Hampton by Hilton Hami

When checking in, I asked the front desk (lady) to register the license plate number three times and finally failed to register it. I scanned the code to pay the 2 yuan parking fee myself. They did not take the initiative to inform us of the time and location of breakfast. He talks and doesn't answer. The first time I called the front desk, I was hung up on. I called back and a male front desk guy who claimed to be the manager said they were too busy and didn't mean to apologize. Can busyness be the reason for hanging up the phone? It's simply too low-grade. Please choose carefully,

After returning from Xinjiang, I passed through Hami and stayed at the Hampton Inn by Hilton. Who knew that the hotel's quilt cover had not been changed. When I woke up in the morning, I found blood stains on the quilt cover. The hotel informed me that after testing, I would give a satisfactory answer. 8 days later, the hotel's manager Liu will be on vacation for a while. After a while, I asked my superior for instructions and tried my best to deal with it, but the problem was not solved. The service was extremely poor.

It was my first time to stay at the Hampton by Hilton Hotel in Hami. As soon as I entered the hotel, I was greeted by the smiles of the young man and the young lady at the front desk. He also specially introduced me to the snacks around the hotel and some of the facilities and equipment in the hotel. The gym and laundry room on the fourth floor are really convenient for business travelers like us. The room is clean, tidy and elegant, and the background wall beside the bed is full of local scenery, which is simply amazing. In particular, the breakfast in the breakfast room is diverse and nutritious, and the service staff's service awareness is also very high. I was really flattered. Next time I come to Hami, I will choose Hampton Inn by Hilton. Calling for you

This hotel in Hami is the worst experience I have ever had when staying at Hampton by Hilton. We arrived at the hotel at two o'clock in the afternoon. We had just gotten off the plane and didn't have a good rest. We wanted to book a good hotel and have a good sleep, but the front desk handled it for me. When I entered this room, I saw towels, bath towels, and floor towels used by the previous guests on the sink. It was not difficult for me to suspect that all the rooms in their house had not been inspected by the manager. When this incident occurred, the room manager did not apologize at all, with a playful smile. , I didn’t feel sorry. It took fifteen minutes for a room card to be sent, and everyone was dumbfounded. Secondly, it was the first time I saw the TV at the diagonal direction of the bed. Does your designer think that every customer has to squint to see the TV? Finally, the front desk service was the worst I have encountered. When I checked in, I made it clear that I needed a good rest. However, in order to prevent me from reporting the real situation, they made one call after another when I urgently needed sleep. They couldn't wait for me to rest. Process it again? The fruit on the fruit plate was not washed yet. Do you still want to solve the problem with this attitude? Really bad

I had booked a room a long time ago, but I was told that the two rooms I booked on the same day were the last two, and one of them still smelled like sewer. Not on the same floor either. You can only swipe your card to go up and downstairs to your own floor, which is extremely inconvenient. The smelly bathroom. I’ve stayed at Hampton Inn a few times and it was a bad experience.

The room was very clean and the service was very friendly, but it was a bit of a rip-off. The hotel parking lot has a self-service car wash service. Our car just happened to be dirty. We recharged 30 yuan and there was no refund if it was not used up. I asked the security guard and he said he would let me go. I called myself, but the call never got through, and the hotel didn't care. They just wanted to get a commission from the car wash. Please don't wash your car at the hotel's self-service car wash. It's not about how much money it costs. It's a rip-off behavior. Hotels allow merchants to invest in total space, so they should strictly control it and not ruin the brand of their hotel.