Quality Inn

Upon arrival (without a reservation) we were told there was vacancy. The walk in rate was considerably higher than booking through *******. The agent wouldn’t match the rate and said we had to book through them. I did so right there at the desk. I used the only card I have and got an immediate confirmation. After about 15 minutes, the unfriendly agent said she couldn’t check us in because the card she had on file didn’t match what I used to pay. ITS MY ONLY CARD. I showed her my receipt showing the last four digits of my card as well as my physical card that matched. She said there was nothing she could do. No manager on property. She called the manager at home and we were told to wait and they would try to be there to help us in about 30-minutes. Once the manager arrived, she was able to do something in the computer and we were good to check in. No apology. No explanation. The room was smelly and muggy. At this point, we just needed sleep. Very poor customer service

Unaccomadating staff and put back in the furthest room when it was mostly empty. Do not recommend.

The hotel charge me more than what it said it would and when I spoke to the front desk, they can barely speak English and they told me my bank charged me twice and my bank said that was ridiculous. So now I’m fighting to get my money back.

Nice stay Everyone we came in contact with on staff was extremely pleasant and seemed to genuinely care about our stay. Was a pleasant over night stay.

Very non hospitable the staff is rude and acts as you the customer ows them something

Rude front desk I was given a card for room 220 two separate times when my room was 219 and on the third attempt I asked the representative what card he was given me for what room and he admitted he was given me the wrong key to the wrong room so he fixed it. My female teenager was waiting in front of the hotel room door with our luggage while i was running back n forth trying to get the right key. Also he told me it was easier to get to my room from back of them building so i parked back there with my luggage and found out there was no way to open the door. So we had to drag our luggage around the front of the building to go in the front. Told me there wasnt going to be a hold on my credit card but there was a $75 hold placed. When i went to check out i complained to the front desk about it and he was very rude, accused me of lying and said they got cameras with audio. I said thats great they will be able to see and hear how i was treated. I will never stay there again.