a great encouragement, but also the driving force for our progress, we will continue to maintain enthusiasm, and strive to make every guest feel at home, eagerly looking forward to your visit again! Welcome back to experience again, wish you a happy life!
Guest User
Deluxe Queen Room
Stayed in Apr 2024
Business travelers
3 review
5.0/5
Outstanding
Posted on Apr 18, 2024
nice!!!
michaelge666
Deluxe Queen Room
Stayed in May 2024
Travel with friends
30 review
4.8/5
Amazing
Posted on May 4, 2024
The room is nice, the price/performance ratio is good, the breakfast is also rich, the service of the staff is generally good, the hotel facilities are relatively new, very good, my friends are quite satisfied, the overall feeling is very good
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Response from Property: Dear guests: Hello! The stream flows slowly, time is soft, thank you for your support, we will continue the good quality and more perfect service as always, thank you for your support and love, we know that there is still a certain distance from the five points in your heart, we will work harder, look forward to your visit again, and look forward to getting your five-point praise next time, I wish you a happy day!
Guest User
Four Seasons Room (2 Beds)
Stayed in Apr 2024
Business travelers
2 review
5.0/5
Outstanding
Posted on Apr 25, 2024
A very good hotel with a price of around 400 but a five-star feel. It is quite good in Hangzhou because it has just opened and the hardware is well maintained. It is also convenient for travel. It is next to the City College. The breakfast is delicious and rich in variety.
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Response from Property: Life is a grand encounter, and some people are just passers-by in your life. But I am different. I am Xiaojun who has always been with you (づ.●u●.)づ~ Thank you for your affirmation of our home. I hope that Junting will always be your warm home during the busy journey. Welcome home, dear~ Thank you again for your five points of affirmation to us. I look forward to visiting you again. I wish you a pleasant journey!
Guest User
Four Seasons Room ( Sofa Bed+Smart Voice Control + Smart Sanitary Ware + Lai Fen Hair Dryer + King Koil Mattress)
Stayed in Apr 2024
Couples
12 review
2.5/5
Posted on Apr 22, 2024
The front desk didn't upgrade the room I booked. The hotel shares a building with some city college. The breakfast was average, nothing to eat. The most outrageous thing was that they sent some welcome fruit right after I checked in, but they knocked on the door twice without permission, and then the waiter opened the door and came in. It was too much of an invasion of privacy, and there was no professionalism at all. I will not choose this place next time
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Response from Property: Hello dear guests! Thank you very much for choosing Hangzhou Chengjun Junting Hotel! We sincerely apologize for not being satisfied with your stay. Our hotel has an in-depth cooperation with Zhejiang City University and has clearly marked the City University Science and Education Building store on the booking website and on the door sign. Regarding the room upgrade issue you mentioned, the original booking was for a Four Seasons room type, but we have actually upgraded you to a higher-level urban room type. We have also conducted an investigation on the issue of fruit delivered to the room. The restaurant waiter followed the three-knock process. After receiving no response, he opened the door and placed the fruit on the shoe changing cabinet at the entrance. In response to such issues, we will also strengthen training in the future to ensure more thoughtfulness. services. Regarding breakfast, we will currently adjust the breakfast products with the frequency of updating a featured recommendation every week. Other dishes will also be adjusted from time to time to meet the taste needs of different guests. We sincerely hope that you will accept our apology and give us the opportunity to demonstrate improvements and enhancements in the future. We look forward to the opportunity to serve you again and provide you with a better stay. Thank you again for your valuable comments and wish you a happy life.
Anonymous User
Privilege Queen Room(Sofa Bed+Smart Voice Control + Smart Sanitary Ware + Lai Fen Hair Dryer + King Koil Mattress)
Stayed in Apr 2024
Couples
3 review
5.0/5
Outstanding
Posted on Apr 9, 2024
Very very very satisfied, the newly opened hotel is very clean, the service is in place (with robots), parking is free, and it is very convenient to travel! The only thing is that we booked the most expensive room and the lowest room booked by our friend, and there is no difference in the living experience. We even prefer the layout of the room next to our friend's room.
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Response from Property: Dear guests, hello! Thank you for lighting five lovely little stars for us in your busy schedule. Your satisfaction is the greatest encouragement to us. In the future, we will continue to work hard to continuously improve our service level and bring you a better stay experience.
sza2000
Deluxe Queen Room
Stayed in Apr 2024
Couples
17 review
5.0/5
Outstanding
Posted on Apr 6, 2024
A very happy accommodation experience, five points praise! Originally booked a deluxe king-size bed room, and upgraded to a king-size bed room for free. The voice service butler in the room was particularly interesting. Because we drank a lot of water, the service staff took the initiative to add two bottles of bottled water. The breakfast was also very good, with a relatively complete variety. High cost performance, worth recommending!
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Response from Property: Dear guests: Hello, thank you for your comments! The hotel advocates "heart service". We are trying hard to find opportunities to provide you with services and provide you with a more satisfactory and comfortable rest environment! Your satisfaction is our pursuit! Looking forward to your visit again.
Guest User
Deluxe Queen Room
Stayed in Mar 2024
Couples
3 review
5.0/5
Outstanding
Posted on Mar 31, 2024
Newly opened hotel, simple and elegant decoration, smart home sanitary ware, welcome fruits and cookies. Free upgrade on the day of check-in, warm service. About 10 minutes walking distance from the subway station. Cost-effective choice.
Original TextTranslated by Google
Response from Property: Dear guests, hello! Thank you for lighting five lovely little stars for us in your busy schedule. Your satisfaction is the greatest encouragement to us. In the future, we will continue to work hard to continuously improve our service level and bring you a better stay experience.
Lanyubingmo
Deluxe Queen Room
Stayed in Mar 2024
Business travelers
1 review
5.0/5
Outstanding
Posted on Mar 25, 2024
I came across this newly opened hotel by chance on this business trip. The hotel was great to stay in. I also recommended it to my colleagues and received unanimous praise. This hotel was very well chosen. The breakfast time is until 10 o'clock. There are fruit snacks and good night porridge when you check in. The view of the garden restaurant is very beautiful ~ The lobby manager Xiao Xu is considerate and the night view outside the hotel window is also very good✨✨✨
Original TextTranslated by Google
Response from Property: Dear guest: Hello! Thank you very much for helping us promote! Ba Jin said, "Beautiful and warm things are deep in memory." Memory is warmth, warmth is memory. The world has changed, but the warmth in memory remains unchanged. I hope that Hangzhou Chengdu Junting Hotel will be the eternal warmth in your memory! Welcome to come back often! Wish you: well!
Anonymous User
Four Seasons Room (2 Beds)
Stayed in Mar 2024
Travel with friends
14 review
5.0/5
Outstanding
Posted on Mar 21, 2024
The housekeeper service is very thoughtful. Parking is convenient. Compared with the last stay, the breakfast is much richer, with Chinese porridge, rich porridge side dishes, Chinese hot stir-fry, etc.
Original TextTranslated by Google
Response from Property: Dear guest, hello! Thank you very much for your good comments on our hotel. Your recognition is the driving force of our work. We will continue to provide high-quality services and facilities to make your next stay experience more perfect. We look forward to serving you again and wish you a happy life!
Anonymous User
Deluxe Queen Room
Stayed in Mar 2024
Business travelers
62 review
5.0/5
Outstanding
Posted on Mar 30, 2024
If you stay here for a long time, you will know that the experience is good, the price-performance ratio is very high, and it is very friendly to business travelers! The convenience of transportation depends on your own experience. It is very convenient to the company!
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Response from Property: Thank you very much for your good comments on our hotel. Your satisfaction is our greatest pursuit. We will continue to be committed to providing quality services and comfortable accommodation experience. Thank you for your support and trust in us, and we look forward to your visit again!
chowing
Deluxe Queen Room
Stayed in Mar 2024
Business travelers
11 review
5.0/5
Outstanding
Posted on Mar 16, 2024
This is a newly opened hotel. When I checked in, the front desk upgraded my room for free. The facilities are very new and there is no decoration smell. The room layout is also very comfortable, and they provide self-service midnight snacks in the evening. I was very satisfied with the stay.
Original TextTranslated by Google
Response from Property: Dear customer, hello! Thank you very much for your support of our hotel. We always believe that good reputation must be recommended by the most sincere satisfaction of guests. At the same time, we are also honored to serve you. We welcome you to choose our hotel again whether for business trip or travel! Sincerely look forward to your visit again!
Kedaya
Four Seasons Room ( Sofa Bed+Smart Voice Control + Smart Sanitary Ware + Lai Fen Hair Dryer + King Koil Mattress)
Stayed in Mar 2024
Business travelers
19 review
3.2/5
Posted on Mar 13, 2024
I stayed for 4 nights in total, divided into 2 times. I think I have the right to comment. Let's talk about hygiene first. First stay (stayed for 2 nights in total) Disadvantages: I am really not so picky about hygiene. There was a toothpaste cap used by the previous guest under the sink and a ball of hair in the bathroom. I reported it. Advantages: The front desk apologized after the feedback. Second stay (stayed for 2 nights) Disadvantages: I just took a casual look at the hygiene this time. There was hair and dust behind the door. I didn't care too much, so I won't go into details. The most unpleasant thing happened. I said that the room remote control seemed to be out of power and reported it to the front desk. The front desk responded quickly. But! I am a single female, and the hotel sent a male staff member to my door. At that time, I had just taken a shower and washed my hair, and my clothes were relatively thin. I felt very embarrassed. As soon as this male staff member entered the door, he said, "What? You don't know how to use the remote control?" The tone looked down on me. I wanted to ask you back, why don't you talk properly after knocking on the door? ? ? ? ? ? Don't you ask me what happened? ? ? ? ? ? The staff walked into the room by himself. I said the remote control looked like it was out of power. Then he took the remote control without saying anything and tested it. He said in an impatient tone: Isn't it powered? The lights are on? It's not good to recall it. He pressed the remote control several times but there was no response. Finally, he restarted the TV and fixed it. After it was fixed, he threw the remote control on the bed and said two words coolly: OK, he just walked away by himself. Do you think you are handsome like this? Acting as a domineering president? ? ? Advantages: The set meal I ordered has a simple meal, and it was prepared for me at the time I requested. This is good But after the trouble, I also want to tell everyone that the beef noodles are spicy, which is very unfriendly to people who don't eat spicy food. I had diarrhea 3 times, but I took it as my bad luck because I didn't ask clearly
Original TextTranslated by Google
Response from Property: Dear guest, hello! Thank you very much for your stay and detailed comments. We are sorry to see that this stay did not meet your expectations. We apologize for the inconvenience. The hotel management attaches great importance to your opinions. We immediately convened the heads of relevant departments to analyze the causes of the problems and make detailed rectification measures. We strictly require the room cleaning staff to pay more attention to the details of hygiene, strengthen the training of employees' language and courtesy to guests, and optimize some process details, in the hope of bringing you a better experience next time. It is the continuous care and supervision of guests like you that enables us to constantly discover problems in our work, correct them and make continuous progress. We sincerely look forward to seeing you again!
Foqiangongguoseng
Deluxe Queen Room
Stayed in Mar 2024
Business travelers
41 review
5.0/5
Outstanding
Posted on Mar 7, 2024
The reason for choosing a new hotel is hygiene. Parking is convenient. There is a Xinjiang barbecue nearby. If hygiene is not a consideration, the taste is pretty good😂 The view from the room is beautiful. By the way, the lobby is on the 21st floor. Please go down to check in. The front desk service is very good. The breakfast is simple but good. I will stay here again next time.
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Response from Property: Dear guests, hello! Thank you very much for choosing SSAW Boutique Hotel Hangzhou and sharing your stay experience with us. We are very happy that the hotel's facilities, equipment and services have given you a pleasant experience. Thank you for your recognition and love for the hotel. It is our honor to provide you with a satisfactory service. We sincerely look forward to your coming again and wish you a happy life!