Crowne Plaza Hangzhou Riverside, an IHG Hotel Reviews
Crowne Plaza Hangzhou Riverside, an IHG Hotel
No. 888 Ke Ji Guan Street, Binjiang District, Binjiang District, Hangzhou, Zhejiang, 310051, ChinaView Hotel Details
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Crowne Plaza Hangzhou Riverside, an IHG Hotel Guest Reviews
4.8/5
Excellent
2753 review
Verified reviewsLocation4.8
Amenities4.8
Service4.8
Cleanliness4.8
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All reviews(2753)
Positive reviews(2728)
Reviews with photos/video(800)
Fantastic river view(519)
Friendly front desk staff(461)
Delicious breakfast(237)
Perfect for business trips(139)
Luxurious(33)
Great swimming pool(31)
Delicious buffet(31)
Negative reviews(25)
SK HKG
1 King Standard River View
Stayed in Sep 2024
Travel with friends
3 review
Outstanding
Posted on Nov 24, 2024
Service was excellent! Room is comfy and clean. Good size toilette. Food is good. Many varieties in both dinner and lunch buffet.
Spacious parking space which is free!
Will definitely return.
Response from Property: Dear guestThank you for staying with Crowne Plaza Hangzhou Riverside. We are glad that you are satisfying with our hotel. And thank you for sharing your living experience with us. Looking forward to your next stay. Hope you have a nice day!General Manger Jason Xu
Guest User
1 King Premium River View
Stayed in Feb 2024
Couples
14 review
Outstanding
Posted on Mar 30, 2024
Hotel is ideally situated for city skyline views, quite amazing! Local walkways, bicycle paths, and gardens along the river are just a couple minutes away, walking! Hotel staff are courteous and very helpful, choices for meals are delicious! Highly recommended for personal and business stay, travels! Thank you, Lorenzo Zhang, a wonderful hotel!!
Response from Property: Dear guestThank you for staying with Crowne Plaza Hangzhou Riverside. We are glad that you are satisfying with our hotel. And thank you for sharing your living experience with us. Looking forward to your next stay. Hope you have a nice day!Hotel Management Team
愛吃麻辣的鯊魚貓
1 King Standard River View Lounge Access
Stayed in Aug 2023
Business travelers
6 review
Posted on Oct 4, 2023
Nice to have welcome desserts but should remove after first day
Response from Property: Dear guestThank you for staying with Crowne Plaza Hangzhou Riverside. We are glad that you are satisfying with our hotel. And thank you for sharing your living experience with us. We think highly of your advice and will improve our services. Looking forward to your next stay. Hope you have a nice day!Management Team
Bianca Blanche
1 King Standard
Stayed in Jul 2023
Solo travelers
20 review
Outstanding
Posted on Aug 16, 2023
Great stay. Service manager Lorenzo was a great help.
Response from Property: Dear guests, hello! Please accept our compliments from Crowne Plaza Hangzhou Bin'ao! Thank you for sharing your stay experience with us. We are glad that you were satisfied with your stay. The Crowne Plaza brand actively creates a new modern business travel experience for guests, and looks forward to a new upgraded experience every time you stay. We hope you will come again! Sincere blessings, the management team of Crowne Plaza Hangzhou Bin'ao
Anonymous User
1 King Standard
Stayed in Oct 2023
Travel with friends
2 review
Outstanding
Posted on Nov 8, 2023
It has been a pleasant stay in this hotel. It is clean, spacious and has a really good view across the river. The night scene is great and we get to stroll along the river just across the road. Nicole, Kylo and George have been very helpful during our stay here. They have assisted us in every way we needed cos it was our first time here and we didn’t know how to go about it. Overall it was a great stay! Will definitely come back to this hotel again if I were to visit Hangzhou again.
Response from Property: Dear guestThank you for staying with Crowne Plaza Hangzhou Riverside. We are glad that you are satisfying with our hotel. And thank you for sharing your living experience with us. Looking forward to your next stay. Hope you have a nice day!General Manger Jason Xu
Xuzecong
1 King Standard
Stayed in Nov 2023
Business travelers
4 review
Outstanding
Posted on Dec 28, 2023
Lake view room，kindly manager who called Lorenzo，a fabulous experience！
Response from Property: Dear guestThank you for staying with Crowne Plaza Hangzhou Riverside. We are glad that you are satisfying with our hotel. And thank you for sharing your living experience with us. Looking forward to your next stay. Hope you have a nice day!General Manger Jason Xu
D21
2 Twin Standard
Stayed in Sep 2023
Family
1 review
Outstanding
Posted on Oct 8, 2023
Clean, modern and spacious rooms. My family enjoyed the great stay here.
Response from Property: Dear guestThank you for staying with Crowne Plaza Hangzhou Riverside. We are glad that you are satisfying with our hotel. And thank you for sharing your living experience with us. Looking forward to your next stay. Hope you have a nice day!General Manger
Guest User
1 King Standard
Stayed in Apr 2023
Business travelers
7 review
Outstanding
Posted on May 15, 2023
Perfect
Response from Property: Dear guests, hello! First of all, on behalf of Crowne Plaza Hangzhou Bin'ao, we would like to thank you for your support and sharing your stay experience with us. I'm glad to hear that you were satisfied with your stay. We will wholeheartedly provide you with high-quality services and hope that every guest will enjoy a home away from home experience. We hope Crowne Plaza Hangzhou Bin'ao can become your home away from home. Welcome to come back often! Congratulations to the management team of Crowne Plaza Hangzhou Binao
Guest User
1 King Standard
Stayed in Sep 2023
Business travelers
5 review
Outstanding
Posted on Dec 31, 2023
room is very good.Lorenzo friendly and help.Fablous stay
Response from Property: Dear guestThank you for staying with Crowne Plaza Hangzhou Riverside. We are glad that you are satisfying with our hotel. And thank you for sharing your living experience with us. Looking forward to your next stay. Hope you have a nice day!General Manger Jason Xu
Luna
Standard Room
Stayed in Jun 2023
Business travelers
2 review
Outstanding
Posted on Oct 9, 2023
Great hotel with great views from the room
Response from Property: Dear guestThank you for staying with Crowne Plaza Hangzhou Riverside. We are glad that you are satisfying with our hotel. And thank you for sharing your living experience with us. Looking forward to your next stay. Hope you have a nice day!General Manger
Guest User
2 Twin Standard
Stayed in Jul 2023
Family
9 review
Outstanding
Posted on Aug 14, 2023
Lorenzo kindly and helpful.perfect
Response from Property: 尊敬的賓客，您好！請接受來自杭州濱奧皇冠假日酒店的致意！感謝您與我們分享入住體驗，很高興您對此次入住感到滿意。皇冠假日品牌積極為客人打造摩登商旅新體驗，期待您的每次入住都能有新的升級體驗，希望您再次光臨！誠摯祝福，杭州濱奧皇冠假日酒店管理團隊
Wan Vanice
1 King Standard
Stayed in Sep 2023
Travel with friends
3 review
Outstanding
Posted on Oct 19, 2023
Kylo service is. good
Response from Property: Dear guestThank you for staying with Crowne Plaza Hangzhou Riverside. We are glad that you are satisfying with our hotel. And thank you for sharing your living experience with us. Looking forward to your next stay. Hope you have a nice day!General Manger Jason Xu
Guest User
2 Twin Standard
Stayed in Dec 2024
Business travelers
17 review
Outstanding
Posted on Jan 13, 2025
I was on a business trip and had a very good stay. The room was very clean, especially the river view room, which had an unbeatable view. The breakfast was also good. The executive lounge service was also provided. The staff were very professional, especially Miya from the housekeeping department and Xiao Xue from the executive lounge. They were both very professional and patient. It was a very good stay experience.
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Anonymous User
1 King Standard River View
Stayed in Dec 2024
Travel with friends
3 review
Outstanding
Posted on Jan 4, 2025
The facilities of the new hotel are still very new and clean. The hotel will call one day in advance to inquire about specific requirements. Xiao Liu at the front desk was enthusiastic and provided free room upgrades and breakfast. The river view room has a good view. I will consider staying here next time I come to Hangzhou.
Original TextTranslated by Google
Response from Property: 尊敬的賓客，感謝您對酒店的好評和肯定，同時很開心得知您對酒店同事的服務感到滿意。杭州濱奧皇冠假日酒店是2023年3月開業的新酒店，設施設備完善，毗鄰錢塘江，希望助力您出行愉快。誠摯歡迎您的再次光臨，酒店將為您提供始終如一的高品質入住體驗。此致敬禮杭州濱奧皇冠假日酒店管理團隊
Guest User
2 Twin Standard River View
Stayed in Nov 2024
Family
9 review
Outstanding
Posted on Jan 2, 2025
Very good river view room, good service, the room decoration is also my favorite style. Just caught up with the New Year's Eve, the big fireworks on the riverside at night were in full view. I will come to this hotel next time
Original TextTranslated by Google
Response from Property: 尊敬的賓客，您好！首先，謹代表杭州濱奧皇冠假日酒店感謝您對我們的支持，並且與我們分享您的入住體驗。 很高興得知您對此次的入住感到滿意。我們將竭誠為您提供優質的服務，希望每位貴賓都享受到賓至如歸的體驗。希望杭州濱奧皇冠假日酒店能成為您的家外之家，歡迎常回來！此致敬禮杭州濱奧皇冠假日酒店管理團隊