Guest User
December 25, 2024
I am writing this review to make people aware of the level of customer service found at this hotel. I was booking several stops in an extended vacation that in southern South America, which was including a stay in Easter Island. I booked a room at Hotel OHIRO and then within a minute after I booked, I realized that I had the days off by a few. I immediately contacted the hotel (I still have the message thread on WhatsApp) and explained the situation that I still wanted the hotel but just to switch the days from the 22nd to the 26th, to the 25th to the 29th. To make a long story short, they said that they don't make changes and that I can rebook and pay again for the new rooms with no refund. I can see if I waited a month and then was asking for a switch, but this was literally immediately after the booking was made. The person at the desk said that they would get back to me, but never did. My messages to them went unanswered.