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Top rated hotels in Hamburg

Searching for hotels near Kinderbuchhaus im Altonaer Museum? Compare room rates and reviews to find your ideal stay.
Boston Hotel HH
4.3/548 Reviews
The hotel is clean and comfortable. Room was unusually large. Unfortunately there was no air conditioning which meant my room was like an oven. The staff kindly made available a large fan. Much appreciated. Breakfast was very nicely presented with a good choice but no fresh machine coffee was a shame. Lovely fresh orange juice. But... When I checked in I had distinctly said I needed to check out 1 day early. In clear German. No possibility of them not understanding this. When I tried to pay my bill the night before I was told I would have to pay the full amount. I was met with 4 members of staff talking at me telling me I was wrong. Well Boston Hotel. You are wrong! I confirmed with my booking agent (at midnight!) that I did indeed have a flexible booking and I am permitted to check out early. I had given 2 days notice. My booking agent will now be escalating this matter. I am looking forward to their response. I refuse to be intimidated into paying for something I have not had! After 30min of discussion and disagreement I was told to sleep on it and speak with the manager the next morning. I did this and was told again that I would have to pay the full amount. I knew I was in the right so I rang the police for advice who were excellent. They told me not to pay for something I have not received. I took the policeman's name and number. I informed reception that I will pay for the days I have been present and no more. Eventually the hotel agreed. I had been prepared to walk out without paying because they were making every excuse under the sun to force me to pay the full amount. The police said not paying would be ok provided I leave my details. But it would be a civil matter if I do not pay but I must leave my contact details. I was prepared to do this. Appreciate the friendliness of the young man at reception in comparison to the others! An exception. Of course, it is unlikely I will return to this hotel. Nevertheless, this is most likely an unfortunate individual experience. The hotel is nice, modern, comfortable and clean. Apart from the check out fiasco I would still recommend this hotel. Albeit extremely hot in summer! Be careful if you also need to check out early!
Egon Hotel Hamburg City
3.8/545 Reviews
The most satisfying and cost-effective hotel reminds me of Japan, every detail is very thoughtful, even if the room is not big. The occupancy rate in winter is not high. Going left and turning left at the traffic lights is the red light district. The S1 line Reeperbahn station is also here, 10 minutes to the train station central.
St.Joseph Hotel Hamburg - Reeperbahn St.Pauli Kiez
4/537 Reviews
Clean and modern hotel in the middle of the Great Freedom, over the Safari. Freshly renovated. Our room goes out to the street, on the 4th floor. There is hardly the window to listen, we can't hear anything from below - great! The staff is very friendly and helpful. Breakfast has a high selection, but not suitable for Vegans. The beds are fantastic and sufficient parking (at charge). From 18:00 a.m. you can't leave the parking lot. Then better park in the deep garage. Many guests from the Baltic room.
Hotel West
3.4/516 Reviews
The worst reception staff I have encountered in my life (and I travel for work and live in hotel most of the year). I am referring to the old grumpy man,whose name I couldn't get to know. So firstly, the check in. The receptionist did not seem very greeting. But the shady stuff starts happening once I pay for my stay. I pay in cash and he tries to keep 10 euros from the change to himself thinking I won't notice,but luckily I know basic math. He didn't seem apologetic or too happy to give me the right amount too 😁. Secondly, the room. I expected this to be a no thrills type of place, but I found it ridiculous how when I booked a double room for 2 people, only one bed was ready and had sheets on it while the other one was completely bare (in Germany they usually have 2 single beds next to each other as a double bed). During my stay I was also asked by the receptionist if he can call the booking company and tell them I canceled my stay and if they ask me that confirm it, but since I already paid I can continue staying as normal. I found that awfully weird and shady and of course said no since why would I do that. And the worst of all was when I had my friend come stay with me (mind you I booked and payed for 2 people to stay). The receptionist asked him to pay another 20 euros in Cash when he arrived. And when I was told this I was really not ok with this and went down to show that I booked a 2 person stay and already paid everything. The reception at first started saying that I had multiple guests. Then started to say he never asked for 20 euros when the second guest arrived and he also started to use swear words and for me to shut up and go to my room when I demanded the money back. I was shocked to have a receptionist speak to me like that. Clearly this person is very shady and if he is a staff member and not the owner, I would advise the managers or owners to find a replacement since I really don't think a hotel is a right place for this person and on the long term you're gonna ruin your reputation. I really would advice to stay away from this place since it was not a relaxing stay at all. I would say the only good things were the bed (which only one of them was ready 😁), but the room itself is a joke, there were no hangers and no chair by the desk. A change in staff or some training and a few basic things in the room would make this place really worth while since it seemed newly renovated and is in a convenient location. Though st Pauli is a bit trashy to begin with, but you should expect that.
A&o Hamburg Reeperbahn
3/570 Reviews
My friend and I (from Denmark) stayed here for one night and had a really bad overpriced experience. Both the service and the hostel itself were bad and not enjoyable at all. When we arrived the receptionist was playing loud music while he checked us in and not living up to any service standards. When we got to our room we quickly realized the sink was broken, the curtains were falling apart and spots of old liquid were covering the walls. Even worse were the bathrooms that clearly hadn’t been cleaned. The walls and doors were covered in graffiti, the toilets were clogged, no soap available and the doors couldn’t lock. In conclusion we had a very bad experience and definitely wouldn’t recommend this hostel to anyone.
IntercityHotel Hamburg-Altona
3.9/578 Reviews
First glance hotel was clean nice staff and a decent place to stay. Unfortunately my two night stay was somewhat ruined by a major plague of bed bugs in my hotel room which I’m now having to deal with. I must have 100 bites or more, really unpleasant. I know that this is not the sign of a dirty hotel and they have assured me ( too late now of course) that they take every precaution. The hotel have been fairly understanding on this matter but I won’t be staying there again which is a shame, if you do decide to stay here, check the beds when you arrive! Sorry intercity but I do think I need to let people know before they check in.

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