West Lake Soeng Ji Villa

Don't come to this black shop. First of all, the service is very poor. They are as indifferent as uncles. They demagnetized our room card, so we were frozen outside for a long time and couldn't get into the room. The child caught a cold that night. The location is very remote, and it is inconvenient to go anywhere. The room is advertised as 40 square meters on the platform, but it is not even 30 square meters in reality. The room is dark and damp, the bathroom floor is full of water, the walls are mottled, and the curtains are covered with ****. I contacted the room service to ask me to pay more to change the room, and there is no privacy. The waiter walked past my window while I was lying on the bed. It was so embarrassing that we looked at each other. The toilet leaked because the bathroom was very small. The electric toilet turned on and off by itself, which was very strange. The whole hotel is on the mountain, which is very inconvenient with children, the elderly and luggage. There is no elevator and it is all slippery and shaking steps. When waiting for the bus, I met nearby residents who said that this place is just to cheat outsiders. They all locals know that this place is not very good.

Service: The daily breakfast is very rich, and the service is very considerate. They will help take care of the elderly and help carry luggage. Missing items will also be sent out in time. Environment: Sitting by the window, surrounded by the ancient charm of Jiangnan style, a ray of sunlight passes through the branches and through the window screen, making people feel warm in the cold winter, which completely soothes my previous memory of the dampness of Hangzhou.

At noon on December 5, when I was checking in for an extension, the person claimed to be the front desk manager (female). She had a very poor service attitude towards guests, ignored guests, was self-righteous, and had an arrogant attitude. The boss really drove away customers by hiring such a person. I originally wanted to stay for two more days, but I decided to choose another hotel.

The room is well-equipped. The staff is always online and very dedicated. The door security is responsible. There will be fruit and porridge delivered to the room in a thermos cup tomorrow. I am quite satisfied.