錦江之星酒店（杭州西湖店） Reviews

Name: 錦江之星酒店（杭州西湖店）
Address: Shangcheng District, Hangzhou, Zhejiang, China, Mainland, China
Rating: 4.6

錦江之星酒店（杭州西湖店）

Shangcheng District, Hangzhou, Zhejiang, ChinaView Hotel Details

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Rooms and Guests

錦江之星酒店（杭州西湖店） Guest Reviews

4.6/5

Very Good

591 review

Verified reviews

Location4.6

Amenities4.6

Service4.6

Cleanliness4.7

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All reviews(591)

Positive reviews(570)

Reviews with photos/video(81)

Classy environment(57)

Easy to get around(52)

Friendly front desk staff(42)

Convenient for shopping(29)

Many dining options(20)

Small room size(19)

Would stay again(16)

Close to metro(13)

Negative reviews(21)

Zuotengjiusi

Xingyue Standard Double Bed Room

Stayed in Oct 2023

Business travelers

5 review

5.0/5

Outstanding

Posted on Oct 18, 2023

服务：very good

Lan～sha…

Xingxuan Superior Twin Room

Stayed in Aug 2024

Family

2 review

2.5/5

Posted on Aug 8, 2024

The room is so small, the passage to open the suitcase is blocked, and the washbasin is so small, a little bigger than my hand. No refrigerator. The bathroom door is unlocked. It was written that check-in is after 14:00, but when I arrived at the hotel at 14:30, I could not check in. It was said that it was because VIP members delayed check-out. This statement is very unreasonable. Since it is not possible to allow guests to check in at 14:00, it should be marked that check-in is at 16:00. . I was told that I could check in at 15:00, but when I came back at 15:30, I was told that they were still cleaning and had to wait. This service is very uncomfortable. The hotel has a small facade, a small front desk, a small elevator... in short, everything is small, and there is no restaurant, no breakfast, and it is inconvenient to eat. This is the worst Jinjiang hotel I have ever stayed in. The Southern Song Yujie store I stayed at a few years ago was much better than this one. Never come again next time.

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Response from Property: Dear guest! Thank you very much for your stay and detailed review. It is the continuous concern and supervision of our customers like you that enable us to continuously discover problems in our work, make corrections and make continuous progress. From your review, we are sorry to see that your stay did not meet your expectations, and we apologize for the inconvenience caused to you. We have made careful investigations and timely rectifications. Your tolerance and understanding are encouragement and support for our work! We sincerely look forward to your visit again!

Guest User

Xingyue Standard Double Bed Room

Stayed in Jul 2024

Solo travelers

30 review

5.0/5

Outstanding

Posted on Jul 26, 2024

Everything is very good. It is only a few hundred meters away from the West Lake Scenic Area in Hangzhou. The food downstairs is also good. I will stay here again next time I have the opportunity.

Original TextTranslated by Google

Response from Property: Dear customer, thank you for your affirmation of Xiaojin. We will continue to work hard to serve every customer and look forward to seeing you again!

Anonymous User

Xing Xuan Deluxe Twin Room

Stayed in Jul 2024

Family

6 review

5.0/5

Outstanding

Posted on Jul 29, 2024

The location is very good, very close to the West Lake. There is also a must-try Wuzi Noodle House downstairs.

Original TextTranslated by Google

Response from Property: Dear customer, thank you for your affirmation of Xiaojin. We will continue to work hard to serve every customer and look forward to seeing you again!

Guest User

Xingyue Superior Double Bed Room

Stayed in Jul 2024

Business travelers

6 review

5.0/5

Outstanding

Posted on Jul 29, 2024

The room is very nice and the service staff is very friendly. I will stay here again next time.

Original TextTranslated by Google

Response from Property: Dear customer, thank you for your affirmation of Xiaojin. We will continue to work hard to serve every customer and look forward to seeing you again!

EU778

Xingxuan Superior Twin Room

Stayed in Jul 2024

Business travelers

1 review

1.0/5

Posted on Aug 4, 2024

Poor sound insulation, noisy in the middle of the night on the side of the road

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Anonymous User

Xingyue Superior Double Bed Room

Stayed in Jul 2024

Family

2 review

5.0/5

Outstanding

Posted on Aug 1, 2024

Very comfortable stay

Original TextTranslated by Google

Response from Property: Hello dear guests! Thank you very much for choosing to stay at our branch and sharing your stay experience! Guests who encounter relevant problems during their stay can report it to the front desk in a timely manner. The hotel is on duty 24 hours a day. We will try our best to help you solve the problem as soon as possible. Our branch is committed to providing you with a cordial and thoughtful check-in experience. We sincerely look forward to your stay. Come again!