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5 star

Renaissance Hamburg Hotel
4.2/591 Reviews

Renaissance Hamburg Hotel

Hamburg|2.52km from Lutheran. Main Church of St. Trinity Altona

Latest booking 3 hrs ago

Stayed there three nights earlier this week. Nice central location, clean and spacious room, good food, friendly reception people, but..... In short, when reserving online, I wrote just one thing in the 'special requests' section, and that was ”As quiet a room as possible please.” I suppose the best and most truthful possible answer to this would have been, ”Sorry, that just won't be possible at the moment because there is loud construction noise all day long, starting at 7 a.m.. We have reserved a room for you at the nearby Marriott instead.” That is of course not what happened. This situation may of course not be entirely the case for every single room. A receptionist told us there were three separate construction projects happening and each affected a different part of the hotel. (None are in the hotel itself.) We had room 524, which is next to a fire escape stairway. I suspect the construction in question was below the bottom of the stairway as the noise seemed to come mainly from there. On Monday morning the jackhammers started at 8 a.m., On Tuesday they started at 7:30 and on Wednesday at 7 a.m. Yesterday (Wednesday), we came back in the middle of the day, hoping for a short nap as the workers took their lunch break, which they did at 12:15. No luck. The hotel ran a pre-announced test of the fire alarm on our floor at 12:35. It rang 8 times. The construction work restarted just after 1 p.m. I measured it at a constant 50 dB using an app on my phone. I feel quite strongly that the rooms in the areas most affected by the construction noise should not be on sale at all. If not, there should be a warning on the website that it will be noisy, advising prospective guests that they should really choose somewhere else for the time being. Yes, I realize that would be a tough decision, but you are putting your reputation on the line at the moment, and the current message seems to be that you don't care.

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Breakfast

Prizeotel Hamburg St. Pauli
3.9/540 Reviews

Prizeotel Hamburg St. Pauli

Hamburg|0.48km from Lutheran. Main Church of St. Trinity Altona
This hotel has a good location just in front of the Reeperbahn S-station, at 5 minutes from the Central Station and 30 min from the airport. It has 5 levels with some 50 rooms per floor and 3 lifts, and it is clean, new and modern, with comfortable beds, great showers, good wifi and even a music lamp! Well designed so that you feel comfortable even in a small place. The AC worked very well - we were in Hamburg on days with +39 Celsius degrees but the room was cool! The pillow was too soft, good for sleep but not enough when watching TV or reading - two such pillows/person would have worked better. Cold breakfast, quite generous. No cups & glasses, nor coffee facilities in the room, just 2 soft plastic cups. At check in we were told that service will be after 3 nights (!) and before having time to complain we got a voucher for two complimentary drinks at the bar! We had to dispose of our garbage every day as no one was coming to take it. We stayed 4 nights and after the first 3 when our room was finally cleaned, I noticed that my nightgown (put on the pillow) disappeared. I imagined that the cleaning guy took by mistake my white nightgown with the laundry, and I informed the reception, hoping that they could check the laundry...  The nice lady promised to bring me back the nightgown in 2 hours, but she came with a white skirt! that was not mine. So be careful with your clothes on the 4th day - nothing on the bed!

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Top rated hotels in Hamburg

Searching for hotels near Lutheran. Main Church of St. Trinity Altona? Compare room rates and reviews to find your ideal stay.
Egon Hotel Hamburg City
3.8/545 Reviews
The most satisfying and cost-effective hotel reminds me of Japan, every detail is very thoughtful, even if the room is not big. The occupancy rate in winter is not high. Going left and turning left at the traffic lights is the red light district. The S1 line Reeperbahn station is also here, 10 minutes to the train station central.
Hotel Hansehof
3.8/541 Reviews
Very nice hotel with a perfect location in St Pauli just a street from Reeperbahn. It gives you a nice B&B-feeling. The room we got was quite small but otherwize comfortable with nice beds. Didn't like the pillows which were too thin. Very calm area. Good breakfast and worth the price. Walking distance to most places we wanted to visit.
St.Joseph Hotel Hamburg - Reeperbahn St.Pauli Kiez
4/537 Reviews
Clean and modern hotel in the middle of the Great Freedom, over the Safari. Freshly renovated. Our room goes out to the street, on the 4th floor. There is hardly the window to listen, we can't hear anything from below - great! The staff is very friendly and helpful. Breakfast has a high selection, but not suitable for Vegans. The beds are fantastic and sufficient parking (at charge). From 18:00 a.m. you can't leave the parking lot. Then better park in the deep garage. Many guests from the Baltic room.
Hotel West
3.4/516 Reviews
The worst reception staff I have encountered in my life (and I travel for work and live in hotel most of the year). I am referring to the old grumpy man,whose name I couldn't get to know. So firstly, the check in. The receptionist did not seem very greeting. But the shady stuff starts happening once I pay for my stay. I pay in cash and he tries to keep 10 euros from the change to himself thinking I won't notice,but luckily I know basic math. He didn't seem apologetic or too happy to give me the right amount too 😁. Secondly, the room. I expected this to be a no thrills type of place, but I found it ridiculous how when I booked a double room for 2 people, only one bed was ready and had sheets on it while the other one was completely bare (in Germany they usually have 2 single beds next to each other as a double bed). During my stay I was also asked by the receptionist if he can call the booking company and tell them I canceled my stay and if they ask me that confirm it, but since I already paid I can continue staying as normal. I found that awfully weird and shady and of course said no since why would I do that. And the worst of all was when I had my friend come stay with me (mind you I booked and payed for 2 people to stay). The receptionist asked him to pay another 20 euros in Cash when he arrived. And when I was told this I was really not ok with this and went down to show that I booked a 2 person stay and already paid everything. The reception at first started saying that I had multiple guests. Then started to say he never asked for 20 euros when the second guest arrived and he also started to use swear words and for me to shut up and go to my room when I demanded the money back. I was shocked to have a receptionist speak to me like that. Clearly this person is very shady and if he is a staff member and not the owner, I would advise the managers or owners to find a replacement since I really don't think a hotel is a right place for this person and on the long term you're gonna ruin your reputation. I really would advice to stay away from this place since it was not a relaxing stay at all. I would say the only good things were the bed (which only one of them was ready 😁), but the room itself is a joke, there were no hangers and no chair by the desk. A change in staff or some training and a few basic things in the room would make this place really worth while since it seemed newly renovated and is in a convenient location. Though st Pauli is a bit trashy to begin with, but you should expect that.
A&o Hamburg Reeperbahn
3/570 Reviews
My friend and I (from Denmark) stayed here for one night and had a really bad overpriced experience. Both the service and the hostel itself were bad and not enjoyable at all. When we arrived the receptionist was playing loud music while he checked us in and not living up to any service standards. When we got to our room we quickly realized the sink was broken, the curtains were falling apart and spots of old liquid were covering the walls. Even worse were the bathrooms that clearly hadn’t been cleaned. The walls and doors were covered in graffiti, the toilets were clogged, no soap available and the doors couldn’t lock. In conclusion we had a very bad experience and definitely wouldn’t recommend this hostel to anyone.
IntercityHotel Hamburg-Altona
3.9/578 Reviews
First glance hotel was clean nice staff and a decent place to stay. Unfortunately my two night stay was somewhat ruined by a major plague of bed bugs in my hotel room which I’m now having to deal with. I must have 100 bites or more, really unpleasant. I know that this is not the sign of a dirty hotel and they have assured me ( too late now of course) that they take every precaution. The hotel have been fairly understanding on this matter but I won’t be staying there again which is a shame, if you do decide to stay here, check the beds when you arrive! Sorry intercity but I do think I need to let people know before they check in.

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