Grand New Century Resort Xianghu Hangzhou

Very nice hotel. Only small comments for the gym, could have been a bit better equipped. And in restaurant it was very difficult with communication in English, was a bit of a lottery what food I ordered

Wonderful experience at this hotel. The staff is very helpful and kind. The rooms are gorgeous and spacious. The different varieties of breakfast was delightful. Beautiful beautiful hotel and deco

If you are thinking of booking this hotel, do it. Absolutely lovely looking room. Big bath and beautiful view (for us). Only thing to note for foreigners is that you need a swimming cap for the pool which we had to purchase, wish we knew this sooner as we could have sourced elsewhere.

The hotel is a good escape from the more popular West Lake area and is tucked away in an area filled with farms and quiet riverside ambience. The hotel room was large and had good natural light due to its big balcony window. The downsides were a smokey smelling bathroom as someone previously had smoked in the room. The pillows were too soft and couldn't support our necks, causing headaches in the morning. Also for breakfast, it was extremely crowded as there were not enough tables to seat all the guests. We wanted to sit outside and was told by the staff to simply stand outside and wait for people to leave but there was not much space out there either. Many of the guests were unhappy and arguing with staff causing an uncomfortable atmosphere.