Hangzhou West Lake Wulin Square Huancheng North Road Light Residence Hotel

The room is very clean, the service attitude is good, the experience is great, the location is also very good, it is very convenient to go anywhere

This is my first time staying at the Atour brand ~ Light Residence Hotel. The first floor of the hotel displays Atour's products, and the night snack service is also very considerate. It takes 10 minutes to walk to Wulinmen Pier. You can take a water bus to take a trip to the Beijing-Hangzhou Grand Canal. It takes about 20 minutes to walk to Wulin Night Market to enjoy delicious food. The spring cherry blossoms along the way are very beautiful. The hotel staff are very enthusiastic and comfortable to stay in. Recommended~

Facilities: Very new, with a gym and self-service laundry Environment: Very good, breakfast is delicious and nutritious Hygiene: Very clean, both in the room and in the public area Service: Very good service attitude, very enthusiastic and professional

I feel that the emotional intelligence of some staff needs to be improved. They always seem to have some hidden meanings in their communication, which makes people feel a little uncomfortable. However, other than that, other aspects are pretty good, especially the room, which is kept clean and tidy, making people feel comfortable living there. I hope the staff can pay attention to the way of communication and make the service more considerate.