Rs Hotel (Hangzhou Xiaoshan Airport)

Rs Hotel (Hangzhou Xiaoshan Airport) Reviews

Rs Hotel (Hangzhou Xiaoshan Airport)

Kanhong Road 905-1 No, Hangzhou, ChinaView Hotel Details
Rs Hotel (Hangzhou Xiaoshan Airport)
Rs Hotel (Hangzhou Xiaoshan Airport)Rs Hotel (Hangzhou Xiaoshan Airport)Rs Hotel (Hangzhou Xiaoshan Airport)
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Rs Hotel (Hangzhou Xiaoshan Airport) Guest Reviews

4.6/5
Very Good
205 review
Verified reviews
Location4.6
Amenities4.6
Service4.7
Cleanliness4.6
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All Reviews(205)
Positive reviews(198)
Reviews with photos/video(111)
Well designed(33)
Offers pick-up/drop-offs(25)
Close to airport(24)
Well decorated(18)
Friendly front desk staff(18)
Perfect for kids(17)
Delicious breakfast(11)
Has facilities for children(6)
Negative reviews(7)
DanielJezak
North European-Style Romantic Room - Double Occupancy (Bathtub)
Stayed in Feb 2024
Solo travelers
12 review
5.0/5
Outstanding
Posted on Feb 17, 2024
Very nice hotel, close to the airport. Room design was also quite interesting and modern.
Yollandi
Guestroom - 4-Person Occupancy
Stayed in Dec 2023
Friends
27 review
4.0/5
Very Good
Posted on Dec 27, 2023
The hotel is conveniently located close to the airport. It has all the basic amenities. It's very clean and the service was great.
Response from Property: Dear guest: Hello! Thanks for your recognition and support of our hotel! We will work harder and continuously improve in the future, striving to provide better service to our customers. We look forward to your next visit! Best wishes for you!
Guest User
North European-Style Room - Triple Occupancy
Stayed in Jun 2024
Family
5 review
5.0/5
Outstanding
Posted on Jun 10, 2024
At first I was worried when I saw a few bad reviews, but I was totally unconcerned. The service was very good. They also gave us a bag of gifts on the Dragon Boat Festival. The nail clipper set in it was very practical. The bed was also very comfortable, similar to a 5-star hotel. Because we brought three children, many large hotels didn't have enough parent-child rooms, or they were too old. We came to Sam's, which is very convenient and only takes 20 minutes by car. The set meal also includes a full meal. My husband said it was a great deal. The children liked the environment here very much. I have to say that the designer of this hotel is quite talented. Any photo taken is very good. There is a restaurant open to the public downstairs, and the food is good. I will come here to stay once on weekends in the future, play in the water and sand, have a barbecue set meal outdoors, and then go to Sam's. This is just right for two days and one night.
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6/12
Response from Property: Thank you for your great affirmation! It has given us more confidence in doing a good job in RS Hotel. With your support, satisfaction is the original intention of our hotel service industry. Customers' continuous satisfaction is our eternal pursuit. Although the gathering is short, the friendship is forever. I look forward to one day in the near future, we will gather in RS again. Service is endless, and we still need to work hard to improve ourselves. RS Hotel Xiaoshan Airport Branch welcomes you to come home next time. Thank you again!
Guest User
Guestroom - Double Occupancy
Stayed in Jun 2024
Family
5 review
5.0/5
Outstanding
Posted on Jun 28, 2024
The cave room we originally booked was also very popular with the children, but the room had no windows and was a bit depressing. The housekeeper Xiaogu, a beautiful sister, changed it to a parent-child room with windows for free. The room was large, clean, and in a good environment. It was very nice and we slept very comfortably at night. When we checked in, we were given a 100 yuan barbecue voucher. Because it rained, we couldn't use it. Xiaogu, the housekeeper, coordinated us to use it for dinner in the hotel restaurant, which was a good deal. Because the flight was delayed, Xiaogu, the housekeeper, also delayed our check-out by three hours and changed the airport drop-off time. It was really considerate and the service was great. The child said that he must give a five-star review. This was the best experience of this trip.
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Response from Property: Dear guests, hello! We are very happy to see your satisfaction! As long as you live comfortably and at ease, no matter how much we pay, it is worth it. It is our honor to meet you on your journey. Let us continue to work hard and make you feel more at home and surprised when you visit our hotel again. Thank you!
Tianbianyulou
North European-Style Room - Triple Occupancy
Stayed in Jun 2024
Family
8 review
5.0/5
Outstanding
Posted on Jun 25, 2024
The room has a large bed and 2 single beds, suitable for a family of 2 adults, 1 adult and 1 child! The flight was delayed, and the hotel provided free airport pick-up, which was very convenient. The hotel is also close to the airport. The hotel housekeeper Beibei is very enthusiastic and you can ask any questions at any time! The buffet breakfast is also good, and it can be the first choice for taking a flight. The deluxe double meal at this hotel: It tastes good. Because the flight was delayed, I missed dinner and changed to lunch. Unfortunately, I ate too much at the buffet breakfast and was not very hungry at noon!
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Response from Property: Dear guest, hello! We are deeply moved by your heartwarming comments. The years are peaceful and my heart is at peace. Only by experiencing it can you understand. We can continue the same accommodation environment and provide better services as always. If you like our RS department, remember to come back and see us often! I wish you happy every day! Haha!
Guest User
North European-Style Family Friendly Room
Stayed in Jun 2024
Family
1 review
5.0/5
Outstanding
Posted on Jun 11, 2024
The experience was very good. The children had a lot of fun in the room. They didn't want to go out to play after playing on the slide. The front desk staff was also very enthusiastic. It felt like home, especially Xiaojie, who was so enthusiastic. Five-star praise
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Guest User
Guestroom - 4-Person Occupancy
Stayed in May 2024
Family
9 review
2.0/5
Posted on May 3, 2024
I just want to say one thing, the room is not soundproof, there was a lot of clanging upstairs at around 12:30 in the morning, which prevented us from getting a good rest. My child didn't sleep until after 12:00. I called the front desk twice but the problem was not handled in time. I could still hear the noisy noises upstairs until after 1:00. I was speechless!
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Response from Property: Dear guest: Hello! We understand your sleeping situation at night very well. The front desk responded to it immediately. We are all guests staying in the hotel. As for the noise made by others, the hotel can only remind guests to keep their voices down but cannot prohibit them. Please understand.
Guest User
North European-Style Family Friendly Room
Stayed in Apr 2024
Family
5 review
4.6/5
Great
Posted on May 4, 2024
A fun and comfortable hotel that won't waste your money. Highly recommended for friends who travel with families. You can stay in the hotel and satisfy your children's play paradise. From the room to the outdoors, every place is a beautiful scenery. It's a pity that the coffee shop I wanted to visit was under renovation, so I couldn't sit down and check in.
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Guest User
North European-Style Loft
Stayed in Apr 2024
Business travelers
2 review
5.0/5
Outstanding
Posted on May 1, 2024
The lobby and the exterior are in North African Moroccan style. The rooms and bedding are very clean, the hotel facilities and equipment are very new, the sound insulation is very good, and it is close to the airport. The service is very good, from the entrance to the check-out, there is a smile to greet, and the accommodation time is extended for free, which is very humane.
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Yunmoぃ
Guestroom - Double Occupancy
Stayed in Apr 2024
Business travelers
15 review
5.0/5
Outstanding
Posted on Apr 28, 2024
This is a very nice hotel. The room is very unique and very suitable for taking photos (my photography skills are not very good). The bed is very comfortable. I slept very well last night. The ladies at the front desk are also very beautiful and the service is warm. The hotel also provides a rich buffet breakfast and various leisure facilities. It was a very good stay. Next time I come to Hangzhou, I will experience other room types. It is said that each room type is different.
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6/8
Qiepiansanmingzhi
Guestroom - Double Occupancy
Stayed in Apr 2024
Family
11 review
4.0/5
Very Good
Posted on Apr 6, 2024
The room is quite unique. There were three people registered, but there were only two pairs of slippers in the room. I called the front desk to ask for another pair, but they said they couldn't give me two pairs per room. I asked twice and they said no in a very cold manner! I went to the first floor to ask the front desk again, and they asked me how many people were checking in. I said three, so they gave me one!
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Response from Property: Dear guest: We are very sorry to hear that you are dissatisfied. We will increase our efforts to train our employees to respond to guests' demands and meet their requirements to the best of our ability. Thank you for your evaluation of the hotel and welcome to visit us again!
Guest User
North European-Style Family Loft
Stayed in Apr 2024
Family
1 review
1.0/5
Posted on Apr 5, 2024
My kids like the loft room type, but we had no choice but to book such a remote place. It's said to be a new hotel, but the sewer in the room was leaking, there was no milk for breakfast, and there were very few things. The chopsticks were one long and one short, and the cups were only paper cups. The quilt was yellow and dirty. I told the front desk that the sewer in the room was leaking, but there was no response, no repair, and no feedback. I will never stay here again, and I will tell others not to stay here.
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Response from Property: Dear guest: We are very sorry to hear that you are dissatisfied. The hotel attaches great importance to your opinions and suggestions. We will actively respond to guests' demands in the future and perform more strict maintenance of hardware facilities. This is a spur to us. We hope that you will stay in our hotel again when you come to Hangzhou next time, so that you can have a different experience. I wish you a happy life and all the best!
Healer℘
Guestroom - Double Occupancy
Stayed in Apr 2024
Couples
7 review
5.0/5
Outstanding
Posted on Apr 9, 2024
Except that it is easy to hit the head, scratch the hands and can't watch the TV you want, everything else is pretty good.
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Response from Property: Dear guests: Hello! Thank you for your full five-point evaluation of us. We will continue to work hard with your encouragement and support. I believe we will do better! Thank you for your continued support! I wish you a safe and happy life!
Guest User
North European-Style Loft
Stayed in Mar 2024
Friends
4 review
5.0/5
Outstanding
Posted on Mar 20, 2024
This hotel was recommended by a friend. The location is easy to find and the price is very reasonable. It was a pleasant surprise for the first time. The sanitation was very clean and I didn't find any dirty or messy places. It was pretty good.
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Response from Property: Dear guests: Thank you very much for your support and recognition of RS Hotel in all aspects. Through your meticulous description, I can feel the happiness brought to you by this journey. This is what we service providers have always pursued, and it will also become our motivation to continue working hard and making progress. We look forward to serving you next time!
Guest User
North European-Style Loft
Stayed in Mar 2024
Family
1 review
5.0/5
Outstanding
Posted on Mar 19, 2024
The room is very unique, completely different from what I imagined, I like it very much. Secondly, the hygiene is also clean, which makes me, a person with mysophobia, feel that this is my home at first sight.
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Response from Property: Dear guest: Hello! Thank you for your full score review. Your support and encouragement are the greatest motivation for us to move forward. RS Hotel strives to create a warm and comfortable living environment for guests and meet the requirements of different guests with the highest cost-effectiveness. RS looks forward to seeing you again!