Les Orangers Garden Villas and Bungalows Ultra All Inclusive

Guests praise the exceptional service, spotless cleanliness, fantastic facilities, and spacious, comfortable rooms. However, some may find the amenities too similar.

Our recent experience at this hotel was extremely disappointing, especially considering it is marketed as a 5-star property. 1. Upon arrival, it took over an hour to get a room, even though we had a crying baby with us. This was exhausting and unacceptable. 2. We noticed that certain guests were given priority treatment simply because of their Instagram presence. This favoritism over other paying guests left us feeling neglected. 3. The hotel organized a loud external event that went on until 4 a.m. — with music so loud our baby could not sleep. 4. At no point during booking were we informed about this event, and to make things worse, we were placed in a room right next to it. 5. The service overall was poor, not up to 5-star standards. 6. The food quality was also disappointing. Overall, this stay felt like a deception. Instead of the comfort and professionalism one expects from a luxury hotel, we encountered delays, noise, poor service, and lack of transparency. We left feeling that the reputation of the hotel does not match the reality.

My family has been loyal to this hotel for many years, returning annually with high expectations. Unfortunately, over the past two years, we’ve noticed a clear and consistent decline in both service and overall quality. This year’s experience confirmed our concerns, and sadly, we will not be returning next year. We chose this hotel again expecting a premium, ultra all-inclusive 5-star experience—especially given the price point. However, what we encountered fell far below those expectations. From service inconsistencies to issues with food quality and amenities, the overall standard no longer matches what the hotel once offered or what it claims to provide. ROOM The room was spacious, with king size bed and nice balcony, which was a plus, but lacked basic amenities such as an ironing board. Towels were insufficient for two guests and were only delivered late in the afternoon. This lack of attention to detail was disappointing. RESTAURANT & FOOD EXPERIENCE The dining experience was underwhelming overall. - Food variety was limited, especially during peak hours. Long queues formed at stations serving noodles and grilled meats, and once items ran out, they were often not replenished. - Several food quality concerns stood out: some shrimp verrines had a noticeable odor, the cheese was not fresh and clearly industrial, and presentation was inconsistent—some tables were missing utensils or place settings entirely. - Service was inconsistent. While a few staff members were helpful, many were slow, inattentive, and occasionally impolite. POOL AREA – BATHROOMS The bathroom near the large pool was poorly maintained: it smelled unpleasant and water was spilled across the floor, making it uncomfortable to use. BEACH BAR & SERVICES We requested a chicha (hookah) at the beach bar and were told to bring our own tobacco, which was surprising. As this is marketed as an all-inclusive hotel, the expectation was that chicha would be fully provided, including tobacco.