Guest User
October 24, 2024
As most people have said, there is a lot of good and some significant bad with this resort. The good - Views are incredible, its a gorgeous location right on the ocean. Pools are lovely and spread throughout the property. The rooms are very nicely set up and beds are comfortable. Our room had coffee machine, a microwave and fridge which was nice. The gas station that's a 5 min walk down the road is very convenient for affordable breakfast and snacks. The bad - The service is just unacceptable for what you pay. You can't get your own ice, you have to call but none of the phones worked while we were there. The shuttle "wasn't running" during our 2 days but someone showed up the second day after we stressed about getting to the beach. We signed up for yoga a week in advance, got our mats in the morning, and nobody ever showed up. The front desk's reaction? "oh that's crazy" And then of course there is "the beach" that many have said, is non-existent. We were told its tidal, its not, there's no way to even get down to any sand. A local told us that a summer hurricane pushed the beach back but it should return. That's fine and understandable, but just BE UP FRONT ABOUT IT. Sadly I wouldn't come back here, even though I loved Bermuda. It has so much potential but the staffing/lack of concern for promised amenities left a bad impression.